Flight delay and cancellation compensation, Thomas Cook ONLY

judygb

Percyandbob wrote: »

Ours was gatwick to montego bay tom30 anyone else complaining? percyandbob

Wrong forum again

judygb

--Tony-- wrote: »

Hi all,

This must be a first from Thomas Cook!

I complained about my flight TCX242 to Cancun which arrived 4 hours 25 min late on 2 December asking for 1200 euro.

I sent my letter off on 20th December right after getting back & not expecting a lot after all the posts on here.

Just got home from work to find a letter and a voucher for £1006.00, I may ask them to change it to a cheque but that aside I think this is a first, getting a payout in full following a first letter.

I wont transcribe the whole letter but the key line says:

"In line with our obligation under regulation 261, I would ask you to accept the enclosed voucher for £1006.00."

Very happy and have not even needed to ask any advice on the forum but thanks to everyone for all the information and template letters

Anyone else on flight TCX242 on 02/12/12 should get a claim in ASAP and contact me for a copy of my letter if they have any trouble with payout.

Well done for putting this on line, the trouble is that only the ones who cannot claim tell everyone, it is oh so simple to claim as you have found out.

judygb

Centipede100 wrote: »

You are entitled to the full £1920 in cash, you do not have to accept a voucher.

How do you know that your comment is true?? It seems to me that you do not know the full details of this case

judygb

Centipede100 wrote: »

You are entitled to the full £1920 in cash, you do not have to accept a voucher.

--Tony-- wrote: »

Thinking about it I am going to demand a cheque even though I want to book flights, the vouchers could be worthless is they go the way of HMV etc.

The letter admits liability so they have to exchange it for a cheque.

I have a feeling all these payouts will finish TC and some others off.

You do NOT have to demand a cheque, just ask for one. I have to agree with your comments about this closing down some tour operators, I understand that there may have to be compensation, but who has defined the amounts that are being paid out? From what I can gather someone who has taken a oneway flight gets exactly the same as a package holiday claim, and this can mean they are getting more back than they paid in the first place.

judygb

y-o-r-k-y wrote: »

Hi Wendy,That's exactly the same letter I got, they can't even be bothered to do individual responces..

Dont talk stupid, do you expect individual letters for everyone, when the answer is going to be the same, it would take years to get a response.

judygb

wendyjaycee wrote: »

Following me requesting a report explaining the technical difficulties with our flight & giving them 14 days to provide it (being as they say they have already undertaken a thorough investigation), this is their reply (within 2 days!!)

"I write to acknowledge receipt of your further communication.
I am sorry that you remain unhappy with the way your complaint has been dealt with initially and the further comments you have made will certainly be considered.
Following a review of your entire case, you will be contacted again with a view to bringing this matter to a satisfactory conclusion for all concerned.
Again, we will endeavour to respond to you as quickly as possible. In the meantime, I apologise for any delay in our further reply and should you wish to contact us again please do so via

Yours sincerely
Farina
Customer Relations Executive"

Is this just another delay tactic??



I also came across this paragraph in their response to my original complaint This was dated the 12th of September 2012, was the ruling already in place on this date?


"Unfortunately,there is no provision within legislation within the Airline Industry to makecompensation payments if a flight is delayed. It is because of this that Insurance Companies usually make someprovision within their policies. Iwould, therefore, recommend that you contact them to see if cover is available".

As it says acknowledgement I would think that it is as such, an acknowledgement to you letter. The original letter was before the ECJ ruling

judygb

rusty_frog wrote: »

:rotfl:

Would love to know just how many claims are being disputed by TC.

They have had 3 holidays off me and the OH for the last few years. Needless to say I wont be travelling to any sunny shores with them for the foreseeable future.

Were they all that bad then?

judygb

tillie101 wrote: »

Hi,
I was wondering whether you could offer some advice please. I was delayed for 13 hours on a 2 hour flight to spain. I have complained to thomas cook several times over the last 6 months. After 6 months they finally offered me £630 worth of vouchers which i'm not happy with as they have an expiry date on of 12.12.13. we have already booked our 2013 summer holiday so vouchers are no use to us.

Also I would not fly with thomas cook again due to lengthy delays on both depart and return journeys.

I want to take this further as I want cash compensation. What is the best way to go about this. Is it worth taking it further than the airline? any help would be appreciated,
Thanks
x

Just write back and ask, simples

judygb

Centipede100 wrote: »

Apologies for missing this one.

A broken windscreen in itself cannot be described as Ext Circs. Since the airline returned you to another airport altogether then I would say your original flight was cancelled, not delayed.

Ask the CAA to comment (18-20 weeks for a response) then revert for further assistance.

Was this person taken back to Gatwick, after arriving at Stansted??
If so the airline obligations were completed with regard to the return flight. I am wondering where you get some of your info from?

judygb

Centipede100 wrote: »

You are absolutely entitled to cash compensation and cannot be forced to accept a voucher.

For Gods sake, who says anyone is forcing anybody to take the vouchers, your comments have a bearing that You really cannot wait for Thomas Cook to go under and are a one man crusade to ensure this happens, this is so so sad