Flight delay and cancellation compensation, Thomas Cook ONLY

emma1111111111

Thank you, its Aug going to Menorca they have cancelled all of their Saturday flight. Sooo annoying

leylandsunaddict

Where are you flying from?

lisaone

Good morning
Just recovering from 4 hours sleep in 48 hours due to Thomas cook flight delay. The reason for the delay was offloading 5 passengers at sofia airport for smoking and being aggressive. This resulted in the aircraft being diverted prior to arrival at Dalaman and then the crew reaching their duty hours. Our flight should of left Dalaman at 03.20 on the 04/06/2017 but only left at 0047 on the 05/06/2017. They put us up in a hotel, by the time we got there it was about 7.00am, they said breakfast was being served between 7.30 and 9.30 and then there would be an announcement at 11.00am. So not much sleep. New flight time was announced as 23.30pm but had to be out of our room by 12.00pm lunch. No where to sit as about 250 people in lobby. We were then told we could keep room to 14.00pm. Absolute nightmare it was like groundhog day bringing suitcases up and down about four times in total. If Thomas cook could of arranged things properly why didn't they just say keep rooms until 20.00pm until transfer comes to pick us up and we could of got some proper sleep. Anyway wouldn't wish this on anyone. I have just put my claim in for compensation. My question is are these classed as exceptional circumstances or are Thomas cook to blame.
Thank you

Tyzap

Hi Lisaone,

It sounds like mayhem, having been through something very similar I know how you will be feeling.

Unfortunately there is no compensation for their incompetence and poor organisational skills.

I think this may, unfortunately, also fall under the heading 'extraordinary circumstances' meaning no compensation for the delay either.

Put your details into a couple of online flight delay calculators, such as Bott & Co, to see what they think.

Good luck.

JPears

One would hope that TC take action against the idiotic passengers for causing the delay, massive inconvenience and safety issues caused.

lisaone

Thanks for the replies. I do think though why we had to wait 23 hours because staff had gone beyond their duty hours is a long time to wait and Thomas cook are to blame for this. The flight that was coming into Dalaman was from Glasgow and was returning with the same staff. It landed at Dalaman at 05.00am on the 04 June, so staff having a decent 13 hour rest break should then take us to 18.00pm, but we only left at 0045 on the 05 June.

JPears

POssibly ATC issues with a slot? But I do agree it is an excessive time dealy.
You could make a compensation claim with thearguement that it was not an EC AND there was an excessive delay ie TC did not do all they could to minimse your delay.
I don't think there have been a many, if any legal cases that have succeded on this point, however.

lisaone

On the letter they gave out to passengers it states the reason for the delay was because of operational requirements resulting in the plane being diverted prior to arrival at Dalaman and the operating crew reaching their maximum duty hours, don't know if that makes any difference.
Thanks

JPears

Because of the crew delay, there may well have been further delays with ATC for a flight slot.

Justice13075

So this was on a previous flight and not your flight correct if that is correct it is what is known as a knock on effect and compensation i believe is due
Have you checked with online checkers such as Bottonline and EuClim.