FTC but when

Colin_London

21Twinkle wrote: »

How much does this cost ?

The installation costs anywhere between £FREE and £100 depending upon which ISP and which Deal you go with.

A quick look at a comparison website shows Talk Talk charge a £30 installation fee for their Fibre Large option.

System

macman wrote: »

Upon the approach of the date, it gets shunted back 3 months each time.

We've had the same experience. I've now formally complained to BT Retail about it. First-line person claimed that "we can't ask Openreach anything". I then asked for my complaint to be escalated. A "supervisor" thereupon promised that he will ask Openreach whether there are actual plans to enable our cabinet.
BT's "always end of the quarter, never an actual date" policy is in my opinion misleading advertising. If we were honestly told that Openreach has no specific plan for our cabinet, we would grit our teeth and consider moving to Virgin.

mgdavid

well worth waiting for - almost 2 years in this not-so-backwater of the Thames Valley! Our download speed has gone from 1 point 4 mb to 71 mb, that's over wireless using a new 802.11n wireless adapter. The old 802.11g adapter maxed at about 40 mb. And no cost increase here either 'cos we were on a relatively old and expensive BT Broadband tariff.

JenniWR

Sadly BT Retail have no way to pressurise Openreach. Openreach will install fibre once a particular cabinet has prove the economic benefit (to OR) of doing so.

Basil1234

JenniWR wrote: »

Sadly BT Retail have no way to pressurise Openreach. Openreach will install fibre once a particular cabinet has prove the economic benefit (to OR) of doing so.

correct also people keep banging on about rfs dates this is true but only part of the story they can have an exchange working and excepting orders but they may only have a handful of cabinets that have been upgraded due to economic benefit(profit) in short.

there are cases where people have an exchange working but not there cabinet that has been upgraded and therefor cannot get it.
also openscreech are have announced they are trailing self installs if companies like sky are willing to pay them prices are £134000 for 2000 installs it will all come out in the wash overtime but i suspect by sept it will become the norm.
have a read
http://forums.thinkbroadband.com/fibre/4193716-openreach-trialling-pcp-only-fttc-install.html
https://www.openreach.co.uk/orpg/home/updates/briefings/super-fastfibreaccessbriefings/super-fastfibreaccessbriefingsarticles/nga03312.do#

Basil1234

also for those that want to check what there cab is and info use link below which is helpful
http://fttc-check.alc.im/

50Twuncle

Colin_London wrote: »

The installation costs anywhere between £FREE and £100 depending upon which ISP and which Deal you go with.

A quick look at a comparison website shows Talk Talk charge a £30 installation fee for their Fibre Large option.

That would be acceptible as a one off charge to get a decent broadband speed !!
The problem is that I am with TT business and they tell me that if I want a fibre connection, I am going to have to change to TT residential (which would cause me unnecessary grief) - such as changing my "gotadsl" email address and also I don't trust TT to get it right (from past experience noted elsewhere in this forum !!)

System

JenniWR wrote: »

Sadly BT Retail have no way to pressurise Openreach. Openreach will install fibre once a particular cabinet has prove the economic benefit (to OR) of doing so.

A helpful chap from BT Retail's infinity complaints team has now confirmed to me that Openreach do not currently regard "our" cabinet as economically viable for enabling fibre - which definitely has reached other cabinets in the same main road.
Any idea why "ours" is a problem? We're in an ordinary suburban street, with (I would assume) many potential customers for BT Infinity. Could there just happen to be unusually few lines connected to "our" cabinet? Or can there be technical reasons why enabling a particular cabinet is unusually expensive? Or does Openreach know that 80%, or some such, of my neighbours are already signed up to Virgin fibre?

nickcc

Suppose we should be grateful that Cornwall was the first area that BT decided that fibre would be available.

littleboo

YoungNick wrote: »

A helpful chap from BT Retail's infinity complaints team has now confirmed to me that Openreach do not currently regard "our" cabinet as economically viable for enabling fibre - which definitely has reached other cabinets in the same main road.
Any idea why "ours" is a problem? We're in an ordinary suburban street, with (I would assume) many potential customers for BT Infinity. Could there just happen to be unusually few lines connected to "our" cabinet? Or can there be technical reasons why enabling a particular cabinet is unusually expensive? Or does Openreach know that 80%, or some such, of my neighbours are already signed up to Virgin fibre?

Could be any of a number of issues - too few lines servred by the cab, expense of getting power to the cab, planning issues, duct capacity etc