EPSON rx425 WON'T PRINT DESPITE NEW CARTRIDGES

ampersand

Hello santer -
Final epson transcript only just turned up
This is an automated email sent from Epson following your Chat Session. The following information is a log of your session. Please save this transcript for your records.
Your session ID for this chat session is 1403894.
Time Details
12/31/2012 01:22:31PM Session Started with Agent (John Davis)
12/31/2012 01:22:31PM System: "Thank you for connecting to Epson's chat service."
12/31/2012 01:22:31PM ampersand: "Please resume from sessions cut off by Tom and Shannon so far. Computer is not showing any default printer, nor can it find my RX425. Original ? was to ask if you have have technicians who can install using remote access - please answer. Thankyou"
12/31/2012 01:22:39PM Agent (John Davis): "Thank you for contacting Epson’s UK Customer Interaction Centre. My name is John Davis"
12/31/2012 01:22:43PM Agent (John Davis): "Hi Ampersand"
12/31/2012 01:23:42PM Agent (John Davis): "We unfortunately do not have a remote access service."
12/31/2012 01:23:45PM ampersand: "You are the 3rd advisor John. Don't know if you are a human being or a remote controlled machine of some sort. Please just help get my printer reinstalled and working, thankyou. It will help if you read what has gone before."
12/31/2012 01:26:05PM Agent (John Davis): "Please confirm your operating system type, e.g. Windows 7, Vista or Mac OS Snow Leopard (10.6.x)"
12/31/2012 01:28:37PM ampersand: "Pleaswe read prev. - I have already sent this"
12/31/2012 01:29:00PM ampersand: "Microsoft Windows XP Home Edition
Version: 5.1.2600
Service Pack: 3.0
Location: C:\WINDOWS
PID: 76477-OEM-0011903-00109
Hot Fix: XpsEPSC"
12/31/2012 01:29:01PM ampersand: "'''''''''"
12/31/2012 01:29:11PM Agent (John Davis): "Do you have a 32-bit or 64-bit operating system? To check, right-click the Computer icon on your desktop and select 'Properties' or go to 'Start' and right-click the word 'Computer' and then select 'Properties'. It should list if it is 32-bit (x86) or 64"
-bit (x64) in the window that opens.
12/31/2012 01:29:56PM ampersand: "Please don't just hit buttons. Please answer what is written. I need a human to help, not a robot, thankyou."
12/31/2012 01:30:31PM Agent (John Davis): "I am a human, Ampersand."
12/31/2012 01:32:26PM Agent (John Davis): "Do you have a 32 or 64 bit version of windows xp ?"
12/31/2012 01:33:54PM ampersand: "I don't see this info despite shecking everywhere I'm told to look"
12/31/2012 01:34:56PM ampersand: "Excuse my becoming annoyed with all of this. Out of the blue and after several years of perfectly happy printing, I now have a nightmare."
12/31/2012 01:35:58PM ampersand: "Also, please don't cut session off so early, when I am trying and trying to find info, follow instructions or google for How To's"
12/31/2012 01:36:16PM Agent (John Davis): "Do you have a 32 or 64 bit version of windows xp ?"
12/31/2012 01:36:36PM ampersand: "Again, apologies for typos : keyboard is becoming very unresponsive"
12/31/2012 01:37:31PM Agent (John Davis): "From what you have described you are going to need to install the driver for your printer, I would need to know which version of operating system you have so I can provide the correct driver for you."
12/31/2012 01:38:27PM ampersand: "John - again I ask, please tell me where to see this."
12/31/2012 01:38:43PM Agent (John Davis): "To check, right-click the Computer icon on your desktop and select 'Properties' or go to 'Start' and right-click the word 'Computer' and then select 'Properties'. It should list if it is 32-bit (x86) or 64-bit (x64) in the window that opens."
12/31/2012 01:38:49PM ampersand: "It is NOT on computer properties, I did this twice already."
12/31/2012 01:39:33PM ampersand: "It says only Windows XP, service pack 3, year 2002"
12/31/2012 01:40:23PM Agent (John Davis): "Chances are if it does not explicitly say 64 bit then it would be 32 bit."
12/31/2012 01:40:45PM Agent (John Davis): "You would need to reinstall this driver - http://esupport.epson-europe.com/FileDetails.aspx?lng=en-GB&data=nKGrQtfEm6mIr17BBoUTdZr5V9BVmX64&id=18706"
12/31/2012 01:40:47PM ampersand: "Yippee - found a 64 buried by poking through all sorts of other headings. Will this do?"
12/31/2012 01:41:03PM Agent (John Davis): "So is it 32 or 64 bit ?"
12/31/2012 01:41:30PM ampersand: "Tried to take a screen shot as it wouldn't copy for pasting, but no joy there either"
12/31/2012 01:41:40PM ampersand: "Must be 64"
12/31/2012 01:42:02PM Agent (John Davis): "If that is the case then please install this driver - http://esupport.epson-europe.com/FileDetails.aspx?lng=en-GB&data=nKGrQtfEm6kIrU002Ff8e8DH1MkpXLu3DUEA4KlSqscz+zkU003D&id=25051"
12/31/2012 01:42:49PM ampersand: "Line reads: AMD ATHLON[tt]something something, then 64 processor something something"
12/31/2012 01:43:00PM Session Ended
If you require further assistance, please visit the EPSON website

ampersand

santer wrote: »

If you get this file on to your PC

http://esupport.epson-europe.com/FileDetails.aspx?lng=en-GB&data=nKGrQtfEm6nLBtwC0ZUSPWm91tkH8tdf&id=18706

Unzip the folder then open it, look for EE291__1.ICM

Left click it to highlight it

At the top of the folder, click edit, click copy

Go to the Epson folder on HDD [C:]

At the top of the folder click edit, click paste

That should place EE291__1.ICM where it is required

Doing it this way is the same as typing the pathway etc

During the install, where it says type the pathway, is there an option to cancel that, or does clicking cancel, cancel the install? If it wants to cancel the install, copy the file then.

If there is an option to cancel when it looks for EE291__1.ICM select that and let it complete the install, then copy it to the Epson folder.

I would have thought Epson would have a technician to install it for you by remote, may be worth asking to speak with a supervisor.

#############
santer, again how patient and kind you are!

Down to red section, have done this half a dozen times now[thanked you in some excitement, New Year's Eve post], with uninstalls preceding, bien sûr.
You are spot on with your next para. - just says no such file exists.
When I cancel, it cancels the Install process.
Sth noticed: after re-start post reinstall - yes,yes, same 'new hardware detected', plus 'something interrupted the installation process' speech ballons at lower r/h cnr, BUT the little printer ikon has changed - looks more boxy and shows tiny red sth in paper slot. but it is still correctly named RX425. This says to me that things HAVE been installed, but 'I still can't do any printing, not even a test page, or nozzle check etc.

santer_2

If the file copies to the Epson folder on HDD [C:] it should run the install

You can ring Epson Techs on 01952 670066 might be easier to get them to guide you through on the phone

jazzman1_2

Try taking all of the cartridges out, unplug the machine at the wall for 30 mins to reset it. Then put the cartridges back in and try again. If this does not work then I would recommend buying refillable cartridges. Best from Refill Man website.

ampersand

That little l/r ikon has disappeared now; no printer symbol at all.

ampersand

Dear helpers, fortunately I have long hair - enough to tear out for all of us...

Out of nowhere, up has just popped a 'complete installation' wizard box.

Options were back/finish/start over. I took The Middle Way...suddenly I have RX425 showing as installed under Faxes and Printers, asking me to print a test page and there are TWO of those more modern little printer ikons now along the bottom line.

I have turned printer off, will leave it 30 mins or so, then try to print what is shown as '1 document waiting.' On the preferences inset, the options are as before, but the graphics have had a bit of a tart-up.

ampersand

...and now the earlier version has appeared alongside the new two. It faces right. The new printer symbols face left.

What on earth is going on now?

santer_2

If you right click them in devices and printers, do any of them open a menu with options to set preferences?

If so, click printer properties, then print test page.

ampersand

Hello santer,
I've tried this over and over and yes, can set preferences, but nothing prints.
It TELLS me it has, but c'est une mensonge.

santer_2

Is the print queue clear?