Flight delay and cancellation compensation, Thomas Cook ONLY

Vauban

jackndaz wrote: »

Thanks for your reply, I actually sent my NBA to Harriet Green on the 13th of this month giving her 14 days to reply etc she did reply on the 17th saying she was sorry for the problems and I would be passed over to a member of her team they rang today saying they cant seem to find me but they will continue to look

Ok - so make sure you start court action before you are timed out (assuming you don't want to just drop it?)

jackndaz

no not going to drop it as we were delayed for over 5 hours and I was 5 months pregnant at the time we were not given anything no drinks food nothing I also had our other children ages at the time 2, 7 and 9 who were totally stressed .

romanby1

jackndaz wrote: »

no not going to drop it as we were delayed for over 5 hours and I was 5 months pregnant at the time we were not given anything no drinks food nothing I also had our other children ages at the time 2, 7 and 9 who were totally stressed .

You only have 13 days left to claim get the Small Claim Court forms to the court before the 2nd July.
I would forget a reply to your NBA letter, they are not going to answer before then.

VOB72

TC has now confirmed delay was due to blocked toilets on incoming flight, but still maintains it is EC as it 'could not have been foreseen or forestalled'. They are quoting Recitals 14 & 15 of the Preamble to EC Reg 261/2004 as their defence. They have confirmed they will not be making an offer of compensation. I maintain blocked toilets are not an EC but a technical/maintenance issue which they should have the staff and tools to sort out in a timely manner, not the seven hours they took to decide they couldn't fix it then wait another 5 hours for them to send an aircraft from Manchester to collect the inbound passengers then to Fuerteventura to collect us for the return leg! I have also pointed out as per advice on Watchdog that they cannot claim EC as the blocked toilet didn't affect our actual flight TCX 7029, but the inbound flight TCX 7028. Are they being awkward here or am I missing something?

Vauban

EvansAboveWales wrote: »

TC has now confirmed delay was due to blocked toilets on incoming flight, but still maintains it is EC as it 'could not have been foreseen or forestalled'. They are quoting Recitals 14 & 15 of the Preamble to EC Reg 261/2004 as their defence. They have confirmed they will not be making an offer of compensation. I maintain blocked toilets are not an EC but a technical/maintenance issue which they should have the staff and tools to sort out in a timely manner, not the seven hours they took to decide they couldn't fix it then wait another 5 hours for them to send an aircraft from Manchester to collect the inbound passengers then to Fuerteventura to collect us for the return leg! I have also pointed out as per advice on Watchdog that they cannot claim EC as the blocked toilet didn't affect our actual flight TCX 7029, but the inbound flight TCX 7028. Are they being awkward here or am I missing something?

You are absolutely spot on. Not ECs. There defence is, quite literally, a pile of poo.

Ironklad

Hi there,

Im a little new to the game here, and would like to pick your collective brains.
Myself and her indoors were delayed by 5 and a half hours flying out from Manchester to Reus aiport on flight TCX2336 on 30th September 2012 . We were also delayed 3 and a half hours on the return journey.
My question is how much in total can i claim for in compensation. The flight distance is 1380km in either direction.

Im about to fire off the LBA so any help with this would be greatly appreciated.
Thanks !

romanby1

Ironklad wrote: »

Hi there,


My question is how much in total can i claim for in compensation. The flight distance is 1380km in either direction.

!

Read the Stickies at the top of this section of the forum all the info is there.

Cutzee

Without having to read through 116 (?) pages of posts has anyone been successful in getting compensation from Thomas Cook for delays? I sent in my claim and got the standard letter shown on page 1 of this thread stating that I should've claimed within 28 days of my holiday! My holiday was in July 2009. What do you do next? Thanks to anyone who replies

Ironklad

romanby1 wrote: »

Read the Stickies at the top of this section of the forum all the info is there.

Yep cheers . I've looked through them and im still a little bit confused. The return leg seems straightforward, 3.5 hour delay = 250 euro pp.

Is the outbound 5.5 hour delay = 600 euro or total cost of flight?

maghater

grazzzz wrote: »

This is Tc reply to the court I have already started court action

Aswell as Sturgeon, have a look at Eglitis v Latviair para 28, so even if they can prove to a comatose judge that a cracked window is an ec, how could they justify to him / her the 15 hour delay at a hub airport. TC will probably insist on pushing it all the way to a hearing, and bail out a couple of days before.