Flight delay and cancellation compensation, Thomas Cook ONLY

JPears

iandv wrote: »

Yes didn't want to go down caa route from what I have read waste of time

Can't seem to find what NBA is searched through this thread could someone explain what 'communication qualifies as nba'

Go to FAQ - Notice before action, on template letter.

grazzzz

After my court success over a week ago re my 15 hour delay from Antalya to Gatwick which actually then flew to Stansted instead.
I was surprised to get a phone call this morning direct from Thomas cooks legal claims manager to inform me that
he had just posted my cheque and to expect it in the next couple of days.seeing I've never been able to speak to anyone directly at TC I was a bit shocked
I also received a letter in the post from the court for my information
but directed at TC making it very clear that there paperwork
was not submitted (witness statements and defence) on time and if they had wanted to rely on said witness statements and witness whom didn't attend as he was on holiday a formal application
should have been made. Not sure if they attempted to
appeal or the courts are getting fed up with them not adhering to the set guidelines?
Does anyone know how I can get a copy of the transcript of the hearing
and is there a cost? I might frame it and put it in the downstairs loo ?
Thanks to everyone once again for all there invaluable
help.

iandv

Sent in an NBA and had a response back straight away explaining

"On receipt of your initial claim a full investigation was carried out by the airline into the circumstances surrounding this delay. This investigation included analysis of historical maintenance data, discussions with engineers, and a review of the activity of our other aircraft at the time. Following this thorough process we remain confident that the technical fault was extraordinary and that we took all reasonable measures possible to avoid the delay in question."

Is it worth emailing back and asking what the actual issue was as they just seem to be dismissing this an a technical issue?

In the response they suggested I contact the CAA?

Is there an actual way of knowing if you have a case, our plane was delayed over 3.5 hours to Spain because of a technical issue and they had to bring another plane and crew in from another UK airport to take us to Spain

iandv

Sent in an NBA and had a response back straight away explaining

"On receipt of your initial claim a full investigation was carried out by the airline into the circumstances surrounding this delay. This investigation included analysis of historical maintenance data, discussions with engineers, and a review of the activity of our other aircraft at the time. Following this thorough process we remain confident that the technical fault was extraordinary and that we took all reasonable measures possible to avoid the delay in question."

Is it worth emailing back and asking what the actual issue was as they just seem to be dismissing this an a technical issue?

In the response they suggested I contact the CAA?

Is there an actual way of knowing if you have a case, our plane was delayed over 3.5 hours to Spain because of a technical issue and they had to bring another plane and crew in from another UK airport to take us to Spain

Its just that according to EU261 a technical problem can still be outside an airlines control, I just want to know if this is the case with us

Okane1969

Hi,
Was anyone on the above flight which was delayed in Sanford for around 4 hours awaiting return to Glasgow. If so have you tried to claim compensation. How did you get on?

tigertrumps2

Well notice of my claim being put through Small Claims Track mid January, best get myself organised !!!!!

chili2001

iandv wrote: »

Sent in an NBA and had a response back straight away explaining



Is it worth emailing back and asking what the actual issue was as they just seem to be dismissing this an a technical issue?

In the response they suggested I contact the CAA?

Is there an actual way of knowing if you have a case, our plane was delayed over 3.5 hours to Spain because of a technical issue and they had to bring another plane and crew in from another UK airport to take us to Spain

Its just that according to EU261 a technical problem can still be outside an airlines control, I just want to know if this is the case with us

Just read through the forum from page 1.

nw42

chili2001 wrote: »

Just read through the forum from page 1.

Chili2001 if you don't mind me saying you seem to have a problem with people asking questions just because the answers might be available elsewhere, why's that?
It doesn't offer a very nice welcome to anyone new, like me, also I expect iandv being a regular poster isn't very impressed with your curt replies.

I have a question to ask myself, I've read the front page but the answer doesn't seem to be there, I've also read over 100 pages of the thread, still not found the answer to my question.
At what stage do you think it will be ok to ask my question, how will I know if the answer lies in the thread, even if I read it all?

I'm sure this place was set up so people could seek help, instead we're all told to read the first page, why do you bother replying if that's all you have to say?

Not a great 2nd post I know but you really aren't making people welcome, someone needed to say it.

thanks for listening.

Mark2spark

nw42, the problem is, the amount of repeat questions asked, and this thread, for instance, now being 200 pages long.
Seriously, virtually every question can be answered by taking up the links in the FAQ's, which are a sticky in their own right, or also on page one of every airline thread.
Ask your question and we'll see if I can answer it.

Mark2spark

iandv, no, there's no way of *knowing* if you have a (successful) case, you have to go to a judge and find out.
But what you can do beforehand, is to read the Regulation itself, and decide if you think Thomas Cook are trying to pull a fast one.
In fact, just select any 5 pages out of this 200 page long thread, and read what other peoples experience with them is, see if you think that TC play the game or try and pull a fast one