Flight delay and cancellation compensation, Thomas Cook ONLY

maghater

Thomas Cook have changed their story. More than 10 months after the delay, and nearly four months after filing mcol I am now being told a different cause for the delay. Originally told that it was due to failure to disconnect a fuel line. The CAA has a protocol on fuelling, which basically states that the airline must appoint a competent person to supervise the procedure from apron. Now they are saying it wast fuelling, it was failure to disconnect an air starting unit, which caused the damage, and thus the delay. OK still an agent operating under Thomas Crook, but are they allowed to change their mind just like that.

Mark2spark

maghater wrote: »

Thomas Cook have changed their story. More than 10 months after the delay, and nearly four months after filing mcol I am now being told a different cause for the delay. Originally told that it was due to failure to disconnect a fuel line. The CAA has a protocol on fuelling, which basically states that the airline must appoint a competent person to supervise the procedure from apron. Now they are saying it wast fuelling, it was failure to disconnect an air starting unit, which caused the damage, and thus the delay. OK still an agent operating under Thomas Crook, but are they allowed to change their mind just like that.

2 excuses, neither are EC's.
A right shambles. Show the judge how they can't make up their minds.

I take it you've researched 'Principle and Agent' Maghater?

maghater

Mark2spark wrote: »

2 excuses, neither are EC's.
A right shambles. Show the judge how they can't make up their minds.

I take it you've researched 'Principle and Agent' Maghater?

Three excuses actually, were originally told by the pilot that the delay was due to the plane being involved in a collision with a ground support vehicle. Yea, have researched agent and principal, got letter finding in my favour from AESA, got email from them, which are basically lies. I don't really think they would dare to go to court, but hey its Thomas Crook so who knows?

Lucile_park

Hi all

I have been reading this forum for a few months now, it has been a great help with my TC claim. I have hit a bit of a stumbling block and would appreciate any advice.

We have submitted our claim to TC and proof boarding, but basically TC have not replied. We submitted our letter at the start of February this year. We waited the 28 days then started to chase them.

We keep calling TC to get an update (at least 4 times now) but get the same story over and over.The latest call last week went as follows:

I spoke to a woman who was well stressed and was desperate to get me off the phone but I didn’t let her off the phone until I had the full info of where we are.

· Our complaint is still at the stage of waiting to hear back from the airline. They have a load of these they have been working through and ours has gone to the airline.

· They have no SLA with the airline in regards to turnaround time on these requests. She kept saying that this is not covered under the ABTA 28 day rule. We just have to wait.

· The reason it has taken so long however, is because they needed to check with Thompson (who we booked the package holiday through) that we actually were on the flight (for security reasons). We flew with TC though and have provided proof already. What rubbish. I feel they needed to know to see if they could get out off paying us by saying we weren’t on the flight.

· She kept saying that they will get back to us when they have heard.

So what is our next step from here? Thanks

steve1500

From experience

If you have given TC's a timescale stick to it.

Issued first letter beginnig of this month, second will already be at TC's

NBA already drafted & will go in two weeks

bristolbaron

Soo.. the latest with my saga.
I submitted an MCOL claim for outbound and incoming flights.
TC have accepted the return flight and will be sending a cheque. However, they've submitted a defense for the outbound, which I don't understand!
There are 14 points to their defense. I could rewrite it all, but it'll take forever. Some I understand and are easy to fight [no evidence of other members in party giving authority for me to act on their behalf etc]
Others leave me bewildered with legal jargon!
I'm now also faced with the choice of mediating, or going to court and not sure which is for the best.
I'm starting to think I should get someone to act on my behalf, but don't know if it would be more economical to get a solicitor to advise me how to write a response letter to their defense, or whether to bite the bullet with a no win no fee.
If anyone feels qualified to read the defense and offer responses, feel free to contact me.

steve1500

Say I'm happy to accept mediation, but offer up a reasonable timescale and stick to it

All they are trying to do is spin it out & hope you will go away.

Ryanair tried it on with me during the Volcanic Ash wanting VAT receipts - Told them not required to produce -cough up or I will see you in court and they did

LA_2013

Cheque received from TC for £358 in settlement of my claim for delayed flight from Paphos-Glasgow. They argued the distance/time for a while and in the end I decided it was better to take this than to refer to CAA and let it drag on and on..... so just wanted to thank everyone on this forum for their posts as the information has proved to be a great help! All it took was the initial email, a chase up post on their website, and another email or 2 - they took almost 2 months but in the end issued the cheque and I am one happy customer! Still didn't find out why my flight was delayed but don't actually care now! Cheers!

amat_endura

I'm still waiting for my cheque, having returned the voucher by recorded delivery and got a signature for it on the 25th March. I plan to ring them today to see if I can get a response but don't hold out much hope. Incidently the online complaints form is not off-line for maintenance as far as I can tell - how convenient!

hippychicky

Just flicking through next weeks Radio Times and I see Anne Robinson is scheduled to highlight the various excuses airlines are using to get out of paying compensation. May be an interesting watch- Wednesday 8th May 8pm BBC1.