Flight delay and cancellation compensation, Thomas Cook ONLY

jacksback

Centipede100 wrote: »

Separate claims.

I put both my outbound and inbound on one claim,, don't think it caused a problem?

Umpire

Thomas Cook have paid my compensation in discount vouchers with a expiry date of March 2014.According to my understanding of the regulation unless I agree they have to pay in cash,eletronic transfer,cheque or bankers draft.Is that correct?

Mark2spark

Yes it is.

blondmark

jacksback wrote: »

I put both my outbound and inbound on one claim,, don't think it caused a problem?

I think that's right.

alberto2012

Hi all.

I have just received a reply from t.CROOK)

It seems a standard response confirming my 22hour delay was due to "technical fault.... extraordinary circumstances".. "not entitled to compensation".. blah blah...

So I presume the next step a letter to the CAA using the template provided?

What is the ideal outcome I should expect from the CAA?

Do / can they enforce TC to pay out?

I am anticipating our next step is to be pursuing compensation through a 'small claims court'
Could someone point me in the right direction on how to start this process?

Any replies / advice would be really appreciated

Al

111KAB

alberto2012 wrote: »

So I presume the next step a letter to the CAA using the template provided?
What is the ideal outcome I should expect from the CAA?
Do / can they enforce TC to pay out?
I am anticipating our next step is to be pursuing compensation through a 'small claims court'
Could someone point me in the right direction on how to start this process?
Any replies / advice would be really appreciated
Al

CAA may support your stance which can only help but they cannot force TC to pay out. The only person that can force TC to cough up is a District Judge. If going small claims probably best (if you are handling yourself) to go via MCOL internet site - read up on their site.

LMR77

I've just had a third letter off thomas cook still claiming extraordinary circumstances and they won't give me the details of the technical issue as its a private matter though we do know what it was as were told at the airport. I have wrote too CAA but haven't heard anything back yet, is my only option now to go down the NBA route or MCOL?
I wonder why some people are getting paid out with not much hassle after sending only a few letters and other people are having to fight for it!!

maghater

111KAB wrote: »

CAA may support your stance which can only help but they cannot force TC to pay out. The only person that can force TC to cough up is a District Judge. If going small claims probably best (if you are handling yourself) to go via MCOL internet site - read up on their site.

Bottom line is it is up to the airline to prove extraordinary circumstances, if the CAA or other NEB found in the airlines favour, you would have a very weak case. Likewise if the NEB finds in your favour, or Thomas Cook refuse to reply to them, that should severely weaken their case.

alberto2012

111KAB wrote: »

CAA may support your stance which can only help but they cannot force TC to pay out. The only person that can force TC to cough up is a District Judge. If going small claims probably best (if you are handling yourself) to go via MCOL internet site - read up on their site.

Thanks for your reply,

I havent heard of MCOL. Will google them and see .

Mark2spark

alberto2012 wrote: »

Thanks for your reply,

I havent heard of MCOL. Will google them and see .

Good Lord.
The point of the FAQ's escapes me at this moment in time. :undecided