Flight delay and cancellation compensation, Thomas Cook ONLY

dwrath

Hi was anyone on the flight from Manchester to Bodrum on 29/05/2017 or 30/05/2017 Bodrum to Manchester
Has anyone secured a compensation claim?

Tyzap

dwrath wrote: »

Hi was anyone on the flight from Manchester to Bodrum on 29/05/2017 or 30/05/2017 Bodrum to Manchester
Has anyone secured a compensation claim?

TC don't work that quickly, claims are dealt with v-e-r-y s-l-o-w-l-y...

If you need help with your claim post the details here.

Good luck.

CJGREEN_2

Quick run down of whats happened:

Turned up for MAN-LCA flight 04/06 to be told it was "canceled" due to a technical fault (have a letter noting this).

Manchester "One Love" concert on, TC staff behind desk struggling to sort hotels advises us "Book your own and you can claim it all back. Any expenses from now until you arrive at your destination is claimable".

We booked an Uber and said hotel. Paid for a taxi, hotel, food, drink, taxi back, replacement flights with Jet2 (10 am flight, not 2 pm as TC arranged flight).

We needed to be in Cyprus min. 3 days due to being married on 08/06 and had already got meetings booked for 05/06.

Put a claim through Resolver, still no response but after a telephone call today they have offered:

£350/400e each passenger compensation
Fee for Uber
Fee for hotel

They are refusing at this stage to cover any additional costs such as food, drink, replacement flights, taxis instead of transfers at LCA end. We had booked security fast pass, escape lounge which couldn't use. I have receipts for everything.

Any advice?

JPears

Did they actually re-book your flight or aarange a new flight for you?
If not, did you get a refund of the flights you din't take?
You can claim reasonable food/drink cost (non alcoholic)
Maybe contact relevant companies about the lounge and fastrack?

CJGREEN_2

They said the next flight is 2pm day after ours was cancelled. I asked at the desk if I pay for my own replacement flight, can I claim or get a refund for the original and I was told yes.

All they have offered (in writing, via email) is compensation under EU law + taxi + hotel. Nothing else.

JPears

You should get refund of your unused flight too.
You need to start getting stern.
Download Vauban's guide.
Resubmit your total claim for expenses/refund.
Keep your reg 261/2004 compensation claim seperate.
Then send your NBAs if they fail to pay up.

CJGREEN_2

Great thanks for the swift reply

Ciaran_32

Thomas Cook have just offered me 9 Euro meal voucher for a flight delayed by nearly 4 hours. If I accept the voucher can I still claim compensation?
Thanks Ciaran32

Caz3121

should be posted here https://forums.moneysavingexpert.com/discussion/4384693
Google Vauban's Guide and you can read what the regulations are all about. No-one can say from what you have posted whether there is any compensation due

Ashers92

Bit of an update on my case (London Gatwick to Antalya Int. 22/10/13 TCX1712)

Having sent off my initial complaint letter to get things rolling on June 20th, I was pleasantly surprised this morning to open a letter from TC, stating I am due to compensation under 261/2004 with the offer of a voucher for £355, equal to the €400 entitlement.

So now I just need to reply, explain I'm entitled to a cash payment by law, thank you for the voucher offer etc etc. but please send me a cheque of the same value paid to me.

Anything I would need to add? Should I return the voucher? (But keep a copy)
Is BACS payment a possibility by including account details?