Flight delay and cancellation compensation, Thomas Cook ONLY

beanie65

Let's go!

I dont want to hinder my claim so am being cautious, but this is at the bottom of our email.

Visit us at https://www.thomascook.com, Thomas Cook stores nationwide.

This correspondence is confidential, may be legally privileged and is for the intended recipient only. Access, disclosure, copying, distribution or reliance on any of it by anyone else is prohibited and may be a criminal offence.

chili2001

beanie65 wrote: »

Let's go!

I dont want to hinder my claim so am being cautious, but this is at the bottom of our email.

Visit us at https://www.thomascook.com, Thomas Cook stores nationwide.

This correspondence is confidential, may be legally privileged and is for the intended recipient only. Access, disclosure, copying, distribution or reliance on any of it by anyone else is prohibited and may be a criminal offence.

Notice how they put "may be" instead of "is a" before every lie. I'm sure the police would be very interested in arresting you for such a heinous crime of divulging an airline letter on a forum!

beanie65

chili2001 wrote: »

Notice how they put "may be" instead of "is a" before every lie. I'm sure the police would be very interested in arresting you for such a heinous crime of divulging an airline letter on a forum!

Thanks I never actually noticed the 'may be' before. I will now freely post the correspondence I have recieved. :rotfl:

Vauban

beanie65 wrote: »

Thanks I never actually noticed the 'may be' before. I will now freely post the correspondence I have recieved. :rotfl:

Truly Thomas Cook you really are a pathetic, pathetic company. I pity whoever wrote that letter, I really do.

charlz90

Is an oil leak 'extraordinary circumstances'....Just that my compensation complaint has been denied, based on this...

David_e

charlz90 wrote: »

Is an oil leak 'extraordinary circumstances'....Just that my compensation complaint has been denied, based on this...

Do large complex bits of machinery like aircraft leak oil routinely? Hm, I'm just not sure.

Best have a read of the Huzar thread and form your own view.

charlz90

David_e wrote: »

Do large complex bits of machinery like aircraft leak oil routinely? Hm, I'm just not sure.

Best have a read of the Huzar thread and form your own view.

Ha! Thought as much. Actually the first reply I received from them told me that after a 'full investigation' our delay was ' due to industrial action/to adverse weather/a medical emergency'. I called them to let them know I had proof that it wasn't due to any of these generic reasons to avoid paying compensation and they just sent me the same email again but put 'oil leak' in its place...

Can I ask them to look at the claim again based on an oil leak not being extraordinary?

111KAB

charlz90 wrote: »

Can I ask them to look at the claim again based on an oil leak not being extraordinary?

Yes you can but doubt it will get you anywhere.

linzmarsh_2

Hi, new to this so bear with me. We have just got back from a holiday with Thomas Cook and we had a flight delay of 13 hours on our way out. Thomas Cook have given us a letter to confirm the delay which we can use to claim via our travel insurance. So my question is should claim to Thomas Cook directly or via our travel insurance? Also we booked a hotel at Gatwick the night before as our flight was so early but we didn't end up flying until the following evening so can we also claim for that? Any advice would be appreciated. Lindsay

111KAB

linzmarsh wrote: »

Hi, new to this so bear with me. We have just got back from a holiday with Thomas Cook and we had a flight delay of 13 hours on our way out. Thomas Cook have given us a letter to confirm the delay which we can use to claim via our travel insurance. So my question is should claim to Thomas Cook directly or via our travel insurance? Also we booked a hotel at Gatwick the night before as our flight was so early but we didn't end up flying until the following evening so can we also claim for that? Any advice would be appreciated. Lindsay

You should claim of both as they are separate issues. Your Gatwick hotel situation is not claimable.