Flight delay and cancellation compensation, Thomas Cook ONLY

haycorns

Just to let people know we got a payout from TC for a 12 hour delay from Corfu to Stansted on 28th May. It was a knock on from the lightening strike as the plan didn't get back to Stansted in time on teh Sunday to fly out early Monday morning to collect us. I have to say we were well looked after for the 12 hours delay. I hope anyone who was at Stansted waiting to fly to Corfu also claims as i know wheere i would rather be stuck.

blocker9

Hi all we recently had a 2 hour 57 min delay on a flight from Manchester to LA but when we landed at LA airport we were told there was no space for us to unload so spent another hour on the tarmac,can this time be added to the first delay?

Tyzap

blocker9 wrote: »

Hi all we recently had a 2 hour 57 min delay on a flight from Manchester to LA but when we landed at LA airport we were told there was no space for us to unload so spent another hour on the tarmac,can this time be added to the first delay?

Yes, it's not extraordinary for an aircraft to held up on arrival when it arrives nearly 3 hours late to find another aircraft using the same gate.

Busy airports need to manage their resources to get the best use out of them, so when an aircraft doesn't arrive when expected it throws the schedule out.

Manchester Airport it's self has recently issued a warning to airlines that if they do not arrive close to their expected arrival time they will be delayed.

If an airport only has 50 gates or remote parking areas and 51 aircraft arrive you can see the problem, it's a daily problem at busy airports such as LA.

Good luck.

blocker9

Cheers Tyzap will commence with the claim.

Supervicky14

Hi

Looking for help , I have just used the Thomas cook website to make a claim without letter. We are just back from Orlando and had a 10 hour delay when coming off the plane we were given letters apologies for delay and advising it was a operational reason for delay

What does this mean?

JPears

Welcome.
It means nothing other than your delay was not an EC.
It also means you probably need to puit the kettle on for a large cuppa, biscuits, download Vauban's most excellent guide and read to ensure you are making a full and valid claim.
Airlines play a numbers game - they will try to fob off as many passengers as possible in the hope they go away.
Did your letter contain details of regualtion 261/2004 regarding compensation, or just duty of care?

hoovuspoovus

I also got a payout from TC for a 13 hour delay from Stansted to Corfu on May 28th. Process was very easy - i didn’t fill in any form, i just phoned customer services and they did the rest. I got £1400 for 4 passengers, paid direct into bank account, all within 6 days of being back in the uk after the holiday.

JPears

hoovuspoovus wrote: »

I also got a payout from TC for a 13 hour delay from Stansted to Corfu on May 28th. Process was very easy - i didn’t fill in any form, i just phoned customer services and they did the rest. I got £1400 for 4 passengers, paid direct into bank account, all within 6 days of being back in the uk after the holiday.

Well done you, almost unheard of.

hoovuspoovus

I was prepared for a long battle, like the 18 month one i had with small planet airlines - ultimately successful but unnecessarily protracted. I would not have pursued either of these claims without the knowledge and assistance on the mse forums and the fantastic vaubans guide. I urge anyone pursuing a claim to read it.

numptytimmy

Hi,

I would be really grateful for some advice.

I flew out with Thomas Cook on TCX1178 on 13/06 LGW to HER and was delayed by 172 minutes and on the way back flew on TCX1179 on (supposed to be) 20/06 HER to LGW - and this was delayed by over 24 hours (or cancelled and rescheduled for the next day -it would seem Thomas Cook were pushing for this). the reason for both delays was a Technical Fault.

I have a couple of questions, the first of which is that TC has agreed to compensation for the return journey (how kind of them), but not for the way out as it is short of the 3 hours. However I believe both journeys were scheduled on the same plane which had technical faults both times). Do I have any sort of fightback based on them trying to use the same faulty plane on both journeys and then having a combined delay of over 27 hours. I would guess not but I feel always worth asking the question as I am sure you can understand we are absolutely fuming with them.

The second question is around providing us food and drink, we got vouchers for the first night and hotel accommodation and breakfast but no lunch or dinner was provided and delayed flight eventually left at about 10:30pm. Do TC have to reimbuse our addition food expenses in this time outside of our compensation amount?

Also I had a Hotel room booked at Gatwick that I have been charged a Noshow - can I claim this outside of my compensation or does this get thrown in as well?

Sorry for the ramble and again any help you can offer is much appreciated?