Flight delay and cancellation compensation, Thomas Cook ONLY

chili2001

After my second letter giving them 14 days to prove EC or pay up (sent by email on the 14th Feb). They have sent me a letter yesterday saying how sorry they are that I remain unhappy (strange that) and they will respond within 10 working days. Hopefully with a cheque.

jacksback

Sorry to ask again,, but what exactly do I do after today, which is the final day for them to respond to the N1CPC?
Thanks

mkbje

Can you please give the email address for Thomas Cook to send complaint too.
Many Thanks

jacksback

mkbje wrote: »

Can you please give the email address for Thomas Cook to send complaint too.
Many Thanks

This is where my emails are coming from:

customer.relations@tccustomerrelations.zendesk.com

Hope this helps!

JaneyW_3

I wonder if anyone has had any luck claiming compensation for this flight which was delayed by just under (15-20 mins under) 24 hours. We were originally booked for a direct flight (Gatwick to Calgary) but this was later changed to a flight which went via Manchester. Due to 'Technical Problems' we spent the entire day at Gatwick followed by an overnighter in Hilton there and we eventually left a day late missing one day's holiday completely. I wrote and complained/sought compensation to Thomas Cook Airlines within 28 days of our return with no luck at all. I do not have any of the flight documentation/letter/response now and wonder if it is worth pursuing. I guess if I knew that anyone else had had luck, then it would make it more worthwhile.

chili2001

Wow, its all go. Just got this by email:

"I am extremely sorry that you remain dissatisfied and as such I have further investigated the reason behind the delay to your flight, and would offer the following comments.

Although delays do occur on occasion, they can arise for a number of different reasons, and having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature, which were extraordinary, despite Thomas Cook taking all reasonable precautions necessary to prevent the situation. I would explain that the aircraft experienced an issue with the High Speed Bleed valve and the aircraft had no previous history of this defect". Then the usual blah, blah, blah, car breaking down nonsense.

Is the high speed bleed valve a reason of EC anyone?

Mark2spark

It's not the valve being an EC thats the issue. There needs to have been an EC that caused the valve to break. Something external, like a terrorists bomb, that is beyond the airlines control.
Not the simple breakdown of an aircraft part.

daz1onlym

How long does it usually take for TC to reply to letters/complaints?

jaynich

Uwas anybody delayed for 12 hours from Faro to Newcastle on 18th September 2008 and have they been successful with compensation. a note was pushed through our hotel door on the night of 17th saying flight had changed from 09.30 to 21.45 hrs and the flight was with Jet 2 instead of Thomas Cook. We couldnt find a rep to talk to, and had no money left for food or drink due to it being the last day of our holiday, and had no food or drink from breakfast until we flew that night. i have sent email to TC but so far been told 3 times they are looking into the delay in both the UK and Overseas. I sent first email in November and Im still awaiting info.

doz123

Lizzie151 wrote: »

Hello just in reply to your message me and my partner were also on this flight and were delayed for 8 hours. I wrote to Thomas cook not long ago and received the template letter stating that no action can be taken. I was wondering if you managed to get anywhere with this. Thanks.

Hi and welcome to this forum. I have written 3 letters to Thomas Cook and received 3 different answers. Next step court.

I have sent you a pm.