Flight delay and cancellation compensation, Thomas Cook ONLY

maghater

noseasonticket wrote: »

Received two of these in the space of three minutes !

Only sent the NBA four days ago.

Thank you for contacting us again regarding your recent holiday, I write further to your most recent correspondence and I am sorry that you remain unhappy with the response you have received so far from our Customer Relations Team.

Unfortunately we are not able to provide you with the answers to the questions raised in your correspondence detailing the cause of the breakdown as this is a private matter to be addressed by Thomas Cook

The cause of the breakdown could not have been foreseen prior to your aircraft departing and for that reason, we class this flight delay as an ‘extraordinary circumstance’ and no compensation would be applicable.

We, as Thomas Cook, stand by our decision and should you wish to pursue this matter further, I would therefore suggest that this is done through the Civil Aviation Authority by logging on to their website

I thank you once again for taking the time to contact Customer Relations and whilst I appreciate your disappointment at present, I hope that Thomas Cook may be of assistance to you in the future.

Kind Regards,

Alaina Lemetti

Should i now go straight to MCOL ?

Is the CAA a waste of time ?

Many thanks once again

Wait until the time period you gave them in your NBA, just in case they have a change of heart. Then file your MCOL. Bt all means contact the CAA, but in addition to filing MCOL. The CAA will take months to respond, and any findings are not legally binding on TC, however if they find in your favour, and the case goes to court, it is always a good bit of evidence to pull out of your hat.

billyboy69

Hi all just to let you know DO NOT send any claims to Peterborough office as they send them to falkirk and it takes them nearly a month to receive. I have just been informed this in a phone call i made to falkirk just a few minuets ago so my claim is now delayed a further 28 days yuk

badbobby

Hi all just to let you know DO NOT send any claims to Peterborough office as they send them to falkirk and it takes them nearly a month to receive. I have just been informed this in a phone call i made to falkirk just a few minuets ago so my claim is now delayed a further 28 days yuk

Unless you are sending a legal letter, which has to go to the company's registered office.

noseasonticket

maghater wrote: »

Wait until the time period you gave them in your NBA, just in case they have a change of heart. Then file your MCOL. Bt all means contact the CAA, but in addition to filing MCOL. The CAA will take months to respond, and any findings are not legally binding on TC, however if they find in your favour, and the case goes to court, it is always a good bit of evidence to pull out of your hat.

Just remembered !When we arrived at the airport we were handed a letter saying a six hour delay!

Yet they say " The cause of the breakdown could not have been foreseen prior to your aircraft departing" mm any thoughts ?

Dale.gib

Adammmmm wrote: »

Hello there,
I'm looking for a little advice too if at all possible?

We we're part of the Thomas Cook flight from Cancun Mexico which was forced to make an emergency landing in Bermuda due to a suspected fire related to the in-flight entertainment system:


Thomas Cook did provide us with overnight accommodation and vouchers for food etc while the necessary checks/fixes were taking place however we were wondering whether we may still be eligible for compensation?

The original scheduled arrival time in Manchester was - 1st May @ 07:10.
However we finally arrived in Manchester - 2nd May @ 03:20.

There were multiple other inconveniences too, such as no reps being available to give us any information (due to Thomas Cook not offering a service to Bermuda as standard). A note was slid under the hotel room door at 2am notifying us of the 9am checkout/transfer time for the following morning (which was subsequently delayed for another two hours), by which time many people would have already been asleep.

We also missed our connecting train and therefore had to purchase new tickets, but I believe this would need to be reimbursed via the travel insurance provider?

Any guidance/assistance would be hugely appreciated I'm knackered but trying to stay awake to adjust to UK time, so it is all a bit much to take in at the moment hehe.:rotfl:

Hi did you manage to get any info I was on this flight but can't find anything I've emailed them and they say no one is insured against this

maghater

noseasonticket wrote: »

Just remembered !When we arrived at the airport we were handed a letter saying a six hour delay!

Yet they say " The cause of the breakdown could not have been foreseen prior to your aircraft departing" mm any thoughts ?

If you read the Sturgeon judgement final paragraph (3), you will see that technical issues are not normally regarded as ecs

maghater

gabbyanny wrote: »

Hi, I sent off letters for 2 claims I have on 2nd April, 2013. I called Thomas Cook last week and was told they have a backlog and to wait a couple of more weeks. How long on average are people having to wait for the first response?

My 2 claims are -

TCX754L on 9th August, 2010 from Sharm El Sheik airport to Manchester airport; and
TCX2995 on 13th August, 2012 from Antalya airport to Manchester airport .

Has anybody else claimed for these delays.

thanks

Its not your fault that Thomas Cook is not very good at running an airline, according to www.flightontime.info last summer they had more than 3% of their flights delayed by more than 3 hours, that is twenty times the industry average (see Sturgeon appeal judgement), it is up to them to provide adequate staffing levels, if you have waited more than a month, send out a NBA for each delay

glavin4

hi
I was delayed on 5 1/2 hours on a flight with TC.Sent off the template letter and received a reply 14 days later saying prove you was on the flight.Luckily for me even though it was a TC holiday I booked it at a Thomson and they were only too happy to give me my booking ref!(I had no Boarding passes etc).Sent 3 emails and one recorded letter within the next week and never got a reply, however....
Tonight I phoned Falkirk and was told the reply was received on the 16th of March and was in a long queue and to be patient as there is a backlog.I mentioned that I should have had at least a second acknowledgement, and the young chap agreed.
Question is..Do I give them any more time to respond or go the LBA route?.The guy I spoke to said hed checked my flight and no one else had claimed so was unable to give me any timescale on when my case would get looked at..is this correct?.
The flight was to Alicante on 21st August 2010, anyone else on that flight?
Many thanks

snoozysuzy_2

This flight was delayed for 26 hours with Thomas Cook ...Has anyone else heard of or had any success with claims.? thanks .....

111KAB

snoozysuzy wrote: »

This flight was delayed for 26 hours with Thomas Cook ...Has anyone else heard of or had any success with claims.? thanks .....

Think you may have to 'go it alone' but might be worth watching

http://www.bbc.co.uk/programmes/b01sd2hr

tonight for some 'inspiration'.