Tesco Clubcard fraud - online vouchers stolen

terra_ferma

Sounds like this is the first large scale fraud/hacking involving loyalty cards that I know of, where although a lot of money is involved security seems not as tights as in other areas. Probably because of a lack of awareness of the risks involved from both the companies involved and customers.

cher31e

GoToGal wrote: »

I had 2 fraud transactions on my linked tesco credit card in December. Today i find I'm locked out of my clubcard account and can't change my password. I'll be contacting customer services soon, but I'm guessing the two are related.

This is what has happened to me, they also asked if I had received my latest vouchers,I said yes,they are here in my hand. I also have all my other vouchers,well the paper ones, empty online though,as someone has nicked them from my account.

StacFace

miller wrote: »

Logically that sounds correct, but perversely due to the Asda price guarantee (APG), you might actually be better off buying the dearer stuff at Asda in the long run.

e.g. comparable shop £40 Tesco, £50 Asda (you bought 5 bottles of Robinsons that were £2 dearer at Asda). The APG will issue a voucher for £14.

That probably works great when you're buying branded goods and everything is comparable because it's actually the same but if you get the value/smart price/etc range stuff then it doesn't (at least never has for me). If I put everything through in one transaction it's always 10% cheaper overall so no voucher. If I put things through seperately so it doesn't then several of the items aren't deemed comparable (eg sainsbury's basics loo rolls work out cheaper per sheet but have double the amount of sheets per roll) and the voucher for the comparable stuff doesn't also cover the difference for non-comparables. If I take out the non-comparables then I don't have enough items left to qualify.

leckl

chrsfrm wrote: »

I am one of those who have "lost" vouchers and now had them returned, to be credited on the May statement. Good news you may say but....we intended to use the Cosmos 4 x value offer (normally only 3 x) which ends 28 Feb so effectively Tesco have lost me the offer. I think we should all make a case for immediate credit of vouchers NOW, not when they think they should. Why should we missout on offers, or the ability to spend them now, simply because of thefts from their system, probably by an insider.

This would be the next logical challenge and would probably succeed with the weight of MSE championing the cause.

MSE, can you help further please?

Tesco can do a physical voucher exchange for you, when mine we stolen in October I was waiting to change them for virgin vouchers, so rather than making me wait for another quarter, the customer services team in Dundee did it for me and I received them within a couple of days.

Caddyman

Since this whole story kicked off, I've been checking my Tesco CC account daily and gladly I'm unaffected. I do feel better though that I now only have £9.50 of vouchers remaining after my voucher exchanges for RAC cover, so if I do get ripped off, I won't lose much.

Still, I find it hard to understand why Tesco don't appear to have posted anything on their Clubcard page when you log on? Surely they should have posted a warning by now?

miller

StacFace wrote: »

That probably works great when you're buying branded goods and everything is comparable because it's actually the same but if you get the value/smart price/etc range stuff then it doesn't (at least never has for me).

It's a fair point you make. A lot of items do get excluded because they are not exactly the same and there is not an easy way of knowing beforehand. On the stuff that is, at least you know it will be 10% cheaper, which is better than 4% on the Tesco scheme when used with max rewards (£1 = 1 point = 1p x 4 = 4p ~ 4%).

hjd

Last Tuesday I got someone vaguely sympathetic on the phone - at least he didn't trot out the line that the vouchers must have been spent by me or someone in my family.
As requested, I sent evidence into them (after taking copies and getting them certified at my local store) last Tues, signed for as received on Wed.
Since then, total silence.
I have made 2 chasing phone calls, in today's one being informed that they have nobody working for them with the name I was given last week... and someone will call me back. Of course, they don't.
Anyone got any good ideas as to what to do now?

terra_ferma

hjd wrote: »

Last Tuesday I got someone vaguely sympathetic on the phone - at least he didn't trot out the line that the vouchers must have been spent by me or someone in my family.
As requested, I sent evidence into them (after taking copies and getting them certified at my local store) last Tues, signed for as received on Wed.
Since then, total silence.
I have made 2 chasing phone calls, in today's one being informed that they have nobody working for them with the name I was given last week... and someone will call me back. Of course, they don't.
Anyone got any good ideas as to what to do now?

email to ceo?

hjd

terra_ferma wrote: »

email to ceo?

Done that now.
We wait with baited breath (or not).

trishann

I've just been on Tesco site and found some scroat had helped themselves to over £120 of my vouchers spending them at the other end of the country. A call to their office with a sympathetic blokey has resulted in my account being credited. That'll do me