Flight delay and cancellation compensation, Thomas Cook ONLY

LittleGrandma

We have been through the Martins Money Tips templates, sent off all of our paperwork on 19th April by Recorded Delivery, chased them on 16th May and were told that the letter was received on 5th May and it was being dealt with. Today we recived 2 letters in the same envelope. One dated 10th June apologising for the lateness of sending the letter to us (due apparently to a printing problem) and the other dated 5th June containing alot of waffle (excuses) for our 13.5 hour delay, all of which were not the real reason at all! The letter goes on to say ' In line with our obligations under Regulation 261, I would ask you to accept the enclosed voucher to the value of £1054.00. There is then more waffle and the letter goes on to say 'This is in full and final settlement of your flight delay claim with Thomas Cook, should you wish to take this further you must do so by contacting the Civil Aviation Authority'. The next paragraph supprisingly says ' Please find enclosed your voucher4 for £1054 which is paid in full and final settlement in relation to your complaint as agreed'. Erm I didn't agree to a TIME LIMITED VOUCHER! Any ideas on this? Do I really want to book again through Thomas Cook?

111KAB

LittleGrandma wrote: »

Erm I didn't agree to a TIME LIMITED VOUCHER! Any ideas on this? Do I really want to book again through Thomas Cook?

If you are happy with the amount but not the voucher make sure you retain the 'covering' letter, copy the vouchers and send them back saying you are aware that cash/cheque should be provided so please substitute within 7 days.

jeanpaul

I have just received a letter from Thomas cook, again apologising for printing problem.
Yes I have a voucher too, so I shall take 111KAB's advice and return it, asking for a cheque!

baggiesfan4

Was delayed in Tunisia for 15 hours-claimed from TC and no problems with the claim; just had vouchers for use on future holidays for £346 per person.
I was under the impression, rightly or wrongly, that the compensation would be a cash repayment. Got to check the amount is correct as well.
My son who is 17 received this amount to him personally even though we requested otherwise-are we within our rights to ask for the payment to be made to the "bill payer", my wife or myself, as we really do not want him on the loose with £300+?

smashee72

hi there
I am claiming for a flight delay of almost 4 hours on flight TCX 6027 Corfu to Newcastle on 17th October 2011. We were given no refreshments, and I was travelling with a 3 month old baby. We ran out of formula milk because of the delay and the crew were all as helpful as chocolate teapots, their attitudes were disgraceful actually and the experience has certainly put me off flying in the future . I wrote recorded delivery on 16th April with template letter, only just recieved a reply today apologising for the delay in replying and they say they are going to investigate. If anyone was on this flight I would like to hear how far they have got with this. Good luck everyone

bateel13

Centipede100 wrote: »

Find out from flightstats if any other flights from PMI to the UK which would have similar routings were subject to teh same or similar delays which might lend credence to teh industrial action excuse.

Thanks Centipede100. Would I need actual flight numbers to check this or is there another way?

bateel13

maghater wrote: »

There was an airport workers strike in Greece on 28/6 and 29/6/11. This had been publicised from 26/06/11, giving airlines adequate time to reorganise etc.

That's helpful thanks. I'll check out flightstats to see if I can find anything else out.

heather_p03

Today I received the template letter dated 13 May 2013 stating 'it's a private matter' along with 2 copies of the accompanying letter detailing the 'printer problems'.

Next stage unfortunately is now court action; off we go then

Sweetsue

Hi there,
I would be grateful for some advice, three of us travelled to Hurghada in March, we were delayed by almost five hours. I claimed compensation and heard nothing until today when I received a standard letter of apology with a voucher in my name as the lead passenger for £700. I wondered how they came to that figure and if it is correct? Also In the envelope with my letter was a letter to a Mr Barker rejecting his claim which I will forward on!
Many thanks
Sue

VOB72

We had a 7.5 hour delay which the TC airport staff told us was due to the incoming flight having suffered a blocked toilet. Initially they said it would be 3 hours so were sent packing into departures, where 30 minutes later they announced a further 4 hour delay! We had 10 euros each for refreshments for the whole period. I have claimed compensation under the EU ruling. TC have said no compensation as it was due to 'extraordinary circumstances' which were 'unforseen'.

I have responded in usual fashion using the suggested templates stating it is poor maintenance and is a common problem so can't be unforeseen. I asked them to confirm the reason for them claiming 'extraordinary circumstances'. I didn't hear anything so sent a claim to the Spanish CAA 6 weeks ago. TC have now responded "we are unable to detail the cause of the breakdown as this is a private matter to be addressed by Thomas Cook". Astonishing. Hence, they are still claiming 'extraordinary circumstances'.

I have 2 questions 1)is a delay to your flight cuased by a blocked toilet on the incoming flight an 'extraordinary circumstance' as Watchdog advised a few weeks ago that 'extraordinary circumstance' is only a defence to the subject flight; and 2) can they refuse to confirm the reason for the delay?

Grateful for any advice - new to this so apologies if I've missed a previous similar thread.