Monarch delays & Compensations. Listed flights denied in O.P.

skintbuttrying

I have read Vauban and it does not cover my query. Neither does Martins' articles on the subject, so am in desperate need of guidance.


Flight from Dalaman (Turkey) 2.7.16 scheduled departure 13.40/arrival approx. 16.00 in Manchester. Aircraft went technical but was fixed only to find crew out of hours. Given options by Monarch:
1. Stay overnight and arrive Manchester some 24 hours late on 3.7.16
2. Accept transfer to Monarch flight to Birmingham and bus to Manchester, arriving Manchester approx. 3.00am 3.7.16, some 11 hours later than scheduled arrival of original flight.


Chose 2nd option but application to Monarch for compensation denied claiming they provided transfer free of charge out of goodness of their heart and that under normal circumstances we would have had to offload ourselves off the flight and receive a refund and book alternative arrangements. They said that because of the restrictive nature of prices in doing this they offered this alternative foc.


If we had taken option 1 it has been confirmed that we would be entitled to compensation under 261/2004.


Is this a smokescreen or do they have a point?


Your advice would be greatly appreciated.

Justice13075

I have answered on the other post.

richardw

skintbuttrying wrote: »

.....application to Monarch for compensation denied claiming they provided transfer free of charge out of goodness of their heart and that under normal circumstances we would have had to offload ourselves off the flight and receive a refund and book alternative arrangements. They said that because of the restrictive nature of prices in doing this they offered this alternative foc....

1 Monarch don't have a heart, they are a hard nosed business. Look at what they did to Kim Brittain and Martin Longden.

2 It's not your problem that they can't operate an adequate crew standby system.

3 "...would have had to offload yourselves and .... " is absolute twaddle. You were delayed by more than 3hours getting to Manchester and compensation is due.

debbilou

We were also in the middle of this absolute chaos and opted for the Birmingham alternative flight,we were told by someone on the flight that the " technical fault " was due to a cracked windscreen caused by a bird, Ive no doubt that Monarch will wriggle out and will say that because this is " extraordinary circumstances " then compensation will not be due. Never mind the fact we had no water for hours in an overheated airport with no rep from Monarch whatsoever to be seen, getting us home 13 hours later and had to lose a days pay as I should have been in work the next day
I have still completed the EU forms anyway.
I would be interested to know how you get on aswell

111KAB

debbilou - you are due compensation and Monarch cannot wriggle out. I will send you a link by PM,

hollie.weimeraner

We had a nightmare earlier in the year with Monarch leaving it until the very last minute to cancel flights to Sharm El Sheikh.

I found this facebook page very useful

https://www.facebook.com/MonarchComplaints/?fref=ts

2redKites

legal_magpie wrote: »

As others have said, if you haven't received payment or at least a promise of payment, which would start time running again, you MUST issue Court proceedings by 3rd August or your claim will be out of time. "Issue" means that the Court has actually issued the claim. Don't leave it till the last minute

I used the Resolver tool but then, in view of the proximity of the deadline, put it in the hands of the professionals, fingers crossed now, thanks for all the good advice, it helped me decide to take this forward.

Update
Cheques arrived today

JPears

2redKites wrote: »

I used the Resolver tool but then, in view of the proximity of the deadline, put it in the hands of the professionals, fingers crossed now, thanks for all the good advice, it helped me decide to take this forward.

Which professionals? Most NWNF solicitors won't take a case on that close to 6 year deadline.

111KAB

JP - you will generally find that if a NWNF has already won on a claim for the same flight they will take on new claimants close to the threshold as they know they are on a winner and can firstly point out to the airline (in this case Monarch) their success and secondly if the airline are so stupid as to deny the claim when the matter goes to court the NWNF will point out that the airline previously paid out on the same flight.


This is where the NWNF's make their dosh ie multiple claims on the same flight. What they are reluctant to do is take on new cases after say 4 years where they know there is very little chance of repetitive work.

JPears

True. Prudent to check OP is using a reliable professional though. They'll have to move quickly.