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Flight delay and cancellation compensation, Thomas Cook ONLY

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  • amat_endura
    amat_endura Posts: 26 Forumite
    Part of the Furniture Combo Breaker
    I'm still waiting for my cheque, having returned the voucher by recorded delivery and got a signature for it on the 25th March. I plan to ring them today to see if I can get a response but don't hold out much hope. Incidently the online complaints form is not off-line for maintenance as far as I can tell - how convenient!

    Ok, I've just rang them (08448 798136) and had a pretty good chat with Scott there. Bradford has been shut down, they should have closed all their cases but they didn't and they've now all been transferred to Falkirk and are being worked through in order of date received. I'm supposed to be getting a call back with the status of my case, so let's see if I do or not.
  • Alan_Bowen
    Alan_Bowen Posts: 4,915 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    The programme highlights the so called 2 year rule, what are extraordinary circumstances, clearly not most technical problems, but unfortunately the best complaint, a delay of 7 hours because of a broken toilet light had to be dropped because the airline settled on the day of filming. Quite how much the BBC understands the issue will only become apparent next week!
  • MCSAVE
    MCSAVE Posts: 54 Forumite
    edited 1 May 2013 at 3:19PM
    The following contact details have proved useful to me over recent weeks:

    Tel: 01274 387942/3
    email: [EMAIL="claims@thomascook.com"]claims@thomascook.com[/EMAIL]
    Address:
    Flythomascook legal department
    Unit 4a
    Adwalton Moor Business Park
    Inmoor Road
    Birkenshaw
    Bradford
    BD11 2PS
    Fax: 01274 387835
    Opening hours 9-5.30 Mon-Fri

    Hope they're useful to others, they answer the phone very quickly, but you don't get an automated reply with the email address. The number goes directly into the legal deprtment dealing with the claims, not customer services
  • steve1500
    steve1500 Posts: 1,460 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I'm using the address in Peterborough, which is their "official address" if you go to the bottom of their home page
    http://www.thomascook.com/legal-notices/

    Our registered company name, company number and registered office address are as follows:
    Thomas Cook Retail Ltd
    The Thomas Cook Business Park
    Coningsby Road
    Peterborough
    PE3 8SB

    This will be where you address your MCOL
    Private Parking Tickets - Make sure you put your Subject Access Request in after 25th May 2018 - It's free & ask for everything, don't forget the DVLA :D
  • MCSAVE
    MCSAVE Posts: 54 Forumite
    steve1500 wrote: »
    I'm using the address in Peterborough, which is their "official address" if you go to the bottom of their home page
    http://www.thomascook.com/legal-notices/

    Our registered company name, company number and registered office address are as follows:
    Thomas Cook Retail Ltd
    The Thomas Cook Business Park
    Coningsby Road
    Peterborough
    PE3 8SB

    This will be where you address your MCOL

    That's correct MCOL's should go to the registered office, the ones I gave are to speak to the organ grinder, not the monkey.
  • amat_endura
    amat_endura Posts: 26 Forumite
    Part of the Furniture Combo Breaker
    MCSAVE wrote: »
    The following contact details have proved useful to me over recent weeks:

    Tel: 01274 387942/3
    email: [EMAIL="claims@thomascook.com"]claims@thomascook.com[/EMAIL]
    Address:
    Flythomascook legal department
    Unit 4a
    Adwalton Moor Business Park
    Inmoor Road
    Birkenshaw
    Bradford
    BD11 2PS
    Fax: 01274 387835
    Opening hours 9-5.30 Mon-Fri

    Hope they're useful to others, they answer the phone very quickly, but you don't get an automated reply with the email address. The number goes directly into the legal deprtment dealing with the claims, not customer services

    Colour me confused. Was I lied to when told that the Bradford office has been closed then?
  • MrsW86
    MrsW86 Posts: 22 Forumite
    Alan_Bowen wrote: »
    The programme highlights the so called 2 year rule, what are extraordinary circumstances, clearly not most technical problems, but unfortunately the best complaint, a delay of 7 hours because of a broken toilet light had to be dropped because the airline settled on the day of filming. Quite how much the BBC understands the issue will only become apparent next week!

    What is the two year rule you are referring to?

    Thanks
  • Issue a NBA giving the airline 14 days to settle in full and once that period has expired issue a legal claim.

    Hi All i'm ready to send my NBA,can i send it by email to relations.customer@thomascook.com or do i need to send it snail mail to the Peterborough address.

    All help kindly accepted.:)
  • alberto2012
    alberto2012 Posts: 108 Forumite
    Hi,

    Im very sorry if this is an obvious question..

    Ive sent my 2nd letter recorded delivery to T.cook.
    (the Notice before Action)

    Its went over the 14 day response time...

    I have started filling in the small claims court form (scotland)

    Q - what is the correct correspondence address I should put for T.cook?

    Is it the Godwin st, Bradford... Or the one in Peterborough??

    thanks
  • alberto2012
    alberto2012 Posts: 108 Forumite
    Hi All i'm ready to send my NBA,can i send it by email to [EMAIL="relations.customer@thomascook.com"]relations.customer@thomascook.com[/EMAIL] or do i need to send it snail mail to the Peterborough address.

    All help kindly accepted.:)


    Scary...

    You just beat me to the same qustion by a few minutes ha.

    (ive sent a previous email to the address above... no response..)
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