Flight delay and cancellation compensation, Thomas Cook ONLY

PomBear

Looking at FR24 in playback, it appears the plane landed at 00.33 UTC. It stops transponding 16 minutes later at 00.49 (I suspect the 00.46 they have quoted to you is the gate time). It is possible the doors were opened just in time. This is really close.

I am wondering, but other posters here may be able to offer better advice, whether it is worth issuing an NBA - it would be for them to prove that the first door was opened at under the three hour mark? Either way, it’s going to be incredibly difficult to get that information out of them.

Cunny666666

Hi Pom, Thanks for that, it definitely didnt take 1 minute to open the doors.
The delay was due to another Thomas Cook plane in Antalya needed parts so they held our flight at Manchester whilst the parts came from Dusseldorf.
Obviously someone had done the logistics and figured it would cost them less to hold our flight than pay for an empty plane to go from dusseldorf to Antalya.

The Bott Website states i should have a claim, would rather get the money myself than having to give 25% of it away.


Thanks Again

PomBear

Cunny - not sure whether other posters would agree, but what about writing back to TC issuing an NBA?

You could state that they have denied your claim based on the landing time of the aircraft and not its arrival time, which is the point the first aircraft door is opened. Quote the relevant binding case law - see Vauban’s superb guide.

It might not work, but for the cost of a stamp and a few minutes of your time, it is worth a shot.

Justice13075

I would do as PomBear suggests. If they refuse your claim you can either do it yourself and take them to court or at that point think 70% of compensation you would get through bott is better than having to do this yourself, so send the Notice before action and see what happens.

Nickwalton

My wife and I were travelling to Egypt for two weeks for our 30th anniversary.

I upgraded us to economy plus a week before we flew and chose our seats.

When we got to Gatwick we were told we were not booked on the flight.

It turned out an admin error at Thomas Cook had meant we were booked on the flight the day before.

They did nothing for us but our travel agent got us on an easyJet flight the following day.

We had to pay for a hotel and three meals that we would not have incurred otherwise.

All we have received so far is a refund on the basic flight out.

Any ideas what we should be expecting from this?

Caz3121

nothing under EU261 that I can see. I would look for the Thomas Cook complaints process and follow up that way for the hotel/meals

JPears

It depends if the airline or the travel agent or you made the error. Either way kindly repost on the TC thread Creating your new personal thread clutters up the board badly making it difficult for all to navigate, search or answer. Thanks

Tyzap

Caz3121 wrote: »

nothing under EU261 that I can see. I would look for the Thomas Cook complaints process and follow up that way for the hotel/meals

If it was an admin error by TC, as the op says, then it would be Involuntary Denied Boarding, to which there is no defence from the airlines point of view.

In that case compensation would be due.

JPears

Now on correct thread - great!
My thoughts, if OP upgraded and chose seats, presumably that's an online check in/boarding cards sorted (not sure what TC check in timeline is) then OP has confirmed ticket.
Turns up, TC have made error. Denied boarding, no defence.
So compensation, additional costs of re-routed, hotel food drink (non alcohol) all to be paid by TC.
DO NOT CLAIM REFUND or you will lose legal rights to the above.
Airlines are complete shisters for pushing the refund, knowing that it absolves them of any further costs/expenses.

MANDY_68

I too was on that flight and fighting this with thomas cook too