Monarch delays & Compensations. Listed flights denied in O.P.

fbsm46

Just received the following email from CAA today for a 23hour delay in July 2008 (MON347 - Man to Sanford). I started the process in February 2013 and got knocked back by Monarch stating 'extraordinary circumstances'. I had delayed going through court as there were 12 of us on that flight and we wanted to get everything straight between us before lodging a claim. I had actually forgotten that I emailed the CAA. So very happy about the outcome.


Dear Mrs Williams

RE: Monarch Airlines Limited

Thank you for sending us the details of your complaint. I would like to offer my sincere apologies for the delay in responding to you. Due to a recent ruling by the CJEU which has extended passenger rights for certain delayed flights we are receiving a significant increase in demand of our services. This has meant that our response time to correspondence is unfortunately not as we would wish.

We have since referred your complaint back to the airline for reassessment, and we have received a response. I am pleased to say that the airline considers that compensation is now due for your flight delay in accordance with EC Regulation 261/2004. Please allow up to four weeks for the airline to contact you with their offer of compensation.

If you do not hear from the airline in due course, or if you do not receive your compensation, please feel free to let us know. Meanwhile, as it appears your case has been resolved, we shall take no further action on your complaint at this time.

Yours sincerely



Michael Evans
Consumer Affairs Officer
Regulatory Policy Group
Civil Aviation Authority
Room 401
CAA House, 45-59 Kingsway, London WC2B 6TE
Telephone: 0207 453 6888

So dont give up!

Vauban

So today I had my mediation with Monarch Airlines, as directed by the judge. I was prepared to give it a go: not least to demonstrate that I had attempted to resolve this issue before the hearing early next month. It is fair to say that I had fairly low expectations for this encounter. Yet even these were not met: indeed it was a farce.

I received at 9am a call from the mediation service, exactly as had been arranged. We discussed the process, and I was advised they would then call Ms. Mulay, Monarch's lawyer, to make sure she was also ready to proceed. Five minutes later, the mediation service called back: Ms. Mulay was missing! She was not in the office, and her colleagues did not know where she was - apparently she is normally in by 9am, so her colleagues speculated she might have been stuck in traffic. They agreed to give her mobile a call, and the mediation service said they would phone me back to update. A further five minutes later, I was called again: Ms Mulay had been found but had announced that Monarch were "withdrawing" from mediation, without further comment or explanation. So that, apparently, is that!

I look forward to explaining all this to the judge at the hearing early next month. I also look forward to noting that Monarch's defence submission is (as of today) now over two and a half weeks late: neither the court nor I have received a copy, despite the judge directing them to send it by the 20th August.

Punctuality really isn't Monarch's thing, is it?

Mark2spark

Vauban, can you get the mediation service to put into writing todays events? Just another thing to show the judge how you've been messed around...?

Mark2spark

ukwendy wrote: »

"They are quoting from a document that is a preliminary list drawn up by the airlines with NEB dated 12 Apr 13. The document is for information and guidance only - the contents of the document does not represent a binding opinion on the European Commission."

Thanks for the advice - will send them another email rejecting their decision and see what happens!

As has been said, this is an incomplete, and non binding document. For Monarch to claim it is an EC approved document is a bare faced lie.
But really, writing to them again? You must like the taste of envelope glue. There's simply no point. Do you really think they'll change their minds and offer you the money pronto?
Of course not.
You commenced your claim, had the excuse, now it's time to give them 2 weeks notice that you're going to start a court claim, - obviously giving them the said two weeks to cough up or else.

As an aside, the guidelines still don't explain a full 9 hour delay, there's a second test of all reasonable measures to satisfy.

Vauban

Mark2spark wrote: »

Vauban, can you get the mediation service to put into writing todays events? Just another thing to show the judge how you've been messed around...?

Apparently all that they will formally report is that mediation was not successful. I however will have no hesitation in explaining exactly the circumstances of Monarch's behaviour. Pathetic.

JPears

Centipede100 wrote: »

Your expectations are clearly set too high...

:rotfl::rotfl:The funniest post of the week.

Almost matches the comdical stance of Monarch......

Or it could be the Lord Vauban's reputation precedes him....

statictom

Centipede100 wrote: »

Your expectations are clearly set too high...

Maybe Ms Mullay is getting the hint that people are now becoming much more informed regarding their dealings with Monarch.

Vauban

JPears wrote: »

:rotfl::rotfl:The funniest post of the week.

Almost matches the comdical stance of Monarch......

Or it could be the Lord Vauban's reputation precedes him....

Er, didn't we agree "Professor the Lord Vauban"?

Monarch are an absolute shower! But at least I have a great story to tell the media, who I am informed now have Monarch firmly in their sights ...

4poc

Mediation Success;
my mediation of last month was a success, i probably gave a bit more than i intended, but overall i am pleased. waited for cheque to clear before posting. appreciate all those who posted back with answers to my questions, checked, gave advise, gave "orders" etc etc... and if i can help anyone, i will, pm me as needed. best wishes to all.

Vauban

Well it was probably more successful than mine!

But what deal did you cut? (Don't be coy!)