Flight delay and cancellation compensation, Thomas Cook ONLY

LisaLou1982

maz08 wrote: »

How long was it before you got a repsonse from CAA?
I wrote to them 01/03/2013 got an automated response and nothing since, I have sent all my relevant paper work and its been received !
Emailed them for a update and again no response!

Any info would be grateful although I am aware theres a 3-4 month delay just curious to know how long you waited..

Thanks

Hi Maz

I got this email response this week:

Thank you for your complaint received on 30 April 2013.

Dear xxxxx

From your online submission, it appears to us that your complaint may fall within the scope of Regulation EC261/2004.
If you have not already done so, you should write to your airline in the first instance, so that they have an opportunity to respond.
If you would like further advice or assistance with your claim, you would need to contact the National Enforcement Body (NEB) in the country where the incident occurred, sending all supporting correspondence. The NEB will then take any appropriate action in line with their responsibility under the Regulation.
Every Member State of the European Union (EU), European Economic Area (EEA) and Switzerland is required to have a body to receive complaints that fall under the Regulation. For the individual NEB contact details please click here.
Further passenger information and advice can be found on the CAA website please click here.
Yours sincerely,

Gaspar Cesar
020 7453 6888

Im not sure if theres anything else i should expect from them?? I only sent the letter 2 weeks ago so was pleased to get a response so quickly

maz08

LisaLou1982 wrote: »

Hi Maz

I got this email response this week:

Thank you for your complaint received on 30 April 2013.

Dear xxxxx

From your online submission, it appears to us that your complaint may fall within the scope of Regulation EC261/2004.
If you have not already done so, you should write to your airline in the first instance, so that they have an opportunity to respond.
If you would like further advice or assistance with your claim, you would need to contact the National Enforcement Body (NEB) in the country where the incident occurred, sending all supporting correspondence. The NEB will then take any appropriate action in line with their responsibility under the Regulation.
Every Member State of the European Union (EU), European Economic Area (EEA) and Switzerland is required to have a body to receive complaints that fall under the Regulation. For the individual NEB contact details please click here.
Further passenger information and advice can be found on the CAA website please click here.
Yours sincerely,

Gaspar Cesar
020 7453 6888

Im not sure if theres anything else i should expect from them?? I only sent the letter 2 weeks ago so was pleased to get a response so quickly

Thanks Lisa I will give them a ring today as its over 2 months for me and nothing. Good to see some responses!

cheers

Maz

LisaLou1982

Vauban wrote: »

Can you please post what the CAA said? I think folk would find it useful to see.

Yes posted above

amat_endura

amat_endura wrote: »

I rang the legal office in Bradford on 01274 387942, got straight through but had it confirmed that the cases had been moved up to Falkirk. She did say however that the issue of a cheque should not take more than a few days. Will be ringing Falkirk again today...

Just spoken to Stacey at Falkirk again and a reasonably promising call. She has confirmed that the voucher was received back and is arranging the cheque today. It apparently takes up to 5 days to raise and up to another 10 days to send out, but at least this is progress of sorts. I reckon I'll ring back after 5 days to make sure it's been raised.

Number used: 08448 798136. Time on hold - 10 minutes!

LisaLou1982

Right so the MCOL has been filled in and paid for!

I wonder if TC will bother to reply to me this time?!
Fingers crossed for some money coming my way soon?!

sging1

LisaLou1982 wrote: »

Hi Maz

I got this email response this week:

Thank you for your complaint received on 30 April 2013.

Dear xxxxx

From your online submission, it appears to us that your complaint may fall within the scope of Regulation EC261/2004.
If you have not already done so, you should write to your airline in the first instance, so that they have an opportunity to respond.
If you would like further advice or assistance with your claim, you would need to contact the National Enforcement Body (NEB) in the country where the incident occurred, sending all supporting correspondence. The NEB will then take any appropriate action in line with their responsibility under the Regulation.
Every Member State of the European Union (EU), European Economic Area (EEA) and Switzerland is required to have a body to receive complaints that fall under the Regulation. For the individual NEB contact details please click here.
Further passenger information and advice can be found on the CAA website please click here.
Yours sincerely,

Gaspar Cesar
020 7453 6888

Im not sure if theres anything else i should expect from them?? I only sent the letter 2 weeks ago so was pleased to get a response so quickly

Thanks for posting and confirming timescales. I wrote to them on the 3rd February and got a confirmation they received it. I have since emailed them twice for their response, the last time yesterday, as my case has now been referred to the courts Fast Track system so this CAA report would hopefully be helpful.

I cant believe you had such a quick reply.

LisaLou1982

Yes i was really pleased - i was a little surprised that i didnt get anything by post but email is just as good i suppose and certainly quicker!

Ive submitted via MCOL today so hopefully that will come through quickly

I hope you get sorted quickly too sging1! x

lee111s

Email confirming my check has been authorised and that it will arrive in the post.

martin1372

Phoned Falkirk office today- have reveived following email reply:


RE: TCX417L – AYTGLA – 14.07.08 – 12 HOURS 21 MINS CASE REF


Thank you for contacting Thomas Cook Customer Relations.

Please find below your Fly Thomas Cook confirmation with reference F, I have also attached a copy of the letter that was sent to you on 3rd April 2013.

Unfortunately we are not able to provide you with the answers to the questions raised on our call today detailing the cause of the breakdown as this is a private matter to be addressed by Thomas Cook.

The cause of the breakdown could not have been foreseen prior to your aircraft departing and for that reason, we class this flight delay as an ‘extraordinary circumstance’ and no compensation would be applicable.

We, as Thomas Cook, stand by our decision, and should you wish to take this matter further I would have to advise you to contact the CAA.

I thank you once again for taking the time to contact Customer Relations and whilst I appreciate your disappointment at present, I hope that Thomas Cook may be of assistance to you in the future.

Is there any point of contacting the CAA. If I take it to a small claims court in Scotland could Thomas Cook use the CAA as a get out?

Ich_2

could Thomas Cook use the CAA as a get out

If they can show the CAA agrees with them, yes.
If they can show you were too impatient to try all avenues before going to court - possibly