Flight delay and cancellation compensation, Thomas Cook ONLY

DisneyJan

Hi

Has anybody else put in a claim for Thomas Cook Flight TCX315 on the 24th 2013 June Punta Cana to Manchester (the one where the engine caught fire on the outbound flight from Manchester TCX314) .

I have just had the standard letters back and the last one said they had closed my case. I am just about to issue a court summons (not bothering with the CAA) and I think I remember reading that this plane in the last year had three issues with same right hand engine.

Could someone please let me know at what stage is their claim and where I could possibly get the records of the fault of this planes right hand engine. Thanks.

DisneyJan

This the last but one reply I got from Thomas Cook.

,,I am writing in response to your most recent letter and I am sorry that you remain unhappy with our previous reply.

On receipt of your initial claim a full investigation was carried out by the airline into the circumstances surrounding this delay. This investigation included analysis of historical maintenance data, discussions with engineers, and a review of the activity of our other aircraft at the time. Following this thorough process we remain confident that the technical fault was extraordinary and that we took all reasonable measures possible to avoid the delay in question.

I appreciate you remain unhappy with this decision, and whilst I regret this, we do not believe that a payment under the rules of the scheme is relevant in this particular case. Should you remain unhappy I can only suggest that you contact the Civil Aviation Authority (CAA) online ator call the CAA for advice on 020 7453 6888.

I trust this provides some clarity on our position and I can only apologise once again for the delay you encountered on this occasion.

Kind Regards,

Lynn Murray

Customer Relations

Don't just book it. Thomas Cook it. ,,

111KAB

DisneyJan - it appears the outgoing plane with problems was G-OMYT (Google for 'problems') however this was substituted by G-MDBD for your flight.

DisneyJan

Thank you have found this <<The Airbus in question is registered G-OMYT and amazingly this plane was involved in three separate incidents between October 26th 2012 and 17th of November 2012 with right engine issues in every instance. The first incident was on flight TCX246 from Gatwick to Orlando carrying 338 people over the Atlantic Ocean when the crew had to shut down the right hand engine and diverted to Keflavik, Iceland, about 2 hours into flight leading to a 32 hour delay. On the 9th of November 2012 during flight TXC174 from Manchester to Cuba a loud bang was heard in the right hand engine which the captain later reported as a stalled engine. This flight was returned back to Manchester for a safe landing about 130 minutes after departure. Finally, on the 17th of November 2012 whilst performing flight TCX324 from Manchester to Cancun the crew aborted the climb during take-off, returning to Manchester for a safe landing about 75 minutes after departure. In the footage provided of this week’s incident, we can once again see that the problem appears to be in the right hand engine.>>

JPears

DisneyJan wrote: »

Thank you have found this <<The Airbus in question is registered G-OMYT and amazingly this plane was involved in three separate incidents between October 26th 2012 and 17th of November 2012 with right engine issues in every instance. The first incident was on flight TCX246 from Gatwick to Orlando carrying 338 people over the Atlantic Ocean when the crew had to shut down the right hand engine and diverted to Keflavik, Iceland, about 2 hours into flight leading to a 32 hour delay. On the 9th of November 2012 during flight TXC174 from Manchester to Cuba a loud bang was heard in the right hand engine which the captain later reported as a stalled engine. This flight was returned back to Manchester for a safe landing about 130 minutes after departure. Finally, on the 17th of November 2012 whilst performing flight TCX324 from Manchester to Cancun the crew aborted the climb during take-off, returning to Manchester for a safe landing about 75 minutes after departure. In the footage provided of this week’s incident, we can once again see that the problem appears to be in the right hand engine.>>

And note yet again, thi aircrft had engine failure (not a stall) in June of this year....http://www.youtube.com/watch?feature=player_embedded&v=PS1YAX70edc
On this occasion the blades failed, suggeting pooor maintenance? Perhaps

iandv

Hi

I have just received the standard reply finally back from Thomas Cook for our flight from Cardiff to Reus in June 2013 flight TCX7042

.......... "These unpredictable events can be likened to those we encounter with our own cars, despite having full service histories, or MOT's"

There was a technical problem with the plane which could not be fixed was caused over a 4 hour delay and had to result in a plane and crew being sent from Manchester to Cardiff so the flight could go to Reus.

How should I respond back to them, before going to the CAA or using a no win no fee lawyer as we are very unhappy with this response.

David_e

iandv wrote: »

How should I respond back to them, before going to the CAA or using a no win no fee lawyer as we are very unhappy with this response.

If you've read much on this forum you will see that contacting the CAA is unlikely to give you a satisfactory resolution and certainly not a swift one so, if you don't want to go the DIY route, have a look on the forum for legal firm recommendations.

If you are going back to the airline, make sure that your communication qualifies as a NBA. (Search on "NBA" for details.)

purplebanna

15 hour delay last month, Manchester to Greece. Not only that but there was not enough room for me on the replacement aircraft so in the end I had to travel almost 3 hours to another airport to get an even later flight.

Applied for compensation through their website and got the usual 'car repair' email. Been a week since I applied for advice from the CAA but nothing yet so I must chase them up.

chili2001

purplebanna wrote: »

15 hour delay last month, Manchester to Greece. Not only that but there was not enough room for me on the replacement aircraft so in the end I had to travel almost 3 hours to another airport to get an even later flight.

Applied for compensation through their website and got the usual 'car repair' email. Been a week since I applied for advice from the CAA but nothing yet so I must chase them up.

A week? You would be lucky to get a reply within 6 months! DON'T BOTHER WITH THE CAA. Sent them a NBA and then court. If you had read any of this forum you would have known this already and would have saved wasting your time.

iandv

David_e wrote: »

If you've read much on this forum you will see that contacting the CAA is unlikely to give you a satisfactory resolution and certainly not a swift one so, if you don't want to go the DIY route, have a look on the forum for legal firm recommendations.

If you are going back to the airline, make sure that your communication qualifies as a NBA. (Search on "NBA" for details.)

Yes didn't want to go down caa route from what I have read waste of time

Can't seem to find what NBA is searched through this thread could someone explain what 'communication qualifies as nba'