Flight delay and cancellation compensation, Thomas Cook ONLY

amat_endura

I finally got my cheque on Saturday:

Start of claim - 12 November 2012
Cheque paid into bank - 11 May 2013

but at least it is now done and dusted.

maghater

deani66 wrote: »

Still trying to find correct address to send claim to. Sent originally beginning last month but heard nothing, may have had wrong address. Can anyone tell me the address the claims should go to?

I sent mine to
COMPANY SECRETARY
THOMAS COOK TOUR OPERATIONS LTD
THOMAS COOK HOUSE
CONNINGSBY RD
PETERBOROUGH PE3 8SB

Gorbar

I have heard from the 3rd party representing us that it is going to mediation. What does that mean?

111KAB

Gorbar wrote: »

I have heard from the 3rd party representing us that it is going to mediation. What does that mean?

Telephone mediation normally where the mediator expects both sides to 'give a bit'. Tends not to be of any value in respect of small claim for delay as both parties believe they are in the right and there isn't much 'give' in the amount of the claim.

BevH_2

After seeing the money show regarding claiming for compensation I decided to send a letter in asking for compensation re a 7 hour flight delay in Aug last year with no information what so ever give. Did not hear anything so nearly 6 weeks later went on their forum and have pestured them constantly every day for information.

Had a phone call yesterday to say that our claim was successful and that we have been awarded £1600 compensation and they will be sending us a voucher which I will be sending straight back and asking for a cheque....

Hope that this gives everyone trying a little more hope, just keep on their case its the best way.

maghater

jacksback wrote: »

Well no I wouldn't but they clearly would and are, as they know more about the law. They obviously knew their defence of " we can neither confirm nor deny" was acceptable to the court. On checking my papers this was sent on the same day they did the letter to me stating the delays were of a technical nature, which were extraordinary.

I don't know if things are different in your part of the world on my N157, in the notes it says "if you cannot or choose not to attend the hearing, write and tell the court at least 7 days before the date of the hearing.The DJ will hear the case in your absence, but will take account of your statement of case and any other documents you have filed. If you are confident of your facts, write to the court saying the thought of appearing in court is too daunting for you, and you are prepared to stand behind your submitted documents

jacksback

maghater wrote: »

I don't the notes it says "if you cannot or choose not to attend the hearing, write and tell the court at least 7 days before the date of the hearing.The DJ will hear the case in your absence, but will take account of your statement of case and any other documents you have filed. If you are confident of your facts, write to the court saying the thought of appearing in court is too daunting for you, and you are prepared to stand behind your submitted documents

Hi Thanks for your reply,, I don't mind going to court my problem is that I don't know what their defence is and probably won't find out until I receive their papers at which time my papers will have already been done. I have telephoned the court and told them this and they said wait for the papers and keep the envelope with the date on to show when they were delivered.

robrymond

8904jo wrote: »

Can anyone give me any info on NWNF Companies. I get the principal that they don't charge a fee unless they win but what sort of upfront Court costs etc should I expect to pay. Can anyone recommend a company? (I'm N Ireland based if that makes any difference). I do know I could and should take it to court myself but really don't have the time or confidence to do it!!

Same question really...can anyone recommend a legit company that does this?

Jayne3158

Thanks, I will take the CAA route and see what happens as I have 2 years left to claim!

Superhorn

jacksback wrote: »

Hi Thanks for your reply,, I don't mind going to court my problem is that I don't know what their defence is and probably won't find out until I receive their papers at which time my papers will have already been done. I have telephoned the court and told them this and they said wait for the papers and keep the envelope with the date on to show when they were delivered.

You maybe able to submit further information to the court before your hearing especially as TC have not afforded you the chance to know exactly why you are taking them to court. This could be in the form of a skelton argument sent to the court & and of course TC. They will be producing one.

In our hearing I was able to bring to the attention of the judge a timeline of the delay of which was not originally submitted in my bundle.

In my view county court are not that strict (could depend on the judge). TC submitted their bundle much later than the deadline and when I queried at an initial hearing the Judge 'so what'.