EPSON rx425 WON'T PRINT DESPITE NEW CARTRIDGES

ampersand

Hello santer - dare I offer you a Happy New Year, with further posts here?

Bonne Ann!e, Bonne deux mille treize, comme même:-)

Since then, every time I've opened putah, this is state of play, as per post 26:

When I started computer, that small 'found new hardware' msg was along the right/h foot of page, with corresponding msg box, showing as 'copying files'at left/h foot of page, asking:

The File EE291__1.ICM on EPSON Stylus Photo RX420Series is needed.
Type the path where the file is located and then click OK.


I have been too busy/absent to give time to this, but have just now stripped out all Epson stuff and will attempt full reinstall, following your instructions scrupulously later. If this doesn't work, am prepared to buy new printer, simply because I need the facility often and by me. Going to nearest town, using Library, is neither cost-, nor time-effective.


If it comes to this, what would you recommend, bearing in mind my OAP budget status? I'd love the fax and scanner to work too.

Thankyou so much.

santer_2

Happy New Year to you as well

Did you download this, unzip it and look for EE291__1.ICM

http://esupport.epson-europe.com/FileDetails.aspx?lng=en-GB&data=nKGrQtfEm6nLBtwC0ZUSPWm91tkH8tdf&id=18706

If so, did you manage to copy it to the Epson folder on HDD [:C]

Did you ask on Epson chat for a technician who would install the printer by remote access?

ampersand

Thanks santer - dashing in and out now, will rtn late tmrw.

Did all as directed, multiply. Tech. chat was useless, somewhat robotic. Have 4 sets of transcript but all off 'til demain.

Didn't want you to think your kindly response was ignored.

jonesMUFCforever

When you are finally able to reinstall the printer and if the problem persists - (before you chuck it out the window) have you tried at all removing the cartridges and putting them back to make sure they are seated properly?

Sorry if this sounds too simple to be true or if you have already tried.

ampersand

Just back jones+,
Thankyou for replying - yes, all cartridges out, in, replaced twice over.
The problem began with one, then a 2nd, low/no ink msg, so proceeded as usual to replace...and thus began this Thread.

I'm out by 0630 so need to sleep now. Back demain soir to try again as outlined.

ampersand

To my kindly virtual knights - shall be trying again early Mon/demain matin now. Zonked - early doors ce soir.

santer_2

If you have uninstalled everything for the printer, and checked it is not showing in devices and printers, maybe start with Epson chat to ask about their technician installing it with remote access.

If they cannot do that, ask them to guide you through getting EE291__1.ICM
in to the correct folder.

Hope it goes well.

ampersand

Spent several hours with Epson chat the other day, santer.
Got nowhere.
One major hurdle is me not knowing, or being able to find a definition that I understand, what a 'pathway' is in order for me to type it in, when asked - relating to your 2nd sentence. Epson don't answer direct ?s. Tmrw though, I'll begin again.

To save time, suspect I'll dash into Cambridge Library, print out what I need for week in Paris after doing Spitalfields Antiques Market on Thursday. That's a 2/3am start and I'm 64 that day!..hence taking self to Paris:-) on smell of oily rag[and will haunt Les Puces]

I'm not going to let myself become rattled and use hours now needed for tight schedule/prep. If it doesn't come together tmrw, it'll be deferred to rtn, week after next.
Thankyou again for your attentive posts.

ampersand

Well, all back to square zero, not even square 1.
All reinstalled but can't complete - if only someone could tell me what a pathway is, I would type it in.

Below are the transcripts from epson chat-

This is an automated email sent from Epson following your Chat Session. The following information is a log of your session. Please save this transcript for your records.
Your session ID for this chat session is 1403843.
Time Details
12/31/2012 12:37:51PM System: "Thank you for connecting to Epson's chat service."
12/31/2012 12:37:52PM System: "Please wait a moment while we connect you to an advisor who will respond to any questions you may have. Whilst waiting to be connected, you can continue to browse the Epson website."
12/31/2012 12:37:53PM Session Started with Agent (Tom Bellingham)
12/31/2012 12:37:53PM ampersand: "Do you have technicians who can install using remote access for my Epson RX 425 which currently refuses to print, despite all new cartridges?[NOT COMPATIBLES] i;M GETTING FED UP WITH THIS - HAVE BEEN TRYING TO REINSTALL FOR DAYS NOW. Thankyou-"
12/31/2012 12:38:01PM Agent (Tom Bellingham): "Thank you for contacting Epson's UK Customer Interaction Centre. My name is Tom Bellingham"
12/31/2012 12:38:30PM ampersand: "My late Dad's name, Tom - a;ways a good'un"
12/31/2012 12:39:21PM Agent (Tom Bellingham): "Hi. Please confirm your operating system type, e.g. Windows 7, Vista or Mac OS Snow Leopard (10.6.x)"
12/31/2012 12:40:09PM ampersand: "i suppose it's Windows"
12/31/2012 12:40:59PM Agent (Tom Bellingham): "Please ensure the printer is powered on and connected to your computer. What lights are illuminated or flashing on the printers control panel?"
12/31/2012 12:41:27PM ampersand: "top light solid green. no other illumination atm"
12/31/2012 12:42:43PM ampersand: "Aaah, I lie! Copy light is intermittently on."
12/31/2012 12:42:58PM Agent (Tom Bellingham): "Can you confirm what version of Windows you are using please?"
12/31/2012 12:43:06PM ampersand: "Steady on/off for that one"
12/31/2012 12:43:30PM ampersand: "Where do I find this please?"
12/31/2012 12:44:54PM Agent (Tom Bellingham): "To check, right-click the Computer icon on your desktop and select 'Properties' or go to 'Start' and right-click the word 'Computer' and then select 'Properties'. It should list if it is 32-bit (x86) or 64-bit (x64) in the window that opens."
12/31/2012 12:45:47PM ampersand: "Just copied this from help section:"
12/31/2012 12:45:51PM ampersand: "Microsoft Windows XP Home Edition
Version: 5.1.2600
Service Pack: 3.0
Location: C:\WINDOWS
PID: 76477-OEM-0011903-00109
Hot Fix: XpsEPSC"
12/31/2012 12:46:22PM Agent (Tom Bellingham): "Are you receiving an error message? If so what does the message say?"
12/31/2012 12:49:22PM ampersand: "No, Nothing prints or gives or loads printer at all. have been trying to sort this out since before crimbo and really need my printer working now. Had done a couple of photos - satisfactory as usual. Went to do more - yellow ink ouit. Replaced. Then"
photos came out in red/orange/yellow palette. As a result of magenta OUIT and cyan OUT, replaced those too. Ran test prints but only mgenta and cyan blocks show up. Inks show as full. Was told to uninstall printer, then reinstall. - can do rien depuis
.
12/31/2012 12:51:25PM Agent (Tom Bellingham): "Based on the information you've provided, I would recommend referring to our support ‎article that relates to your query.‎
If you require further assistance after following the steps outlined in the article, please ‎reconnect to our online chat service qu"
oting your session ID. Please view the following article. ‎Is there anything else I may help with?‎
12/31/2012 12:51:26PM Agent (Tom Bellingham) sends page: "http://kb.epson-europe.com/article.aspx?article=1294&p=7"
12/31/2012 12:53:34PM Agent (Tom Bellingham): "We have had no response from you; if you still require assistance, please respond to continue the chat session."
12/31/2012 12:55:24PM ampersand: "Have unplugged printer Tom. No need to get uppity, it's a tight and awkward space I'm working in here and I have to come back and refer to your instructions."
12/31/2012 12:55:48PM ampersand: "There is no maintenance label on any button. What should i use?"
12/31/2012 12:56:58PM Session Ended
If you require further assistance, please visit the EPSON website
############

This is an automated email sent from Epson following your Chat Session. The following information is a log of your session. Please save this transcript for your records.
Your session ID for this chat session is 1403869.
Time Details
12/31/2012 12:58:31PM System: "Thank you for connecting to Epson's chat service."
12/31/2012 12:58:33PM Session Started with Agent (Shannon Tranter)
12/31/2012 12:58:33PM System: "Please wait a moment while we connect you to an advisor who will respond to any questions you may have. Whilst waiting to be connected, you can continue to browse the Epson website."
12/31/2012 12:58:33PM ampersand: "You have cut my session off without proper answers. Please resume"
12/31/2012 12:58:56PM Agent (Shannon Tranter): "Thank you for contacting Epson’s UK Customer Interaction Centre. My name is Shannon Tranter"
12/31/2012 12:59:19PM ampersand: "Hello Sharon, Please carry on where Tom left off, if you are a person and not a machine that is. Please answer my last question"
12/31/2012 01:00:20PM Agent (Shannon Tranter): "One moment please."
12/31/2012 01:00:21PM ampersand: "Hello Shannon, not Sharon"
12/31/2012 01:02:06PM ampersand: "This is the transcript from my prev. attempt to get printer working again:"
12/31/2012 01:02:13PM ampersand: "11:38:14 : Connected to etalk.epson-europe.com

11:38:14 : Session ID: 1403843

11:38:14 : ampersand: Initial Question/Comment: Do you have technicians who can install using remote access for my Epson RX 425 which currently refuses to print, despite all new cartridges?[NOT COMPATIBLES] I'M GETTING FED UP WITH THIS - HAVE BEEN TRYING TO REINSTALL FOR DAYS NOW. Thankyou-

11:38:19 : System: Thank you for connecting to Epson's chat service.

11:38:19 : System: Please wait a moment while we connect you
to an advisor who will respond to any questions you may have. Whilst waiting to be connected, you can continue to browse the Epson website.

11:38:19 : System: Tom Bellingham has joined this session!

11:38:19 : System: Connected with Tom Bellingham. Yo
ur reference number for this chat session is 1403843.

11:38:29 : Tom Bellingham: Thank you for contacting Epson's UK Customer Interaction Centre. My name is Tom Bellingham

11:38:53 : ampersand: My late Dad's name, Tom - always a good'un

11:39:45 : Tom Bellingham: Hi. Please confirm your operating system type, e.g. Windows 7, Vista or Mac OS Snow Leopard (10.6.x)

11:40:33 : ampersand: i suppose it's Windows

11:41:25 : Tom Bellingham: Please ensure the printer is powered on and connected to your c
omputer. What lights are illuminated or flashing on the printers control panel?

11:41:51 : ampersand: top light solid green. no other illumination atm

11:43:07 : ampersand: Aaah, I lie! Copy light is intermittently on.

11:43:22 : Tom Bellingham: Can
you confirm what version of Windows you are using please?

11:43:29 : ampersand: Steady on/off for that one

11:43:53 : ampersand: Where do I find this please?

11:45:20 : Tom Bellingham: To check, right-click the Computer icon on your desktop and sel
ect 'Properties' or go to 'Start' and right-click the word 'Computer' and then select 'Properties'. It should list if it is 32-bit (x86) or 64-bit (x64) in the window that opens.

11:46:11 : ampersand: Just copied this from help section:

11:46:15 : amp
ersand: Microsoft Windows XP Home Edition
Version: 5.1.2600
Service Pack: 3.0
Location: C:\WINDOWS
PID: 76477-OEM-0011903-00109
Hot Fix: XpsEPSC

11:46:50 : Tom Bellingham: Are you receiving an error message? If so what does the message say?

11:49
:46 : ampersand: No, Nothing prints or gives or loads printer at all. have been trying to sort this out since before crimbo and really need my printer working now. Had done a couple of photos - satisfactory as usual. Went to do more - yellow ink out. Rep
laced. Then photos came out in red/orange/yellow palette. As a result of magenta OUT and cyan OUT, replaced those too. Ran test prints but only magenta and cyan blocks show up. All 4 inks show as full. Was told to uninstall printer, then reinstall. - can do rien depuis.

11:51:50 : Tom Bellingham: Based on the information you've provided, I would recommend referring to our support ‎article that relates to your query.‎
If you require further assistance after following the steps outlined in the article, please ‎reconnect to our online chat service quoting your session ID. Please view the following article. ‎Is there anything else I may help with?‎

11:51:51 : Tom Bellingham: Page pushed, http://kb.epson-europe.com/article.aspx?article=1294&p=7

11:54:02 : Tom
Bellingham: We have had no response from you; if you still require assistance, please respond to continue the chat session.

11:55:49 : ampersand: Have unplugged printer Tom. No need to get uppity, it's a tight and awkward space I'm working in here and I have to come back and refer to your instructions.

11:56:12 : ampersand: There is no maintenance label on any button. What should i use?

11:57:24 : System: The session has ended!
##########
12/31/2012 01:02:25PM ampersand: "The session didn't end by my doing!"
12/31/2012 01:04:43PM ampersand: "Is anyone going to answer?"
12/31/2012 01:05:45PM Agent (Shannon Tranter): "I have been reading through your chat session. One moment please/."
12/31/2012 01:06:18PM Agent (Shannon Tranter): "Ok, so are the cartridges not recognised or are they printing?"
12/31/2012 01:06:51PM ampersand: "No, priinter does not work, cannot be found."
12/31/2012 01:07:15PM Agent (Shannon Tranter): "Are you receiving an error message? If so what does the message say?"
12/31/2012 01:07:39PM ampersand: "You ask the same thing."
12/31/2012 01:07:47PM ampersand: "I give the same reply"
12/31/2012 01:08:57PM Agent (Shannon Tranter): "In your previous chat session your issue was with ink cartridges Ampersand. Is the printer connected via USB cable or Wi-Fi?"
12/31/2012 01:09:49PM ampersand: "If it's not working, it doesn't give me anything, except to say it cannot be found, hence advice to uninstall, turn off everything, reinstall, turn off everything, then start up and try and print. I have fax wizard page come up - why ? fax has never worked on this, nor has scan. When I try to print test page, msg says it's done, but not so as printer cannot be founsd Round and round in circles we go.
12/31/2012 01:10:32PM Agent (Shannon Tranter): "Is the printer connected via USB cable or Wi-Fi?"
12/31/2012 01:10:52PM ampersand: "USB Cable, but at present unplugged as per 1st part of page linky from Tom."
12/31/2012 01:11:25PM Agent (Shannon Tranter): "In response to your query, we recommend viewing the following EPSON Knowledge Base article which contains instructions on how to resolve your issue:"
12/31/2012 01:11:32PM Agent (Shannon Tranter) sends page: "http://kb.epson-europe.com/article.aspx?article=1353&p=7"
12/31/2012 01:11:36PM Session Ended
12/31/2012 01:11:36PM Agent (Shannon Tranter): "As this process requires the computer to restart the connection to Epson online chat will be lost. We hope your issue is resolved shortly but please reconnect if you require any further assistance or if you would like to know more about our offers. Offeri"
ng free delivery, ink cartridges, extended warranty packages and discounted prices on a range of our products, why not ask us about our current offers and prices today?
##########
This is an automated email sent from Epson following your Chat Session. The following information is a log of your session. Please save this transcript for your records.
Your session ID for this chat session is 1403917.
Time Details
12/31/2012 01:46:31PM Session Started with Agent (John Davis)
12/31/2012 01:46:31PM System: "Thank you for connecting to Epson's chat service."
12/31/2012 01:46:31PM ampersand: "Please resume from sessions cut off by Tom and Shannon so far. Computer is not showing any default printer, nor can it find my RX425. Original ? was to ask if you have have technicians who can install using remote access - please answer. Thankyou"
12/31/2012 01:46:38PM Agent (John Davis): "Thank you for contacting Epson’s UK Customer Interaction Centre. My name is John Davis"
12/31/2012 01:46:41PM Agent (John Davis): "Hi Ampersand"
12/31/2012 01:48:16PM ampersand: "intervening exchanges seem to have been deleted, but i now have the 64 bit thing which showed op age. What do I do next please - in simple one-by-obe steps. Thankyou"
12/31/2012 01:48:33PM Agent (John Davis): "Install this driver - http://esupport.epson-europe.com/FileDetails.aspx?lng=en-GB&data=nKGrQtfEm6kIrU002Ff8e8DH1MkpXLu3DUEA4KlSqscz+zkU003D&id=25051"
12/31/2012 01:52:26PM Agent (John Davis): "We have had no response from you; if you still require assistance, please respond to continue the chat session."
12/31/2012 01:53:42PM Session Ended

santer_2

If you get this file on to your PC

http://esupport.epson-europe.com/FileDetails.aspx?lng=en-GB&data=nKGrQtfEm6nLBtwC0ZUSPWm91tkH8tdf&id=18706

Unzip the folder then open it, look for EE291__1.ICM

Left click it to highlight it

At the top of the folder, click edit, click copy

Go to the Epson folder on HDD [C:]

At the top of the folder click edit, click paste

That should place EE291__1.ICM where it is required

Doing it this way is the same as typing the pathway etc

During the install, where it says type the pathway, is there an option to cancel that, or does clicking cancel, cancel the install? If it wants to cancel the install, copy the file then.

If there is an option to cancel when it looks for EE291__1.ICM select that and let it complete the install, then copy it to the Epson folder.

I would have thought Epson would have a technician to install it for you by remote, may be worth asking to speak with a supervisor.