Monarch delays & Compensations. Listed flights denied in O.P.

TheOneEsty

Hello
I've tried searching but couldn't find anything so hope some regulars on this thread might be able to help. Has anyone been successful in claiming for the Skiathos to Manchester flight MON7027 on July 26th/27th 2013? It was supposed to arrive at 19:25 on Friday and arrived at 23:45 on Saturday - over 28 hour delay. I was on that flight with my husband and teenage sons.
Thanks for any info.

Justice13075

EuClaim say you are due €400 per passenger. Put your details into Bottonline flight checker as well. Then google and download then read "Vaubans Guide" Then send a Notice before action. All explained in the guide. Strangely just because someone may have been paid out it doesn't mean you will have it easy claiming. Follow the above advice and you should be OK as long as the delay wasn't due to extraordinary circumstances.

Good Luck.

WPC123

TheOneEsty wrote: »

Has anyone been successful in claiming for the Skiathos to Manchester flight MON7027 on July 26th/27th 2013?

As Justice says the fact that someone on your same flight has claimed (and possibly 'won') has no bearing on your claim however there is an updated list of successful claims -v- Monarch on this page ~ https://www.facebook.com/MonarchComplaints

TheOneEsty

The problem was a leak in the landing gear caused when the previous flight landed at Skiathos (still not extraordinary cos it was a plane doing plane things, but they might try that. argument.) However, they sent a wrong part which caused a big delay and kept telling us it was fixed so we went through passport control three times only to find it wasn't fixed and kept getting bussed back and forth from the airport into town. They put us up in a hotel but we got there very late and reps rushed us out after breakfast to get back to airport even though we didn't take off until around 9pm. Skiathos is a nice place and to be fair we were all very British about it at the time but it caused loads of problems, not least a few being stuck at Manchester at midnight on Sunday cos everyone had arranged their lifts for 7pm Saturday. People with babies ran out of food and nappies, we had to ditch and re-buy water every time went through passport control, had no sun lotion or mosquito repellent as it was packed in suitcases, people were running out of clean clothes and money. I imagine some had excess parking fees to pay at Manchester as well and some probably missed work.
Anyway, forms going in today. Will have a proper read of Vauban's guide and keep you updated.

111KAB

Excess parking fees may be paid by insurance but often excess greater than claim. Other losses you mention are consequential other than perhaps your payment for non alcoholic refreshments (water) but doubt you have retained any receipts.


Landing gear loss of hydraulics is quite common with Airbus and therefore definitely not extraordinary and it is quite common for Monarch engineers to request the wrong part and indeed I wonder if this is just not an excuse in the hope that passengers have some sympathy with the problem and decide not to therefore claim.


Typical/standard claim which Monarch should sort to your satisfaction within their 28 day period. Ensure you use their standard claim forms and comply with same.

TheOneEsty

Just to let people know that after starting a case through Resolver last week, Monarch asked us to complete claim forms with a copy of our booking confirmation, which we did and posted a few days ago. My husband, two sons (aged 16 and 18 at time of flight) and I have all received emails over the weekend awarding each of us the compensation of 400 Euro (£341.59) Very pleased as the 28+ hour delay was a pain at the time and Monarch have paid without a fuss.

mustdash

Hi - If this in the wrong sub-forum, mods please feel free to move it. I'm hoping some more knowledgeable can assist with this query. It's a long one, so please bare with me. Also, as this is so farcical, if there are any sitcom writers who want a screen play to use - feel free, although Brad Pit can play me!

Also - my thoughts are with the crew members involved and I do genuinely hope they make a swift recovery.

I have recently returned to the UK after a 33 hour delay in flying from Faro in Portugal back to Birmingham. 25 of those 33 hours were spent in the Airport - the other 8 hours were spent in a hotel. We were supposed to fly at 1735hrs on Saturday 27th Sept, arriving in the UK at 2030hrs - we actually took off at about 2300hrs on Sunday 28th, arriving at 0215hrs Monday 29th.

We arrived at Faro airport at 3pm on Sasturday in order to check in, to be told that the flight was delayed by 3hrs as it hadn't left Birmingham yet (due to the baggage handling chaos). We were given a 6 Euro voucher for refreshments at check in. The flight time got pushed back to 2130hrs and then 2230hrs. At 2230hrs we were placed on the bus out to the plane that had finally arrived. 90% of the passengers managed to board the plane, but approximately 20 of us (including a family with a 1 year old child) were made to wait on the tarmac for approximately 90 minutes as the crew had found a fault on the plane. At just gone midnight, the rest of the passengers were unloaded from the plane and we were all placed back on the bus to the terminal while they tried to fix the fault. While we were in the terminal there were no reps from Monarch - only ground crew who were being given very little information as to what was happening. At 2am we were finally told that the flight had been cancelled as the fault couldn't be fixed and that we would be put up in a hotel for the night. 200 or so very tired passengers traipsed through the (now closed) airport behind some unhappy ground staff to collect our bags, before heading out to the coaches. Unfortunately they had laid on 3 coaches, each seating 53 people, for a total of 200 passengers. Those of us lucky enough to get on one of the coaches were driven about 30 minutes down the road to the hotel, where we all disembarked and collected our bags. As we were doing this, the hotel manager came out and told us we couldn't stay there as they were fully booked! We loaded the bags bck on to the coaches, re-boarded and drove a further 20 minutes down the road to the correct hotel, where we repeated the unloading process. Of course while this is happening, the remaining passengers were left sitting in the car park outside the now closed airport waiting for the coaches to return. Checking in to the hotel we finally saw the elusive Monarch reps, and were given instructions stating that we would be picked up from the hotel at 1.30pm that afternoon. I finally got in to bed at about 4.45am Sunday morning.
We awoke at about 8.30am in order to have a shower, sort our stuff out and to and make sure we were able to have breakfast (as they stopped serving at 10.30). After breakfast (this was about 10.45) I went to ask reception a quick question, and was informed that the pick up details had changed and we were now being picked up at midday in order to be transferred to another hotel for lunch. Unfortunately Monarch or the hotel staff hadn't informed the rest of the passengers and seemed to be not massively bothered about doing so, so fearing that some people may have skipped breakfast in order to catch up on some sleep (thinking they had until 1.30), and that they may miss this new pick up time, two of us took it upon ourselves to try and locate as many passengers as possible to advise them of the new details.
We were picked up at 12pm as promised (everyone made it!) and transferred to the other hotel (ironically, the first one we'd been taken to earlier that morning), where we were given lunch. At 1.30pm we were picked up again and transported back to the airport to check in (again), for a 4pm flight. We all wandered through to the same departure gate we'd had the night before and waited. Boarding time came and went, and at 3.55pm (while all still at the gate) it transpired that while the aircraft was supposedly fixed, all the passengers and their luggage were there, the crew seemed to have gone AWOL. No pilot = no flight (so they told me, although I've flown a plane on Grand Theft Auto - it's not that hard!). At 6pm we were told that the reason for the crew's no show was, understandably, that they'd been in a car accident on their way to the airport, with one of them being taken to hospital. Again, there were no Monarch reps around, and the ground crew were again, left to feed us tiny snippets of info. We were given another 6 Euro voucher for food and drink. Meanwhile, children had run out of nappies and milk, people with medical conditons needed access to medication etc. The response from the ground crew when asked about nappies was "we are not a shop!". Our departure time was pushed back again, and again, and again. At about 9pm, we were told via the Monarch social media person (who I guess stayed at work to at least try and help us) that Monarch had chartered the standby crew from Thomas Cook to fly an empty TC plane from Manchester to Faro to collect us and take us back to Birmingham. We finally took off at about 11pm, arriving back at 2.30am this morning.

Before I get to my main query - some other bits of info:

The cheapest sandwich at Faro airport is 5.80 Euros.
There is no shop to buy nappies etc.
Some of the hotel rooms weren't made up at all (missing sheets / covers / pillows, no towels or loo roll) and hotel staff refused to rectify it. I know - we should've been grateful thatwe got anything at all
TC were contacting their staff at 4pm to get their plane sorted and aup in the air for us
I understand that aircrews have to be onboard the plane at least 2 hours before the flight to do their pre-flight checks. If this is the case then this means that Monarch knew before we'd left the hotel that we wouldn't be flying when we were supposed to due to the car accident.

So - my queries -

1. Due to two seperate flights being delayed, is there scope for EU compensation for both flights, or do they count as one?

2. At no point were we offered a refund or any form of re-routing - should we have been, or would that not be the case due to the circumstances?

3. What are the thoughts on the liklihood of Monarch coughing up for other out of pocket expenses - several of us have lost a days work due to this, we have paid out for extortionate airport prices, extra days kennelling for animals, extra days car parking, missed connections, missed hotel stays etc?

4. As mentioned above, some families were left with childrenwith no nappies etc, or no medication - what are the chances of some form of 'stress and inconvenience' payment from Monarch?


I know the answers to these questions may be "how long is a piece of string", or "ask them and see", but I was hoping that some with either prior experience of Monarch or some legal background etc may be able to shed some light.

Thanks

TL:DR - Monarch cocked up.

111KAB

Short answer - one claim - you are entitled to €400 each plus maybe a little more if you have receipts for food and non alcoholic drink.


Read Vauban's Guide.


Your post should be on Monarch thread where you will read many a similar story.


ps. Don't believe everything Monarch tell you.

Vauban

Sounds horrific - but I saw quite a lot of folk from your flight posting on the Monarch FB page: utter chaos and incompetence (which is not atypical for Monarch, in my opinion).

Short answers to your questions are:

1. No - just one flight claim.
2. Arguable - Monarch argued in court with me that they always looked to put people on other flights when serious delays are expected. I consider this to be an untruth. But regardless, it makes little difference if you are entitled to the 261/04 compensation (as you are in this case).
3. No - these are consequential losses not covered by the Regulation: try your travel insurance.
4. Slim to none - if you get what you are due by law without a struggle (400 euro each) that'll be a good result.

legal_magpie

I would pursue Monarch for a lot more than the delay claim. In my own case against Thomson we suffered choose at the hotel and got £500 extra and your experience is worse than mine was. You will almost certainly have to sue them, though