help with letter refusing goodwill gesture please

Edinburghlass_2

Have a read of these previous posts for a letter that will suit your situation.

debi15

Rec'd a letter today from Beneficial - HSBC saying they are going to give me a goodwill payment of £270 against my claim of £536 plus interest. Had my next letter ready to say thanks for the partial payment but i want the lot. Thought i would give them a ring before i sent the letter. Spoke to an advisor and she told me not to post the letter they would issue a new payment today. Told them i would accept £536 without the interest, shes going to send me a new letter today.

Fingers crossed its for the £536!!!

Thanks everyone for all your help!

:beer:

willtheywontthey

If a credit card company has agreed to pay a goodwill payment as a result of the Ombudsman's intervention should this good-will gesture be included and assumed to be part of your monthly re-payment or just re-credited into your account? It seems that a cheque payment was not considered as my account was / is still open and I still owe on the card. Most of the companies have included the amount into monthly calculations but have one or two who refuse to..

Orford

Normally a refund would be credited to the account and would show on the next months statement or immediately if you have on-line access

willtheywontthey

it shows on the statement but only as a credit 'refund' not as a contribution to the monthly pay-back amount!

briocon

I have already recieved a goodwill payment from my bank,but i only recieved a third off what i was owed.Is there a letter i can copy so i can send it back to the bank to ask for the other remaining amount:money:

Cahoot_hater

Hi Guys,

Just received a letter from capital one, i initially claimed in my letter for them to refund me all of my late payment fees which I have paid over the years, this totaled up to £612 including interest however today I got a letter from them saying that they are willing to offer me a partial offer of £152 plus £10 interest, which I personally think is taking a !!!!, now which letter can I fire off requesting the full amount bearing in mind the offer they have made me. a link would be helpful i've searched the forum but no luck.

Can I take this opportunity to say thank you to moneysavingexpert.com if it was not for this forum I would have bothred reclaiming the charges. I havn't won yet but getting there slowly. :cool:

finley909

There are no templates for accepting partial refunds as such on this site. but I can email you the letter I sent to barclaycard when they offered me a partial refund (and debited my account!)

Cahoot_hater

finley909 wrote: »

There are no templates for accepting partial refunds as such on this site. but I can email you the letter I sent to barclaycard when they offered me a partial refund (and debited my account!)

Thanks for that m8, iv'e sent you an an email.:beer:

pisho

hi all i need some help
i wrote to barclays asking for my money of £803.00 plus 121.25 totalling 924.25 the bank have written to me and paid into my account 198.75!!!! i called barclays saying i was not happy and they said if i was in financial difficulty i should be grateful with what i get (cheeky). i needed advice on what to do next (im a real lay at this) should i complain to the Financial Ombudsman Service or say write to the tkae it to court. please please can someone advice i find the gesture of good will i joke i have just graduated and have mounting student loans and and do not claim any benefits so totally depend on my mum