Flight delay and cancellation compensation, Thomas Cook ONLY

Ashers92

legal_magpie wrote: »

If they turn you down and you go to Court, you will have to satisfy the Judge that you were on the flight. Try a subject access request. And read Vauban's guide.

Should things go to court I can prove my attendance by the section of boarding card I have with my details on. Name, seat no, etc. So no need for an access request. Along with other such proof as pictures etc.

My issue is not having a booking reference as the form requests, as it was a long time ago.
So surely I'm best to write directly to them with my claim?

Justice13075

As suggested by Legal Magpie download and read Vaubans guide, there is a template Notice Before Action Letter in the guide copy it and put in your details and go from there.

A subject access request will only cost you £10 and then you should have all the details you require.

Ashers92

Justice13075 wrote: »

As suggested by Legal Magpie download and read Vaubans guide, there is a template Notice Before Action Letter in the guide copy it and put in your details and go from there.

A subject access request will only cost you £10 and then you should have all the details you require.

I think my point is being missed.
I have read the guide and understand everything.

The guide says the first part of the process is to complete the carriers in-house complaints form. This is where I am currently at. I do not have my reference number to complete the form so I'm asking if it is just best to send a letter/email explaining the situation and go from there.

Equally, I don't see the need for a subject access request as I have details to prove myself on the flight as and when needed.

Justice13075

By all means write a letter explaining the circumstances but they will probably reject it stating they need your booking reference this is a tactic they use. You will then go back to the guide and complete the letter before action on page 6 doing it now is saving you time.

legal_magpie

Ashers, the point you are missing is that the airline industry think that these delay claims are grossly unfair and they will do anything to put people off claiming including rejecting valid claims and/or stalling and playing for time.
They will take as long as you give them so if you think you have a valid claim, send a notice before action and if they still refuse to pay, sue them.

dodds_2

Sorry to jump on your post but we were on the same delayed fight. Contacted Tomas cook twice gotten same reply

[QUOTWe've investigated the reason for your delay and can confirm that it was due to Removal of unruly passengers from the aircraft for security reasons. This is a reason that is out of our control and means that under EU Regulation 261/2004 compensation wouldn't be paid.E][/QUOTE]

This as you said happened on the inward bound flight. Are flight was delayed due to a knock on ie staff run out hours etc can you post back how you get on please not sure what to do next

Ashers92

legal_magpie wrote: »

Ashers, the point you are missing is that the airline industry think that these delay claims are grossly unfair and they will do anything to put people off claiming including rejecting valid claims and/or stalling and playing for time.
They will take as long as you give them so if you think you have a valid claim, send a notice before action and if they still refuse to pay, sue them.

I do understand this, however surely I need to make some form of contact before going straight into a NBA. Let them have their chance at least.

Its been 4 years before I've even found out about making a claim, so waiting another 28 days for a potential response will not make it any worse. If I have no reply, then of course the NBA route is the way to go.

Any one have an email address for Thomas Cook? Or just send a letter to Head Office.

Ashers92

dodds wrote: »

Sorry to jump on your post but we were on the same delayed fight. Contacted Tomas cook twice gotten same reply

[QUOTWe've investigated the reason for your delay and can confirm that it was due to Removal of unruly passengers from the aircraft for security reasons. This is a reason that is out of our control and means that under EU Regulation 261/2004 compensation wouldn't be paid.E][/QUOTE

This as you said happened on the inward bound flight. Are flight was delayed due to a knock on ie staff run out hours etc can you post back how you get on please not sure what to do next

Is this flight TCX1712 on October 22nd 2013? I was told the flight was delayed to a technical issue and as such the aircraft swapped to cater for the flight. Hence the delay.

lisaone

all you will receive on the Thomas cook online complaint form is a acknowledgement number when you press submit. You will not receive an email. I think it is supposed to take about 30 days before they respond.

lisaone

HA HA sorry about the title it must of copied acknowledgement twice. My flight was the 04 June 2017. I will give Thomas cook 30 days then I will contact one of the online compo teams at the end of the day I'm due £990 for 3 passengers. More chance of winning through these guys and I suppose £700 is better than nothing after they take there cut. Just have to be patience and see what happens.