Flight delay and cancellation compensation, Thomas Cook ONLY

Davidvgoliath

hippychicky wrote: »

Just flicking through next weeks Radio Times and I see Anne Robinson is scheduled to highlight the various excuses airlines are using to get out of paying compensation. May be an interesting watch- Wednesday 8th May 8pm BBC1.

Just watched this weeks Watchdog and the trailer at the end for next weeks show specifically mentioned Thomas Cook as being particularly poor at paying out under EU 261 regulations. Should be an interesting programme and good publicity for our 'cause'. Maybe just maybe it might embarrass Thomas Crooks into paying the compensation customers are legally and rightly entitled too where fare paying customers have been let down by their appalling service!

madlilly

hi had a lovely two weeks in Mexico was meant to fly home on 27th April and flights got cancelled and delayed twice until 28th April afternoon and did not arrive home until Monday morning??

so much stress problems and unhelpful information with Thomas Cook

can I claim was 25 hour delay in total???xxx

sparky123456_2

after requesting an explanation from TC of why out flight from Manchester to Fuerteventura was delayed for over 18 hours, they have now responded that the mechanical failure which they account as Exceptional circs is a private matter and cannot explain what was the cause of the mechanical failure. They have now concluded that I should go through the CAA. Should I now take the court route as this is the 2nd response from TC .

Vauban

sparky123456 wrote: »

after requesting an explanation from TC of why out flight from Manchester to Fuerteventura was delayed for over 18 hours, they have now responded that the mechanical failure which they account as Exceptional circs is a private matter and cannot explain what was the cause of the mechanical failure. They have now concluded that I should go through the CAA. Should I now take the court route as this is the 2nd response from TC .

Yes. Mechanical failure is not an extraordinary circumstance - unless it was sabotage? Thought not. Proceed to court!

maghater

madlilly wrote: »

hi had a lovely two weeks in Mexico was meant to fly home on 27th April and flights got cancelled and delayed twice until 28th April afternoon and did not arrive home until Monday morning??

so much stress problems and unhelpful information with Thomas Cook

can I claim was 25 hour delay in total???xxx

you certainly can claim, TC will probably claim extraordinary circumstances. Have they told you the reason for the delay? I would start off by writing to them and saying that you, and whoever else was in you party, were on flight xxxx, which was delayed for 25 hours, and that you are claiming 600 Euros each compensation as per your entitlement under EU 261/2004. They will write back and probably put the cause down to extraordinary circumstances. That is when the fun starts, keep the forum updated, and you will receive plenty of helpful advice. Best of luck

badbobby

Rightyho, my court date approaches and I am about to send off my bundle. In light of the upcoming Watchdog, their previous "form" and the strength of my case, I should imagine they'll settle before or at the hearing.

But if not, then I'm looking forward to actually see what happens if it goes to the hearing.

Vauban

badbobby wrote: »

Rightyho, my court date approaches and I am about to send off my bundle. In light of the upcoming Watchdog, their previous "form" and the strength of my case, I should imagine they'll settle before or at the hearing.

But if not, then I'm looking forward to actually see what happens if it goes to the hearing.

Good luck Badbobby! Lots of people here rooting for yer.

LisaLou1982

Hi all

Can someone help?
Ive complained twice now via email and letter to Thomas cook who have not responded. I have sent a letter to the CAA and they have responded saying that they think i have a claim.

But what now? Do the CAA sort it out or do i have to write to someone else?

TIA x

grazzzz

I had a horrid thought today im sure im ok but just want to check
My flight was delayed in May 09 i put in my complaint back in 09 whilst actually in the airport and then again on my return to the uk thomas cook rejected it ! I then in Nov 2012 once i found out about the ruling used the standard template and have had the normal run around and have filed for court action (awaiting the date ).
However i realise the 5 years is up this week !
However because i have lodged a complaint with TC already in Nov and they have used EC am i too late or with its the courts i have 6 years dont I ?

maz08

LisaLou1982 wrote: »

Hi all

Can someone help?
Ive complained twice now via email and letter to Thomas cook who have not responded. I have sent a letter to the CAA and they have responded saying that they think i have a claim.

But what now? Do the CAA sort it out or do i have to write to someone else?

TIA x

How long was it before you got a repsonse from CAA?
I wrote to them 01/03/2013 got an automated response and nothing since, I have sent all my relevant paper work and its been received !
Emailed them for a update and again no response!

Any info would be grateful although I am aware theres a 3-4 month delay just curious to know how long you waited..

Thanks