Flight delay and cancellation compensation, Thomas Cook ONLY

suebal00

Hi All,
I was wondering if there was anyone out there that can help please. My partner and I flew with Thomas cook to the Dominican republic for a 2 week holiday in 2010. we flew Manchester to Puerto Plata on the 30/01/10 and due to return on 13/02/10. unfortunately this return flight was cancelled, and we were delayed 24 hours, before leaving on 14/02/10. all we were told was that there was a problem with the plane. I'd be grateful to anyone out there who could provide the flight numbers and if possible has anyone successfully claimed. unfortunately I no longer have my booking details hence, no booking reference, all I have are the entry/ exit stamps in my passport along with a credit card receipt paid to Thomas cook for the total cost of the holiday. bearing this in mind would it be worth pursuing a claim for the cancelled flight.
here's hoping.
sue.

jackndaz

Hi Suebal00
I took my bank statement to the travel agent and they found all of my details (booking ref etc ) just from that.

David_e

suebal00 wrote: »

along with a credit card receipt paid to Thomas cook for the total cost of the holiday..

I think I would go back to Thomas Cook in the first instance. They may still have easy access to your booking details.

Failing that, see #2373 here about a Subject Access Request:

https://forums.moneysavingexpert.com/discussion/comment/62020861#Comment_62020861

smashee72

hi there. I recieved an email around 10 days ago with a voucher worth £1404 , no quibble. I replied straight away to request a cheque, and never heard anything back. Telephoned them today and the young man on the other end of the phone said that they were not offering cheques any more, payment would be bank transfer. So he took my details and promised the money will be in my account Friday of next week. So I would say to anyone who recieves a voucher, phone them and arrange payment I wouldnt even bother emailing them as they never seem to reply. I would like to say a very big thank you to all at moneysaving expert for their advice, especially to whoever posted the template letter. And indeed for this forum, which over the years has saved my family thousands of pounds!

Hyper

roxysox wrote: »

Markie11 wrote: »

A number of posts have mentioned email conversation with Thomas Cook. I sent an email on Monday regarding a flight delay to [EMAIL="customer.relations@thomascook.com"]customer.relations@thomascook.com[/EMAIL], however I've not received an automated response or an invalid email address response.

So my question is ... Does anybody know if this is a correct address, if not does anybody have one?

Thanks.[/QUOte
My original e-mails to Tc were an automated reply to say it had been received that is until 3 weeks ago and no reply at all even though I replied using the e-mail they sent me and I had sent 3 in that week.
I answered the letter sent to me today by e-mail but have not had an automated reply either.

Hi
I originally wrote and included my email, they replied via email the one you have is the correct address.

They inculuded the voucher on the email and I replied via email saying thank your V much but i would like the cash, as yet no response.

djrenegade_2

That email address is wrong, ive just had a reply from relations.customer@thomascook.com

Hyper

smashee72 wrote: »

hi there. I recieved an email around 10 days ago with a voucher worth £1404 , no quibble. I replied straight away to request a cheque, and never heard anything back. Telephoned them today and the young man on the other end of the phone said that they were not offering cheques any more, payment would be bank transfer. So he took my details and promised the money will be in my account Friday of next week. So I would say to anyone who recieves a voucher, phone them and arrange payment I wouldnt even bother emailing them as they never seem to reply. I would like to say a very big thank you to all at moneysaving expert for their advice, especially to whoever posted the template letter. And indeed for this forum, which over the years has saved my family thousands of pounds!

What number did you ring, i just got kept on hold for ages :cool:

Hyper

djrenegade wrote: »

That email address is wrong, ive just had a reply from [EMAIL="relations.customer@thomascook.com"]relations.customer@thomascook.com[/EMAIL]

Sorry yes you are right, thats the one that sent it to me, cant get through on the phone though

soapyflyer

If you've managed to get a (complaint) reference number for your case, then try this number

Director's Office
Tel No: 01324 565 005
Opening Hours: 8am-6pm Monday- Friday.

worriedwoman_2

Hi
i am just writing on behalf of my daughter who flew to Cancun last week with Thomas Cook (from Gatwick). The flight was delayed 2 hours 45 minutes (on the departure board) but by the time it actually took off it was 3 hours and 10 minutes late. Is this a valid delay time to claim compensation.
The actual reason she was given for the delay was that the plane went in for a service and came out late!!