Flight delay and cancellation compensation, Thomas Cook ONLY

Alan_Bowen

Not sure Watchdog is going to be the answer to anyone's prayers, all the cases they show were, at least last week, unresolved and the airlines were sticking to their defence of extraordinary circumstances. What it will show is just how difficult it is to win, the airlines are terrified at the cost, having never expected the Court to backdate claims, in England at least, by 6 years, a single Airbus 320 on a short haul flight at 250 e per passenger is 45,000 e and a long haul flight at 600e per passenger could be over 200,000e. Ultimately we will all pay with higher fares because the charter carriers, and they appear to be the ones in the firing line, simply don't make the profits necessary to pay these claims on a long term basis.

111KAB

Do not expect Watchdog to answer anyone's prayers - I merely pointed out the programme was on as there appears to be posters who are wavering regarding legitimate claims. The law states that any claims can be actioned within 6 years - this has nothing to do with airlines or indeed Sturgeon etc. Monarch are one of the main airlines in the 'firing line' and the majority of their flights are scheduled. Their last year accounts blatantly state they have made no provision for claims. Ryanair currently charge an extra 2.50€ on most of their flight to cover their claim provision and by all accounts (typical of Ryanair) they are making a profit out of this as their payouts are nowhere near this 2.50€ threshold per pax. Most people (or at least 80 million of them) are prepared to pay this bit extra to protect against a 3 hour plus delay and, say in the case of Monarch, if they are not prepared to insure against or make provision for delays than I'm afraid that is their problem but it should not be mine.

Dingle12

I've emailed the legal team at Thomas cook but heard nothing back has anyone else.?

wendyjaycee

badbobby wrote: »

Unless you are sending a legal letter, which has to go to the company's registered office.

Which address do i use for MCOL?

111KAB

wendyjaycee wrote: »

Which address do i use for MCOL?

MCOL is Money Claim On Line ie you submit your claim on line which actually 'ends up' at Northampton County Court. Once your claim is acknowledged it is usually transferred to your local Court.

wendyjaycee

111KAB wrote: »

MCOL is Money Claim On Line ie you submit your claim on line which actually 'ends up' at Northampton County Court. Once your claim is acknowledged it is usually transferred to your local Court.

Sorry, i meant which TC address do i put on my claim via MCOL, the Bradford one or Falkirk?

sging1

Alan_Bowen wrote: »

Not sure Watchdog is going to be the answer to anyone's prayers, all the cases they show were, at least last week, unresolved and the airlines were sticking to their defence of extraordinary circumstances. What it will show is just how difficult it is to win, the airlines are terrified at the cost, having never expected the Court to backdate claims, in England at least, by 6 years, a single Airbus 320 on a short haul flight at 250 e per passenger is 45,000 e and a long haul flight at 600e per passenger could be over 200,000e. Ultimately we will all pay with higher fares because the charter carriers, and they appear to be the ones in the firing line, simply don't make the profits necessary to pay these claims on a long term basis.

The way i see it is this will make peoples holidays more enjoyable and reliable but more importantly it will make the planes safer to travel on which will be worth the extra pound or two.:A

suz1

Thanks Martin. We have received £1506 from Thomas Cook for 3 flights delayed from Glasgow to Sandford in 2010. Settled within a week & exceptional customer service from Thomas Cook. We are now planning our next trip.:)

111KAB

wendyjaycee wrote: »

Sorry, i meant which TC address do i put on my claim via MCOL, the Bradford one or Falkirk?

The registered company name, company number and registered office address are as follows:
Thomas Cook Retail Ltd
The Thomas Cook Business Park
Coningsby Road
Peterborough
PE3 8SB
Company Registration Number : 00102630 England ABTA Registration Number : J9375

Dingle12

suz1 wrote: »

Thanks Martin. We have received £1506 from Thomas Cook for 3 flights delayed from Glasgow to Sandford in 2010. Settled within a week & exceptional customer service from Thomas Cook. We are now planning our next trip.:)

Wow you have had better look then most of us, we'll done how long we're your delays for?