Flight delay and cancellation compensation, Thomas Cook ONLY

blondmark

CraigMa wrote: »

Thanks. My feelings exactly.

I have no intention of walking away.

Does the 'notice of action' have to be a letter or will an email to their customer relations dept suffice?

It's a Letter Before Claim and it needs to be in the form of a tangible letter.

Dr_Watson

chili2001 wrote: »

That really isn't true. Legal cover is an optional extra on most insurance companies and does not affect your premium as you have already paid extra for it. I am using the cover from my OLD insurance company I am no longer with as I was covered with them at the time of the holiday. I checked with my new insurance company and it makes no difference to my premium. My solicitor is drawing up the court paperwork now but if you want to pay a NWNF company to do it then that's up to you!

If that is true chili2001 then I'd like to see that great piece of advice added to some of the stickies at the top of this forum.
A lot of people are put off from going down the route of court action by themselves just by the nature of what it is.
Others just don't like the idea of giving 'x' amount to a NWNF company to deal with their claim. If a work around can be utilised by using the legal cover most people take with their house insurance then this could give many the assurance and platform they crave to initiate their claims against the airlines.

flymeaway

Finally got a date from the court today and I will get my chance to make TC pay up - assuming they don't settle before the actual date - does that normally happen??

sky_rat

flymeaway wrote: »

Finally got a date from the court today and I will get my chance to make TC pay up - assuming they don't settle before the actual date - does that normally happen??

See my recent post, TC are wanting to settle before going to court!

heather_p03

flymeaway wrote: »

Finally got a date from the court today and I will get my chance to make TC pay up - assuming they don't settle before the actual date - does that normally happen??

How long did it take from initial submission to getting your court date?
Roughly how much notice are you given?

I'm also hoping that TC will settle before court.

Many thanks.

hippychicky

Massive thanks from me to all on this thread. Letter received today saying tc are settling my claim in full for flight delay in july 2007.
Just had judgement by default issued yesterday via mcol but looks like it won't be required now. Won't be truly happy until I get the cheque which apparently will be with me soon. I was very unsure about the mcol process but kept going mostly due to the encouragement on this board so once again THANK YOU VERY MUCH GUYS! x

Vauban

hippychicky wrote: »

Massive thanks from me to all on this thread. Letter received today saying tc are settling my claim in full for flight delay in july 2007.
Just had judgement by default issued yesterday via mcol but looks like it won't be required now. Won't be truly happy until I get the cheque which apparently will be with me soon. I was very unsure about the mcol process but kept going mostly due to the encouragement on this board so once again THANK YOU VERY MUCH GUYS! x

Great result - well done. Make sure you post on the court success thread!!

hippychicky

Vauban wrote: »

Great result - well done. Make sure you post on the court success thread!!

I will when I have the cheque in my sweaty mitts! Unfortunately no one else on my flight will be helped by the info as it's too late , the flight being july 2007 but want people to know it's not as difficult as you may think . If I can do it anyone can, to be honest.
just needed the confidence and the posts on here gave me that x

kevster74

Hi, has anyone had a CAA response like this and what next????

'Dear Passenger, We are writing to update you on your claim for compensation for a disrupted flight.
It appears your flight falls within the scope of Regulation EC261/2004 and recent EU case law. As you may be aware, compensation is subject to whether the reason for the disruption was within the airline’s control, known as ‘extraordinary circumstances’.
The Civil Aviation Authority has been working with other National Enforcement Bodies across Europe to understand what ‘extraordinary circumstances’ are in relation to flight disruptions in light of the Regulation and European case law. The results of that work will be published on the European Commission website shortly.
We have asked all airlines to reconsider against this new guidance whether compensation should be payable in all complaints that have been received by the CAA. We have now sent your complaint back to the airline for reassessment.
The airline will respond to you directly following their reassessment of your flight against the new guidelines on ‘extraordinary circumstances’. We are now closing your complaint. We are unable to enter into further correspondence on this issue as your complaint is now with the airline for reassessment.
We are interested in your comments about the CAA complaint handling process. You will be sent under separate cover a survey and we hope you will be able to take a few minutes to complete this form, to provide us with your feedback.
Yours faithfully

Regulatory Policy Group
Civil Aviation Authority'


:eek:

Davidvgoliath

kevster74 wrote: »

Hi, has anyone had a CAA response like this and what next????

'Dear Passenger, We are writing to update you on your claim for compensation for a disrupted flight.
It appears your flight falls within the scope of Regulation EC261/2004 and recent EU case law. As you may be aware, compensation is subject to whether the reason for the disruption was within the airline’s control, known as ‘extraordinary circumstances’.
The Civil Aviation Authority has been working with other National Enforcement Bodies across Europe to understand what ‘extraordinary circumstances’ are in relation to flight disruptions in light of the Regulation and European case law. The results of that work will be published on the European Commission website shortly.
We have asked all airlines to reconsider against this new guidance whether compensation should be payable in all complaints that have been received by the CAA. We have now sent your complaint back to the airline for reassessment.
The airline will respond to you directly following their reassessment of your flight against the new guidelines on ‘extraordinary circumstances’. We are now closing your complaint. We are unable to enter into further correspondence on this issue as your complaint is now with the airline for reassessment.
We are interested in your comments about the CAA complaint handling process. You will be sent under separate cover a survey and we hope you will be able to take a few minutes to complete this form, to provide us with your feedback.
Yours faithfully

Regulatory Policy Group
Civil Aviation Authority'


:eek:

Same letter already referenced in post # 2667.

I am sure we all wait with baited breath what will be posted on the EU commission website.

However if it references all the ECJ case law correctly, could be useful to take to court, if it gets that far....