Flight delay and cancellation compensation, Thomas Cook ONLY

Vauban

DandMC78 wrote: »

Hi all, anyone has any news on FlightMole? Asked them to take a case on, had few prompt replies initially but now haven't heard for weeks. Is it a scam?

It's not a scam - flightmole has been around for quite some time. I suspect that they are very busy. If they've taken your case on, I would leave them to it for a bit. You can always go on their forum?

[Edit] Though I see the forum and the claims service are off line at the moment. Odd.

DandMC78

That's cool, I assumed they were busy but find not replying back for 4+ weeks little worrying. Either way you're probably right and yes I checked the forum before I wrote here so as you say, off line. Cheers anyways!

stavros42

len49 wrote: »

Hi Everyone

Does anyone have any more detail than what's already on the Thomson thread about the case where Tommy's daughter won damages against Thomson Airlines at Truro County Court. Even the ladies surname would help. I've tried to find media references to it to use on my day in court against Thomas Cook following a 16.5 hour delay from Palma to Glasgow on 12 October 2010.

We had an initial delay of 5.5 hours due to TC's excuse of "adverse weather" (must have been somewhere else in Europe as it was wet but unremarkable in Palma) and other flights were flying in and out, then a failed taxi attempt due to mechanical failure resulted in a further 11 hour delay whilst engineer and parts were flown out from the UK.

Passengers, many with young babies, were begging for hotel accommodation as delay was carrying over into next day but TC blanked us.

Usual excuses from TC quoting EC's but they omitted to mention the initial 5.5 hour delay in their defence statement. They also used the Montreal Convention 2 year time bar but I'm not buying their guff.

I wrote to the Spannish Air Authority (AESA) to investigate who have confirmed in writing that they have investigated and found no evidence of EC's and that they have written to TC advising them to pay out. I attended Scottish Sheriff Court Preliminary Hearing last week with Proof Hearing set for early September.

Any help appreciated.

Regards

len49

I attended Scottish Sheriff Court Preliminary Hearing last week with Proof Hearing set for early September. Don't know why you had to do this, in Scotland the court serves the summons to the airline they get about 6 weeks to defend and then it goes to a hearing in all it takes about 2 months start to finish.

maghater

Fuerty wrote: »

Best of luck with your attempt through the courts. I seem to recall the reason given at the time was due to an hydraulics problem. Keep me informed on progress.

Regards
Fuerty

Ecs should not normally be regarded as ECs, but airlines are quite happy to, and have won a few cases on the back of it. EC 261/ 2004 was introduced among other things to stamp out long delays and cancellations, when you think about it the main reason for delays is down to technical problems.! Have a look at post #2314, use that along with wallentin, and Sturgeon, should be difficult to argue against

len49

Hi Stavros42

Thanks for your interest but to clarify things, the Sheriff Court did serve the small claims summons on TC 6/7 weeks ago and last week we had the Preliminary Hearing which TC defended. The Sheriff has set the Proof Hearing date for early September.

Regards

len49

loudmouth

Simms5280 wrote: »

I know lots of of people have had vouchers and have requested cheques (me being one of them) how long have you had to wait. I have gone past the 28 days that they quote. phoned them and they said it would be received by the end of the week.. A week later nothing.. I phoned again today and was told It would be investigated and I would get an e-mail but I'm not holding my breath

What have your experiences been with getting vouchers transferred to cheque?

I got an email with voucher on 3rd June ,I requested a cheque same day via email, I received my cheque on the 13th June .I still have voucher! not that I will use it,but they did not ask for it back first.

Simms5280

Simms5280 wrote: »

I know lots of of people have had vouchers and have requested cheques (me being one of them) how long have you had to wait. I have gone past the 28 days that they quote. phoned them and they said it would be received by the end of the week.. A week later nothing.. I phoned again today and was told It would be investigated and I would get an e-mail but I'm not holding my breath

What have your experiences been with getting vouchers transferred to cheque?

My cheque finally arrived today for £2,080. For anyone else who may be searching for the same flight the details are East Midlands to Mahon on Friday 8th June 2012. Flight was delayed 3hrs 30mins. Flight Number TCX5158

Good luck everyone else in the quest for your compensation.

Thanks to the people who have set up the easy simple process guides on this forum, this would have not been possible without you

Sweetsue

Hi all
I wrote to TC in April using the template letter claiming compensation at €600 each for three of us for a five hour delay on a flight to Egypt in March.
I heard nothing for two months then received a voucher for £700, after two calls they said they had made a mistake and would send the balance, for which I am still waiting.
They said that i would have to make a separate claim for the third passenger in their own name, which I did. Yesterday I received an emailed voucher for £50 in the third passenger's name.
They have obviously admitted we have a case by sending the vouchers but for the wrong amount, but where do I go from here? Advise gratefully received.
Sue.

lyndac40

Hi sweetsue,

Sounds like they are taking the pee. Send them an NBA its on the first page of thread.

Lynda x

stuart300373

Last year I was delayed with my family for over 23 hours when our plane never arrived due to a technical fault and never got off the ground in Manchester, I sent a letter to Thomas cook seeking compensation and I got a rejection letter saying that because we were put up in a hotel our welfare was adequately looked after which I can assure you it wasn't as we were treated like cattle and at 1 point I got separated from my family due to the lack of organization and many other incidents I could mention,has any one else gone through this situation and able to give any advice thankyou.i immediately emailed them back to say I was un happy and give them more details about how we were treated and that I was going to write to the CAA not had a reply,do you think they will or will they just hope I will go away and should I phone them ?
stuart:(