Tesco Clubcard fraud - online vouchers stolen

sparky61

I checked my account yesterday to find my voucher balance 0.50p :eek: then checked used vouchers and someone had used £78.50 worth of vouchers in Lakeside Extra on Sunday, was on the phone for quite a while and have been told that they will be re-issued but very worrying

west_is_best

sparky61 wrote: »

I checked my account yesterday to find my voucher balance 0.50p :eek: then checked used vouchers and someone had used £78.50 worth of vouchers in Lakeside Extra on Sunday, was on the phone for quite a while and have been told that they will be re-issued but very worrying

seems like Lakeside extra is their local... mine were used there on Thursday...

sparky61

west_is_best wrote: »

seems like Lakeside extra is their local... mine were used there on Thursday...

Have they said they'll re-imburse you? The lady I spoke to said the store shouldn't have accepted the voucher without seeing a clubcard.

peachyprice

sparky61 wrote: »

Have they said they'll re-imburse you? The lady I spoke to said the store shouldn't have accepted the voucher without seeing a clubcard.

There's an option for re-printing an temporary card on the Clubcard website, which seems to be what these fraudsters are doing.

How they know the passwords for the accounts is another question entirely, a lot of people here have said they have a Tesco specific password which could indicate that there's a breach somewhere in Tesco and it's and inside job, it's certainly on a large enough scale to be.

Bookworm63

Very worrying reading I've now changed my Tesco password but am shocked at their character restrictions - 10 digits max, numbers and letters only

... and I've still to receive an email to tell me that my password has been changed - surely that is the most basic of security checks?!!!

wealdroam

Bookworm63 wrote: »

Very worrying reading I've now changed my Tesco password but am shocked at their character restrictions - 10 digits max, numbers and letters only

... and I've still to receive an email to tell me that my password has been changed - surely that is the most basic of security checks?!!!

Did you check that your email address is still correct on the Tesco site?

Maybe the password change notification email has gone to the scammer's email address.

CATSMUM_3

Just checked my clubcard account and my vouchers have also been stolen! Have changed my password which is now supposedly 'strong'! Contacted Clubcard and waiting a callback. Vouchers spent in Greater London - l was in Dorset!

deanos

all they have to do is stop printing at home the clubcard and vouchers, such an easy thing to stop

heatherks

ARGGHHHH back to square one .... suprise suprise my vouchers were NOT reissued in this August statement.

i just been on the phone 20 mins to tesco and now been accused of using the vouchers or giving someone my keyfob and no way can you print out a clubcard to use with the printed vouchers ( so customer service told me )

asked to be put through to investigations as it was them that told me i would be re issued this month ... and now been told they have been added again to my account should show by Wednesday as points ... but i wont be able to spend them till November.

i will be writting a letter to ceo and tesco head office as well for all the stress this has caused me

wealdroam

heatherks wrote: »

i will be writting a letter to ceo and tesco head office as well for all the stress this has caused me

I wouldn't bother with that.

All that would do is generate even more stress which it seems you may well find difficult to handle.

Waiting patiently until November must be the less stressful option.