Prestige Flowers - Anything but Prestige

Taz2013

1. Ordered Valentines Flowers in advance to be delivered on 14th Feb
2. Delivered on the 15th (defeats the whole object)
3. Courier Royal Mail (big mistake). He was rude and threw them as it was a bag of rubbish.
4. Paid extra for a larger size, received a small bunch
5. On their web site states 16000+ reviews (bogus) else Interflora would be worried but no cause for an alarm.
6. Only after visting my friend saw the flowers was very emabrassed how small they were. I have been emailing calling no answer. Only received a reply :
......
Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.
Ticket ID: 4xxxxx
Subject: Frustrated disappointed customer! Order # 5xxxx
Department: Prestige Flowers
Type: Issue
Status: Open
Priority: Normal
You can check the status of or reply to this ticket online at: Kind regards,
Prestige Flowers
Support Center:
(HENCE NOT HOLDING MY BREATH!!)
Negative: Total waste of time, go more reputable companies with local distributor or Marks & Spencer or Interflora....etc..
Positive:
Finally after waiting for an hour got a refund for postage or offered a replacement flowers (NO THANKS!!) may end up receiving them in 2017.!
In summary: To avoid dissapointment, don't bother with this company!!

aqua111

aqua111 wrote: »

My Daughter has been sending flowers for the last 10 years for various occasions. I have been disappointed so many times with half dead flowers, broken vases etc.
I told her not to waste any more money!
As a last resort she ordered from BUNCHES.
What a difference; lovely fresh flowers.
In the last 2 years I have had 6 deliveries all of the same standard!

Received my usual delivery for Mothers day by post from Bunches Nottingham
I am in Lancashire.
Three quarters of these are still thriving!

GM67

I ordered flowers for my girlfriend, 4 days in advance for delivery on Friday 6th. At 4pm on the delivery date, I called to ask where the delivery were and was told that they had tried but the recipitent was not at the office premises. I checked with security at the office reception (I work at the same premises) and was advised that no such delivery had been attempted.
I was promised 2 return calls on Friday, neither came
I tried to call Prestige on Saturday - they're closed at the weekend. I emailed and received a stock, impersonal return email, saying that they're willing to resend (I don't know why they'd resend when, according to their own information, the customer isn't at the address?) I emailed back requesting a refund.
BTW, expect to wait on hold for ages, waiting to speak to somebody
I called on them again on Monday - they're investigating but were certain that a delivery was attempted. I advised that this was untrue.
It's now Wednesday - A stropy Frenchman called Andrew tried to make me feel like the villain for requesting my money back. In short:
No comprehension of customer service
Not bothered that goods failed to show
No sign of my refund
Not willing to contact you


A company that deserves to go out of business as I am sure that there are many florists out there who value their customers.

[Deleted User]

GM67 wrote: »

I ordered flowers for my girlfriend, 4 days in advance for delivery on Friday 6th. At 4pm on the delivery date, I called to ask where the delivery were and was told that they had tried but the recipitent was not at the office premises. I checked with security at the office reception (I work at the same premises) and was advised that no such delivery had been attempted.
I was promised 2 return calls on Friday, neither came
I tried to call Prestige on Saturday - they're closed at the weekend. I emailed and received a stock, impersonal return email, saying that they're willing to resend (I don't know why they'd resend when, according to their own information, the customer isn't at the address?) I emailed back requesting a refund.
BTW, expect to wait on hold for ages, waiting to speak to somebody
I called on them again on Monday - they're investigating but were certain that a delivery was attempted. I advised that this was untrue.
It's now Wednesday - A stropy Frenchman called Andrew tried to make me feel like the villain for requesting my money back. In short:
No comprehension of customer service
Not bothered that goods failed to show
No sign of my refund
Not willing to contact you


A company that deserves to go out of business as I am sure that there are many florists out there who value their customers.

Same old story with these guys. They dont care.

Lets hope eventually word gets around and no-one orders from them...

j-alvi

I ordered flowers for my wife's birthday early morning on 31st May to be delivered on 1st June. I was sent an email on 31st May confirming that they have been dispatched by Royal Mail. Tracking number given was wrong. When I called I was told by a certain Andrew Ingram that tracking number was correct and it was showing on Royal Mail's site as out for delivery tomorrow. I don't know what site was he on as I had tried 6-7 times myself and it always showed as invalid tracking number. No delivery on 1st. Having called their 0844 number on 2nd June, I was simply told by the same gentleman that they could not be delivered on 1st and will definitely be delivered today. No apology, nothing! They have still not been delivered til today, the 4th June. I have taken up the matter with Paypal. Beware of dealing with this company.

Ian011

Royal Mail does not use 0844 numbers. If you took the number directly from a Google search result, rather than from Royal Mail's official website, you may have been caught out by a premium rate 'call connection service' scam.

See https://forums.moneysavingexpert.com/discussion/5360819


If the 0844 number was instead for the florist, the use of an 084, 087 or 09 number for any after-sales enquiry is a breach of Regulation 41 of the Consumer Contracts Regulations 2013.

Luckily for you, Regulation 41(2) gives you the right to a refund of any excess call costs incurred above whatever it would have cost you to call an 01, 02 or 03 number.

See https://forums.moneysavingexpert.com/discussion/5437763
and http://legislation.gov.uk/uksi/2013/3134/regulation/41/made

DCFC79

j-alvi wrote: »

I ordered flowers for my wife's birthday early morning on 31st May to be delivered on 1st June. I was sent an email on 31st May confirming that they have been dispatched by Royal Mail. Tracking number given was wrong. When I called I was told by a certain Andrew Ingram that tracking number was correct and it was showing on Royal Mail's site as out for delivery tomorrow. I don't know what site was he on as I had tried 6-7 times myself and it always showed as invalid tracking number. No delivery on 1st. Having called their 0844 number on 2nd June, I was simply told by the same gentleman that they could not be delivered on 1st and will definitely be delivered today. No apology, nothing! They have still not been delivered til today, the 4th June. I have taken up the matter with Paypal. Beware of dealing with this company.

Why did you not buy the flowers in person from a florist, would have saved yourself alot ofor bother.

[Deleted User]

DCFC79 wrote: »

Why did you not buy the flowers in person from a florist, would have saved yourself alot ofor bother.

Pointless comment. It was obviously easier for the poster to do it this way and, obviously, they werent aware it would end like this.

Amanda-_suffolk

Nightmare - ordered a corsage and boutonierre for son's prom - checked a couple of times that the order had been processed through the customer service and was reassured it had been. The corsage was offered with satin or pearls - requested pearls and was told it was solely dependent on the availability at the florist. I think this is very misleading on the website.
I continued to check that the order had been processed. Today - the day of delivery, the day of the prom - no flowers. So, emailed to check where they were and was then told that the florist could not deliver for today and so our money would be refunded. I now have two very disappointed folk getting ready for their prom tonight!

I certainly will not be reordering from this site ever again and suggest others don't too, to save your disappointment! It is a shame for the local florists who rely on this business.

PhylPho

The problem with all these so-called 'online florists' is that. . . they aren't. They're brokerages. Nothing more, nothing less. They might just as well be specialising in tins of beans: you place an order; they contact a store local to you; they place the order; the store delivers it. Or not.

Many people don't have a real-world florist in their immediate locality so it's understandable that they think they're dealing with a specialist florist when encountering the glossy hype of brokerage websites that, candidly, anyone can set up with a few stock pictures.

The brokerages have cottoned onto the fact that Interflora -- the first and biggest flower delivery network -- needn't be a monopoly. But that doesn't mean they're going to be as good as Interflora. Nor, for that matter, does it mean that Interflora itself is any good.

As ever, the best thing is to locate a local supplier yourself, ring up and arrange a delivery. Going through a third party has never offered a guarantee of service or quality and never will -- no matter how ritzy the website that exists to lure you in.