Flight delay and cancellation compensation, Thomas Cook ONLY

chili2001

pansypotter_7 wrote: »

Thankyou. I have decided to try myself. I will send the template letter to CAA and if that does not work I will then go to court. Thanks again, i will keep you posted.

Wouldn't bother with the CAA. They will take MONTHS to even look at your claim before taking several more months to contact the airline (who won't bother to respond).

I know this as I complained to the CAA at the beginning of February and after several phone calls chasing them up they have only just looked at my file now at the middle of June with a standard email telling me it could take 4-6 MORE months to get a reply from the airline. They are a waste of time as TC is under no obligation to listen to them anyway. :mad:

chili2001

jackndaz wrote: »

O M G after almost an 3 hours of searching through Jan 2007 past bank/ credit card statements I've only gone and found statement with full payment for the holiday in question ( WOO HOO) . Took these to the travel agent (who said they couldn't find me on the system over 3 weeks ago) and lo and behold there I am on their system I am now sitting with a well deserved cuppa and a huge smile as I now have in my possession my booking reference number and all details of the holiday . Ha TC stick that in your pipe and smoke it !!!!:j

They are obviously told not to "look very hard" on their system without a booking ref to make it more difficult for you.

Mark2spark

Pansypotter, please just send TC an NBA and then start a court claim, don't waste time on the CAA.
Pretty please?

jackndaz

pip10 wrote: »

Do i have to accept a voucher or can i ask for a cheque?:rotfl:

:Tvery good not shouting tonight having a good giggle

jackndaz

chili2001 wrote: »

They are obviously told not to "look very hard" on their system without a booking ref to make it more difficult for you.

I totally agree bare in mind I actually rang 4 different travel agents from this company at premium rate charge phone calls with one putting me on hold for 7 minutes requesting this information and after explaining why I wanted it they were all very sorry but couldn't (wouldn't more like it) help me but as soon as I had the bank statement in my hand and took it in to the same shop I rang it took the young lady approx. 3 minutes to give me the print out ! Once again another time wasting tactic.:mad:

Mark2spark

The suitcase label would have sufficed anyway

How on earth do you get one of them if you haven't checked a case in personally?

Rjwilson27

y-o-r-k-y wrote: »

Regarding flight TCX2663 Schedualed to land at Manchester at 11.35Pm on 25/9/2012. According to Flightstats.co.uk the official landing time for this flight was 04.40Am on 26/9/2012

I sent an email to TC claiming for this delay on 25/10/2012 . I now have had a reply from them. This is the relevant part of the letter.


'Although delays are rare, they can arise for a number of different reasons, and having carried out a full investigation the specific circumstances surrounding the delay to your own flight were of a technical nature, which were extraordinary, despite Thomas Cook taking all reasonable precautions necessary to prevent the situation. All aircraft can experience technical problems that are totally unforeseen, despite all reasonable attempts to ensure they are maintained to a good standard, in line with CAA regulations. These situations can be compared to the maintenance of your own car, which can break down at any time without prior warning, regardless of it's service history, and would be considered completely beyond the owners control.'

I have emailed them back asking for details of the 'Technical problem' so that I can pass this on to the CAA for their interpritation and also as evidence in a law court..
Will post any reply I get.

That's funny I got the exact same response for a delay on 20/9/12 gatwick to kos. What a CIO coincidence that they have had such poor luck of all these exceptional circumstances affecting their services........

VOB72

I also had this reply for flight from Fuerteventura to Bristol on 23/03/13 which was delayed 7.5 hours. I asked for details of the techincal problem - they replied it was a 'private matter', so expect that standard letter next. I demanded a detailed explanation, so they then provided one, but are still adamant a 'blocked toilet' is an exceptional circumstance. I have now sent them a NBA. In the meantime, the Spanish CAA are investigating (not the UK one as the flight departed from a Spanish airport) and I am awaiting their report.

maghater

EvansAboveWales wrote: »

I also had this reply for flight from Fuerteventura to Bristol on 23/03/13 which was delayed 7.5 hours. I asked for details of the techincal problem - they replied it was a 'private matter', so expect that standard letter next. I demanded a detailed explanation, so they then provided one, but are still adamant a 'blocked toilet' is an exceptional circumstance. I have now sent them a NBA. In the meantime, the Spanish CAA are investigating (not the UK one as the flight departed from a Spanish airport) and I am awaiting their report.

AESA investigated my claim, took about 3 months, mainly because they gave TC 2 months to respond. TC didn't respond, AESA found in my favour, TC still refused to pay, or even acknowledge the letter from AESA, so off to court next month. So you have certainly saved yourself 3 months be issuing NBA first.Best of luck

maghater

Rjwilson27 wrote: »

That's funny I got the exact same response for a delay on 20/9/12 gatwick to kos. What a CIO coincidence that they have had such poor luck of all these exceptional circumstances affecting their services........

Must be the unluckiest airline in the world, check out www.flightontime.info 1 in 31 of their flights delayed by more than 3 hours, 6 times worse than Thomson, and twenty times worse than some of the scheduled airlines.