Flight delay and cancellation compensation, Thomas Cook ONLY

chili2001

CURRYPOTTY wrote: »

I am writing in response to your letter regarding your recent travel arrangements with Thomas Cook.
It is with regret that I note your flight with us was delayed. Whilst delays are an unfortunate part of air travel, I would like to assure you that a lot of work goes on behind the scenes to ensure that any disruption to our passengers is kept to an absolute minimum.

When a delay is initially identified, it is not always immediately apparent as to when a revised take off time can be secured. A number of factors have to be considered, which can vary dependent on the reason for the delay, and quite often we are reliant on outside influences, such as Airport Authorities or Air Traffic Control. Throughout, however, as soon as confirmed information is available, this is passed onto our customers as quickly as possible through our handling agents at the airport.

Although delays do occur on occasion, they can arise for a number of different reasons, and having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature, which were extraordinary, despite Thomas Cook taking all reasonable precautions necessary to prevent the situation. All aircraft can experience technical problems that are totally unforeseen, despite all reasonable attempts to ensure they are maintained to a good standard, in line with CAA regulations. These situations can be compared to the maintenance of your own car, which can break down at any time without prior warning, regardless of it's service history, and would be considered completely beyond the owners control.

I can see that customers were provided with welfare during the delay, in line with our obligations under EU Regulation 261/2004. As the events were defined as “extraordinary” no payment of compensation is considered appropriate in this case.

Please be assured that on-time performance is a key measure for us as a business, and we constantly review our operations to ensure we deliver the best results, and service. I would like to offer our apologies for any inconvenience you were caused on this occasion and I hope that despite this, your stay was found to be an enjoyable one.

IM A LITTLE CONFUSED WITH WHAT I SHOULD REPLY WITH.

Standard impersonal template rejection letter from TC. Send them a 14 day letter before action to explain and prove these "extraordinary" faults. If they can't (or won't) then file a court claim.

dalaman

Was on TCX2662 on 25/9/12 Manchester to Dalaman which was over 5 hrs late.
TC have said they don't have to pay delay compensation as a previous flight from Manchester to Bodrum was affected by turbulence and needed a check to see if overspeed damage had occured. This caused a knock on delay. They won't give out details but I have found out that the only flight on the previous day on that route was over 2 hrs late leaving Manchester so perhaps there is more to this than the turbulence. Also they won't say when/where this bad weather happened as it is "internal " information which "does not relate to the flight I paid for":mad:

So far have send 7 day letter and copied to CAA.

Any suggestions please go ahead and comment.:j

Mark2spark

Dalaman.

http://forums.moneysavingexpert.com/showpost.php?p=59278849&postcount=8

bazlynn

Hi Guys
Like lots of other claiments I received a standard letter from Thomas Cook saying I was not entitled to compensation for over 5 hour delay.I disputed this with them and again received standard letter .I then complained to Civil Aviation Authority and sent copy of this letter to Thomas Cook.I heard nothing for a few weeks and e-mailed TC to ask how my claim was progressing.This time I was told it was being fully investigated.A couple of weeks later I received letter from TC together with "Apology Voucher" for the full amount of my claim namely £700.00 and I have used this to pay off my already booked holiday with Thomas Cook for this year.Be aware that the "Apology Voucher" can not be applied on line or over the telephone but must be sent by special delivery to Customer Services(Accounts) for them to apply the compensation amount.In conclusion I would say keep fighting if you know you are in the right and don't be afraid to take on these "big boy companies":j

mishellyo

Hi

Im not sure if i can claim but would be very grateful for any advice.
My flight was badly delayed in 07/06/2010 from Antalya to Manchester. Should have taken off at 0200 on 06/07/2010 but didnt arrive back in the uk until approx 0800 on 08/06/2010.

I duly complained to thomas cook on my return and was as usual fobbed off. I also should mention at this point that they put us into the Sheraton hotel in Antalya and that i believe that my daughter contracted Salmonella whilst staying here. I tried to complain about this and taker legal action on getting nowhere with thomas cook (other than a 200 offer which we declined at the time). I was told that we couldn't put in a claim for personal injury as we had booked a flight and accommodation separately. I have since found out that as they were booked by one company under their ATOL certificate that we should have been able to claim under this but the company is no longer trading under the same details so not sure where i stand on this either?

I hope this will make sense to someone.

I need to know first of all can i claim for the flight delay?

Also would i still have a personal injury case?

Thanks

heather_p03

DJMSJM wrote: »

10 days after the last letter I rec'd from Thomas Cook (see post 229) I have rec'd another saying

We write further to our recent acknowledgement.

We are sorry for the delay in responding to this case, however, our review of your case is taking longer than anticipated. Please rest assured that the matter is in hand and upon receipt of any outstanding information, the Customer Relations Executive dealing with the case will contact you again as soon as possible.

Once again, we apologise for the delay with our full reply.

..............

Not sure how long it takes to look up the records of a 2010 flight to see that 'yes' it was delayed and for whatever reason.
Oh well, I suppose I should be grateful they are talking to me

I posted off our letter at the begining of January (wanted to avoid the possibility of the letter getting lost in the Christmas mail) and I got the very same reply - word for word - yesterday!

I'll give it another 2 weeks before the next letter gets sent off which will be my letter asking them to pay up or I will start court proceedings.

Mr.Fussy

Hi all

Well im going to try my luck with this...

Have a question though:

My booking was for 4 adults 1 child - MAN to ANTALYA Turkey (13/08/12 on TCX2994 returning [FONT=&quot]27/08/12 on TCX2995).
This flight is seemingly dogged by delays and unfortunately for us BOTH flights were delayed 7 hours each. These delays were "technical issues".

Do i attempt to claim for both flights on one claim? Whats my best option for this.

I am a bit thick when it comes to this, sorry.
[/FONT]

MCSAVE

TC have filed a defence to my MCOL (at the last minute). I've not had a copy yet, but will update when I have.

judygb

You have put this on the wrong board, this is for Thomas Cook, not Thomson

judygb

Percyandbob wrote: »

I originally complained in July after holiday in late June. We were delayed 5hours to Jamaica. Original claim turned down. Latest claim quoting the Eulegislation has prompted a claim form from them BUT they will not accept it unless attach the original boarding passes which we do not have. Any advice welcome as we were delayed, we do fit the criteria and think thesis Thompson trying to put us off. Thank you percyandbob

On the wrong forum, this is a complaint about Thomson, not Thomas Cook