Flight delay and cancellation compensation, Thomas Cook ONLY

Justice13075

You will get the occasional email I never got any calls.

Shelldean

Well i bit the bullet and entered details, only to be told not entitled to claim.

We was delayed 23 hours because of a fault on the previous Thursday night, surely they should've sorted sorted it out by the time we was supposed to fly Sat?


This appears to be the problem as described by the pilot. He mentioned a Thursday evening problem. That plane was delayed by approx 36hours. And then I'd guess a knock on effect to that particular planes following journeys? I only know what the pilot said.

https://www.independent.co.uk/travel/news-and-advice/thomas-cook-flight-delay-bank-holiday-travel-latest-ryanair-plan-crash-saga-cruise-a8369456.html

Shelldean

Justice13075 wrote: »

You will get the occasional email I never got any calls.

Doesn't matter Justice13075, the computer says, NO

Shelldean

I've just got an email confirming, that I'm not entitled to compensation as I wasn't delayed more than 3 hours. I mean !!!!!!?


It's all really fishy, no flight details on any website. On arrival at LGW baggage claim, ours was the only flight listed as the previous day. Despite being 15.30.
The only things that confirm our delay are a letter from TC, that we was given at the airport (totally irrelevant by then) our baggage labels and our boarding cards.

Although the boarding cards give the wrong time. They state 14.10 which was our original departure time the previous day.


Feels a bit like I'm in the twilight zone with this one.


I guess I just wait an see what TC say to my claim!



Edited to add..

They also gave a leaflet entitled information for passengers concerning EC-Regulation 261/2004

Surely I wouldn't have been given that if I didn't have a claim?

jpsartre

Shelldean wrote: »

Well i bit the bullet and entered details, only to be told not entitled to claim.

It could simply tbe that Bott doesn't have the correct data. If the flight doesn't show as delayed in their system you will automatically be told that you have know claim. As you say, wait for TC to come back to you.


As for the leaflet, that doesn't necessarily mean you have a claim for compensation.

PomBear

Shelldean wrote: »

Hello, you knowledgeable lot!!!

We had a 23 hour delay on return from our holiday a couple of weeks ago.
The pilot advised we could claim!!! And mentioned the reason for the delay was a technical fault on the Thursday prior which had knocked all subsequent flights using that plane.

However I can find no details of our claim. Exclaim, says no compensation due. Not tried bottomline as I don't want to be inundated with calls.
Even when we landed at Gatwick, the luggage claim displayed the previous days date for our flight alone. All very bizarre tbh.

I HAVE already initiated a claim but wondered if any one can help and tell me if you should be entitled.

Original flight 26May BOJ 14.10 - LGW 15.40
Actual flight 27May BOJ 13.30 - LGW 15.00

The actual flight times are approx by my watch not the airline as we've been unable to find any details of the delayed flight.

The only costs we incurred as we remained in our AI hotel, was extra car park fees which I've claimed for also.

You might be able to trace the flight using the aircraft’s registration - this data is available via FlightRadar24. I had to trace a flight with another airline, and, whilst the flight number was the same, the letters designating the carrier differed, although it was the same carrier. So the original flight was LSXXX and the delayed flight (same aircraft) was EXSXXX.

Can your you post your flight number? And, do you think the same aircraft was used to operate the rescheduled flight?

EDIT
Traced it - but can’t be particularly helpful. Both FlightRadar and FlightStats state UNKNOWN for MT / TCX 1053 on 26 May. It appears no aircraft was ever allocated to operate your original flight. I can’t trace when the replacement flight did fly, but this may explain why the on-line checking tools suggest no claim. It’s not that you don’t have a claim, simply the data isn’t there.

Shelldean

PomBear wrote: »

You might be able to trace the flight using the aircraft!!!8217;s registration - this data is available via FlightRadar24. I had to trace a flight with another airline, and, whilst the flight number was the same, the letters designating the carrier differed, although it was the same carrier. So the original flight was LSXXX and the delayed flight (same aircraft) was EXSXXX.

Can your you post your flight number? And, do you think the same aircraft was used to operate the rescheduled flight?

EDIT
Traced it - but can!!!8217;t be particularly helpful. Both FlightRadar and FlightStats state UNKNOWN for MT / TCX 1053 on 26 May. It appears no aircraft was ever allocated to operate your original flight. I can!!!8217;t trace when the replacement flight did fly, but this may explain why the on-line checking tools suggest no claim. It!!!8217;s not that you don!!!8217;t have a claim, simply the data isn!!!8217;t there.

Thanks PomBear.


I've gone in circles with this one, it really is the twilight zone.
It's good to know it's not just me confused. I believed it was just me originally as I've never done this before.

No idea how to find a planes registration number.
I would be interesting to find the registration of the delayed dalaman flight and Seeing where that flew afterwards as I do believe this was the reason for our delay.


I believe our plane was the one that was delayed to Dalaman in the independent newspaper report I linked to.
I presume it was going to and from Dalaman thurs evening. Then to and from somewhere else Friday. Then early Sat morning to Bulgaria, and bringing us home Sat afternoon.

It didn't go to Dalaman until late on Fri, so returned early Sat. Spent Sat doing the return to and from the unknown destination, that should've been done Fri. Then Sun out to Bulgaria to collect us.
But that's a lot of assumptions and also using what the pilot told us while awaiting take off.

TC have acknowledged my claim but it's early days yet!!

Btw replacement flew Sunday 27 May. 13.30 And was also called MT 1053

PomBear

Shelldean - I think I’ve found your flight. It seems to have flown under the flight number TCX7TV. Aircraft reg G-JMAA. No departure or arrival airport on PlaneFinder, so I could be wrong, but it appears to take off from BOJ at about the right time (on the Sunday) and lands at LGW. That will be why the NWNF checkers think you don’t have a claim. However, it appears TC simply didn’t have an aircraft to operate your flight on the right day. So I would say, yes, you have a valid claim.

Shelldean

Thank you PomBear

Feel a bit less like the twilight zone now!

PomBear

Shelldean wrote: »

Thank you PomBear

Feel a bit less like the twilight zone now!

My pleasure - pilot was absolutely right in what he said, by the looks of it. Plane landed at LGW from DLM at 16.59 (due 16.40) on 24 May, but then didn’t operate LGW to DLM that evening, nor the three flights it was due to operate on 25 May (DLM to LGW and LGW to HRG and back).

Unfortunately for you, and the passengers due to fly to and from Egypt, the plane still operated the Egypt flights (out on 26 May and back on 27 May), but with a 29 hour delay in take off from LGW! Your flight was a massive knock-on because, presumably, TC couldn’t source an alternative aircraft.

I could be wrong, but I am pretty sure they will pay out on this one. They have no defence, as far as I can see. And, at least you didn’t lose out on a significant chunk of your holiday. Good Luck!