Flight delay and cancellation compensation, Thomas Cook ONLY

ShazzyB74

vronca wrote: »

:jSUCCESS:j

Hurghada to gatwick 19/10/2012 TCX 1639

They have sent me a cheque for 970 lovely pounds after submitting template letter claim on line 10 days ago.No arguing just a straight cheque sent through the post.

Our flight was delayed due to knock on effect of one of their planes having to do an emergency landing somewhere else due to smoke in cabin. Not our airport or destination involved but cabin crew informed entire plane when we finally boarded of the reason as above therefore it wasn't thomas cooks fault!

However I filed court action last friday on another flight claim which they are trying to ignore.

The cheque is dated Monday 11 Feb the first working day after I filed with the court. Connected or coincidence??

Hi

Could you please advise how to submit the claim online? I think i must have missed this on the forum. I have sent a letter by registered post on Friday with my original tickets and i also sent an email to [EMAIL="dob@thomascook.com"]dob@thomascook.com[/EMAIL]. I am trying to claim 1,800 euro for a flight delayed 5 hours to Cyprus.

Many thanks

blahwaffledrone

iahobson wrote: »

Having trouble claiming through Thomas Cook for a 9 hour delay in Bristol airport following the above flight being delayed, which we were told was caused by one of the computers failing a pre-flight check. Another plane had to be flew in (eventually). I've been backwards and forwards with TC, originally correspondence was with someone with an Indian sounding name, but it seems it has been passed on to their British cust services and I have had the following response


Any assistance or advice would be great.

I have just sent a complaint to the CAA, hopefully they can work some magic.

Myself and Gorbar are also claiming for this particular delay. Check out our posts on this forum.
Cheers,
Mat.

vronca

The address is thomascook.com/customer-relations
I just scan all my letters and attach them at the bottom of the form that the address brings up.
They have almost without exception responded virtually immediately, on one occasion within a couple of hours.
I believe the fact it is electronically trackable and they can't lose it or pretend to may have something to do with the speed of replies!
10 days start to finish .......
however, other claim is still running, but on a very compressed time line.

good luck

Camaro3

Mark2spark wrote: »

I didn't mean my reply to sound abrupt btw, it's just such a pathetic cop out from TC that I despair at times :undecided

Cheers, Mark, just another way for Thomas Cook to put off claimants.

Gorbar

blahwaffledrone wrote: »

Myself and Gorbar are also claiming for this particular delay. Check out our posts on this forum.
Cheers,
Mat.

They are refusing to reply to the CAA. I have now gone to euro delays.co.uk, they take a cut but I feel a little is better than nothing. I reported them to Holiday Watch because they have not replied to a letter I sent to their CE reporting the lies etc that they have been telling me, HW have been very helpful & I have just returned from sending them a letter RD giving them 7 days to reply or I take it to ABTA. Had they not been such liars I would have been more lenient but they will not even answer my e mails. Just wish the Media could find out what they are like.
Good Luck

A_Flock_Of_Sheep

Is it not easier for the airline to simply cough up without all this cour proceedings? Surely if it costs say £30 to begin proceedings I would be looking to recover this if they decided to settle out of court in addition to the compensation value.

With this in mind surey the Airlines will be paying out more by allowing people to take it to court? Remember also that if you are in receipt of Certain Benefits and Working Tax Credits without the child element is one - you can sue in the small claims court without paying any fees.

jacksback

As I previously wrote TC have offered me a cheque for my inbound flight but not my outbound one,, both were delayed for the same amount of time but they have stated they are still investigating the outbound one. I issued court papers and the day of service per the papers is tomorrow,, what happens after that if they still haven't replied to me???
Thanks

cons

can anyone help i can't find my flight that we were delayed 10+hours sharm to edinburgh

Arrival Date & Arrival Time: 03/07/2008 16:50
Arrival Flight Code: tcx693k
Departure Date & Departure Time: 17/07/2008 17:50
Departure Flight Code: tcx693l

chili2001

cons wrote: »

can anyone help i can't find my flight that we were delayed 10+hours sharm to edinburgh

Arrival Date & Arrival Time: 03/07/2008 16:50
Arrival Flight Code: tcx693k
Departure Date & Departure Time: 17/07/2008 17:50
Departure Flight Code: tcx693l

Don't you mean Sharm to Glasgow?



(TCX) Thomas Cook Airlines UK 693
(SSH) Sharm el Sheikh, EG to (GLA) Glasgow, SC, GB
Status:
Landed
Last change to status more than 3 hours ago
DEPARTURE ARRIVAL
Scheduled Departure: Scheduled Arrival:
9:55 PM - Thu Jul-17-2008
Estimated Gate Departure: Actual Arrival:
6:01 PM - Thu Jul-17-2008 8:45 AM - Fri Jul-18-2008 (runway)
Arrival Terminal: Baggage Claim:
N/A N/A

You need to join flightstats.com and search by date and airport.

jacksback

Centipede100 wrote: »

What do you mean exactly by issuing court papers? Did you serve form N1 on the airline at their Peterborough offices or is this the expiry of your notice in a Letter before Action?

Its was form N1CPC. It states on the letter I received from the court that the defendant has until 19th February to reply, so I was wondering what happens after then?
Thanks