CHP47 wrote: »
Thomas Cook seems to be playing hard ball with claims.The following might help:-
1.Try the following website-http://!!!!!!!/u6wkpb
CHP47 wrote: »
3.Log onto the Get Satisfaction website run by Thomas Cook and complain-
Vauban wrote: »
Have you written to Easyjet since October? If so, have you asked them why specifically they think that the Extraordinary Circumstances caveat applies? From others' posts, it looks like Easyjet are now beginning to pay out, post ECJ ruling. But if they don't shift their position, you only have two options: walk away, or litigate.
111KAB wrote: »
Are you sure the CAA are dealing with your delay in conjunction with Spanish NEB (Madrid)? The reason I ask that in my dealings with the CAA they have always indicated that they are duty bound not to 'interfere' as delays which occur from a EU airport must be commented on by the NEB located in the departure country. EJ will not have to pay the whole plane load - at worse they will have to pay out those pax who claim - there will be a considerable difference in numbers.
amdrampam wrote: »
Thanks for reply: The CAA have been very helpful and up front. They told me that they could not take on my complaint as they were precluded from ruling on any disruption on Spanish territory. Only the Spanish NEB can rule in these circumstances. All CAA have done is to forward all my correspondence since October last to the Spanish NEB and suggested I deal directly with the Spanish NEB. I did write to them 3 times last summer for clarification but received no reply. What I find confusing is if the CAA cannot rule in these circumstances, why can Easy Jet. A judgment has already been given and compensation awarded to me, so who is responsible for the actions of Easy Jet. I do not feel I should be required to go to Court with all its attendant costs and stress. Are Easy Jet breaking UK Law by keeping false records ?
Nikkit wrote: »
I have tried to claim compensation for this June when we were delayed with Virgin nearly five hours. The delay was due to their computer system crashing and all Virgin flights were delayed. They have turned down that claim. Does anyone think that this is the airlines fault? They have said it wasn't! But it was their computer system.
I am also trying to claim for a flight with Travel City Direct in September 05 when we were over eight hours late due to (I think) problems with the plane meaning another one had to be acquired. I got in touch with TCD who said to contact Virgin BUT at the time of the flight TCD were part of Excel Airways who are no long in existence. Virgin have asked for more information than I have and want the flight number to begin with their flight info not TCD.
Any ideas where I should go now with this? Also if I am able to claim this flight back can I also claim for my father who has since passed away?
Many thanks. Nikki
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