Flight delay and cancellation compensation, Thomas Cook ONLY

lisaone

Yes, it was the flight coming into Dalaman where the diversion took place.I have just sent my claim form off today to Thomas cook so I will wait to see what the outcome is first before contacting any of the firms that act on your behalf.
Thanks

JPears

You can check with the online firms without commiting to using them, online.

lisaone

yes thanks I did that and it said I am entitled to 400 euro per passenger, but I still think Thomas cook will go on the extraordinary circumstances, thanks.

Ashers92

Hi everyone,
Posting here to see what my chances are with a delayed flight.

I'll start with the basics.
Flying from Gatwick to Antalya, Turkey with Thomas Cook on 22nd October 2013.
Flight number TCX1712.

Scheduled departure of 08:25am, with an actual gate departure of 11:58am. Total delay of 3hr 33min.
(Or a runway departure of 12:18pm. But I'm guessing it'd go by gate time)

Had an estimated time of arrival at 14:30 local time, however I believe we had an actual arrival time of 18:00 local. So on par with departure delay.

I wasn't given any specific information regards the delay however our plane was changed due to some issue with the original one breaking down.

Referring to post #6092 in this thread, below, there was ongoing issues throughout the week due to the breakdown. And this claim eventually got a payment.

sandrac337 wrote: »

We were on Tcx1542 last year 26th October Gatwick to Antalya. The flight was delayed just over 3 hours due to Operational reasons. We found out this meant 2 planes had broken down earlier in the week and our delay was a knock on effect from that. Did the usual & wrote to TC with no effect. CAA said we were due compensation but TC still said no. Sent NBA but didn't evan get an acknowledgement of this. So decided MCOL was next action.
Issued the papers and on day 13 they said intended to defend. On day 27 the defence appeared on MCOL but I couldn't see it for some reason. Then received letter in post saying their defence was they had reviewed case & compensation would be paid in next 14 days but not the interest.
RESULT cheque now received and cleared through banking system. Just shows they will only pay if forced to do so

Any thoughts on the above and my chances or making a successful claim?

Any help much appreciated!!
Ash

Justice13075

Put your flight details into Bottonline or EuClaim and see if they think you have a case if they do google Vaubans Guide download and read then send a letter before action. All explained in the guide

Ashers92

Both sites say I can claim €400, so I'll find the guide, have a read up and get claiming! Thanks.

Ashers92

First hurdle in my claim..

I'm starting the ball rolling via the Thomas Cook claim form on their website, just as a matter of process.
In order to complete the form they request my booking reference.

Being 4 years ago, I cant find this and no longer have any emails or bank statements that could provide me such. I don't even seem to have an account on the Thomas Cook website.

Edit: By a pure miracle I have just found a small tear off section of my boarding card with flight details, but no booking ref. Obviously proves I checked in for the flight, however no help with the form.

Would I just be best to write to them directly?

legal_magpie

If they turn you down and you go to Court, you will have to satisfy the Judge that you were on the flight. Try a subject access request. And read Vauban's guide.

philng

I submitted a claim to Thomas Cook Online on Sunday on behalf of a member of the family with my e mail address.
I have not received an e mail acknowledgement-Should I have done?

legal_magpie

In an ideal world, yes but unless they have set up an automated response system which doesn't seem to be the case, you may have to chase them. Read Vauban's guide.