Flight delay and cancellation compensation, Thomas Cook ONLY

korf

Thought I would share my experience of the flight delay compensation process with Thomas Cook in the hope it helps someone.

I have been complaining about flight TCX127L delayed overnight in 2010 due to a faulty value.
I complained at the time in 2010 to no avail and started again (following the MSE article on this) in Feb 2013. Followed the steps, refused by airline so on to CAA.

In September the CAA said Thomas Cook would do compensation and after waiting for them to contact me I chased with Thomas Cook and they offered a voucher. Given I never want to deal with Thomas Cook again I refused this instead requesting a cash payment.
They insisted I phone up the below number and fingers crossed the cash payment should be with me in 10 days.

Thomas Cook
Customer Relations
Tel No: 0844 8798 136
Opening Hours: 8am-8pm Mon-Fri, 9am-5.30pm Sat.

So basically my advice is to be patient and don't let the refusals and lack of response put you off.

J_B

korf wrote: »

Tel No: 0844 8798 136
Opening Hours: 8am-8pm Mon-Fri, 9am-5.30pm Sat.

So basically my advice is to be patient and don't let the refusals and lack of response put you off.

Surely your advice ought to include using 'say no to 0870' to get a 'non-premium rate' phone number.

blocker9

Hello

Had a email from Thomas cook back today saying that due to adverse weather conditions no payment of compensation,At the time they were saying it was a problem with the aircraft door & that the plane was stuck
in Gatwick, What is the best course of action to take?

Thanks Blocker9

111KAB

blocker9 wrote: »

Had a email from Thomas cook back today saying that due to adverse weather conditions no payment of compensation,At the time they were saying it was a problem with the aircraft door & that the plane was stuck
in Gatwick, What is the best course of action to take?

1) Check other flight departures/arrivals for same day to see if weather did have an adverse effect
2) Find other people off flight who can confirm your recollection re the door
3) Post flight number/time/destination to see if anyone else has been paid out
4) Then it seems likely you may have to take them to court.

ps Presume you have read FAQ's on Page one.

murty

Due to go to court on 17th January and just received a letter today from Thomas Cook requesting a stay in my claim "following the recent decision of Huzar v Jet2". Their letter goes on to state "Our experience to date has been that the Courts are granting stays in cases that proceed to final hearings whilst awaiting the appeal decision".
I have been following this thread for the past few months and am aware of the Huzar v Jet2 case but don't recollect anyone posting anything about TC requesting delays whilst awaiting outcome of an appeal.

Any thoughts as to how I should respond would be appreciated.

JPears

See Huzar appeal thread!

superowls

superowls wrote: »

Guys,

I have my court date - 9th December!

I'm a little confused though (if someone can cast an eye over this I would be most grateful)....

1. The parties shall send to the other witness Statement of Fact together with any documents upon which they intend to rely at the hearing by 18th November 2013 (the letter was only received on 19th November!)

2. The matter is listed for hearing etc etc.

Note: It is essential that you provide the Court and opponent with written statements of evidence which both you and your witnesses will give no less than 14 days before the hearing. etc etc


So which is it? 14 days before or 18th November? Do i need to notify the court that I have not received any documents from the or does this wait until the hearing?

Well, both deadlines have been and gone. I haven't had anything from TC regarding their defence. Do I need to inform the court of this or should I wait until the hearing date?

JPears

superowls wrote: »

Well, both deadlines have been and gone. I haven't had anything from TC regarding their defence. Do I need to inform the court of this or should I wait until the hearing date?

Inform court by telephone and writing and also see if they have received defence documents. Point this out in the hearing.

batman44

FooDoo, I think I made a mistake Only put TC as the name on the claim form and not TC Airlines.

nigencaz

[hi I'm glad I've found someone else trying to sort something out from this nightmare. We was also on this flight. We have tried talking with Thomas cook. And on two occasions. We have been told its not there fault the plane broke down. Just as if our own car broke down it is just the same. We are just being fobbed off and we need to get this sorted.
Have you managed to get anywhere with them yourselfs.





QUOTE=Welshy89;63596264]Can any one provide me with advice on my previous post

Hello Guys

New to this as so please bear with me as i need help...

On Wednesday 23/10/13 my partner and i was due to depart from Sharm elSheikh at 2120.We arrived at the air port and followed all the relevantprocedures and was waiting to board the flight. An announcement was madeadvising firstly of the delay and we had to wait a hour for furtherinformation. At 2300 they advised due to unforeseen circumstances that they wouldhave to delay the flight until the next day, this was due to oil running in tothe engine. The rep's at Thomas Cook then transferred us to a poor hotel whichwas a 3 star and not like for like, but this is a separate issue. We wasadvised by the reps that we needed to meet at reception 24/10/13 at 1130 for ameeting and they would advise us of the situation. But before leaving theairport on the departure screen is showed our flight number TCX4823 and thestatus showing as cancelled.

When this was mentioned to the reps they said the handling agents had made amistake and was just a delay over night. At 11300 24/10/13 we spoke to the repswho advised that and engineer was being flown out from Manchester airport withparts to rectify the problem and they had re scheduled the flight for departureon 25/10/13 at 0130 hours. Again we went through all the same Airportprocedures, and at 0100 25/10/13 was advising that we had to wait for a furtherannouncement at 0130. As 0130 Approached the crew walked back through thedeparture gate and the pilot spoke to the passengers and advised us that due toengine tests and the leaking of oil still in the engine they would have todelay the flight until 1645 25/10/13. The pilot advised that another aircraftwould have to be flown out from Gatwick and to take us back to our destinationthat being Birmingham Airport. As we looked on the departure board the flightnumber showed as TCX4823C we took a photograph of this and the new flight wasput underneath with the new departure time.

When we finally got on the aircraft and was due to depart at 1645 the pilotannounced that air traffic controlled would not authorise the plane to departdue to a mix up in the flights registration as we was on a different aircraft.

Can you advise where i stand and would i be able to claim for a flight delayor cancellation.

Thanks in advance.[/QUOTE]