Tesco Clubcard fraud - online vouchers stolen

hjd

no1catman wrote: »

Right, you have an ordinary CC, an a Clubcard Credit Card (always has a different set of no's), and because when you set-up your dot.com account you didn't quote your ordinary CC - it gave you a 'virtual' card no - to ensure you got your points. Which means you may get between one & three statements.

The cards can be cancelled - usually happens for example if someone emigrates - can't use a UK CC in a non-sterling area.
But that's hardly applicable if you're going to still using the CC, Cr/cd, and Tesco Direct.
But I not sure why you want them 'cancelled'?

What's the point of having cards I don't use? I only ever use the one linked to my credit card.
It was one I don't use which was hacked. Why would I want to keep that?

Chris25

after seeing Martin on TV this morning, went & checked my a/c to discover about half of my voucher codes are missing!

I'm asking myself why on earth didn't I exchange them when i was going to do so ?

Can't phone them this morning but have emailed & will call this afternoon - I imagine they'll be inundated now, after Martin's appearance, so I don't expect them to get back to me soon.

Chris25

Elfinwings wrote: »

Mine is a slightly different story - just logged into my account, and one voucher, worth just £4.50, issued in November was spent in November. It was spent at my local store, which is different to many of the others here?

How can you tell where the voucher was spent?

brewerdave

no1catman wrote: »

But why would you need to remove them? If you do, then who knows later find one of them is linked to a little used email address - order on-line oops where've the points gone, or the no that Tesco Mobile have.

...surely multiple card numbers INCREASES the risk of fraud? If a card stops working at a store (and I'm sure one of these "extra" numbers was for an old card which the till assistant "destroyed" when it wouldn't scan) surely that number should be cancelled and ANY links to emails/phone numbers wiped once the points have been transferred to a new number IF REQUIRED.
And my principal point was that I should have the freedom to cancel these unused numbers, won't lose any points because our account contains all 4 card numbers. If I'm stupid enuf to cancel a card which I STILL have then its my fault......:)

visidigi

no1catman wrote: »

Store shouldn't allow this to happen, they would be quite with in their right to refuse, even confiscate the vouchers. How are they to know your have permission? If that was the case, then you should have a key-fob of theirs to use.

Good luck with stopping that on the self serve checkouts!

peachyprice

Chris25 wrote: »

How can you tell where the voucher was spent?

It tells you when you log into your Clubcard account. Click on 'My Vouchers', scroll down to 'Vouchers you have used'

Chris25

peachyprice wrote: »

It tells you when you log into your Clubcard account. Click on 'My Vouchers', scroll down to 'Vouchers you have used'

aah, thanks - mine just says Clubcard Rewards but I was hoping it would say exactly which rewards they were spent on - I only use mine for 1 type.

miller

no1catman wrote: »

karlie88 wrote: »

This may be news to some....but I've always managed to use clubcard vouchers without an actual clubcard. I regularly use my mum's and boyfriend's vouchers (with their permission) and sometimes don't use a clubcard or if I do; I use my own clubcard and I've never encountered any problems.

Store shouldn't allow this to happen, they would be quite with in their right to refuse, even confiscate the vouchers. How are they to know your have permission? If that was the case, then you should have a key-fob of theirs to use.

Presumably the till will only refuse if any clubcard has not been scanned. I guess it doesn't cross-check the numbers on the voucher against the account?

Tisha30

Just checked my account and £88 worth was spent yesterday! Left me £1.50 in my account! Phoned Tesco and they said I should hear back from them in 48hrs. Gutted as I save them to exchange and do nice trips with the kids in the summer.

terra_ferma

Tisha30 wrote: »

Just checked my account and £88 worth was spent yesterday! Left me £1.50 in my account! Phoned Tesco and they said I should hear back from them in 48hrs. Gutted as I save them to exchange and do nice trips with the kids in the summer.

So it's still going on as we speak