Flight delay and cancellation compensation, Thomas Cook ONLY

allybee13

Vauban wrote: »

Did you write to the airline or the travel agency?

I wrote direct to Thomas Cook as that was the airline I flew with.

allybee13

Mark2spark wrote: »

Yes, basically. You could reply (NBA) and include an excerpt from the court pre action protocols where it states that every effort to divulge reasons should be exchanged between parties in an attempt to keep the matter out of court, for emphasis. (if you like)

I've written to them four times already and my last email quoted the pre action protocols which they have chosen to ignore.

I guess I'll be filling out some court forms and parting with £71. Can I claim the court costs back on top of the compensation?

matire

Caz3121 wrote: »

try reading this thread, the question has been asked and answered many many times

you dont need to accept the voucher ask them to send you a cheque or do a bacs

blondmark

allybee13 wrote: »

I've written to them four times already and my last email quoted the pre action protocols which they have chosen to ignore.

I guess I'll be filling out some court forms and parting with £71. Can I claim the court costs back on top of the compensation?

Absolutely!

roxysox

roxysox wrote: »

I forgot to mention in my 1st query that the letter I received from TC said ' Investigations have been hindered due to your flight being taken on an airline that no longer exists. The flight in question was operated My Travel, and whilst this company was taken over by TC ( 2007) it was operated independently of the Thomas Cook Group.Despite extensive investigations we have been unable to locate the flight logs of the aircraft concerned, which would allow us to ascertain the reason for the delay.'
What are my chances?

Heard today that they will payout. The Euro was worth 67p in 2007 so 600 x makes approx £402 each x 6 people plus my £100 court fee, so once I have given my bank details tomorrow fingers crossed I am happy enough rather than having to go to court.:T
Thanks to all in the forum for all advice received and giving me the push to see it through. Will let you know when I have my hands on the money.

Vauban

Roxysox: well done! Don't forget to post on the Court Success thread!

roxysox

Vauban wrote: »

Roxysox: well done! Don't forget to post on the Court Success thread!

The court date is the 4th August so I will have to inform the court in the morning when I get home from work after I have spoken to TC

roxysox

roxysox wrote: »

The court date is the 4th August so I will have to inform the court in the morning when I get home from work after I have spoken to TC

Just read on the success thread not to inform court until money is in the bank, so will tell TC in the morning to make sure it goes into bank before I cancel.

David_e

roxysox wrote: »

Heard today that they will payout. The Euro was worth 67p in 2007 so 600 x makes approx £402 each x 6 people plus my £100 court fee,

Great stuff! Well done!

Jonahmaul

Hi, I've looked in the FAQ but can't find the answer. I'm sure it's in all the threads somewhere though so apologies for asking again but what is important for the three hour cut off? We flew back from Cayo Coco in Cuba last week and our flight left three & half hours late. The plane made up time in the air and according to flight stats we arrived on the runway 2:58 late (annoying right!). This was something the pilot was very keen to stress as he repeatedly stated that he'd got us there with a less than three hour delay. However, is the delay the time you arrive on the runway or the time you get to disembark the plane as if it's the first we can't claim compensation but if the latter then we can. Thanks for any help.