Hallmark, gifts inc Yankee Candles as well as cards, £10 off £20 and free del

Natasha_H

supersally01 wrote: »

Hi,
Just got this email

Dear Customer,

Thank you for your recent order at Hallmark.co.uk. Due to a slight technical glitch your order may appear as cancelled in your account. We would just like to reassure you that this is not the case and that we are working at full capacity with the aim of despatching your order as soon as possible (no later than early next week).
We apologise for the delay.

Kind regards,
The Hallmark Team


Hoping that it does turn up, a Yankee candle and gift card. No account created. Thanks to all who post!

Sally.

I have now got the same e-mail, even though I spoke to them this morning and was told that the candle was despatched on Monday.

yummymummy20032007

Natasha_H wrote: »

I have now got the same e-mail, even though I spoke to them this morning and was told that the candle was despatched on Monday.

Me too? Uggghh so annoying, hope the person I spoke to was right and that my stuff has already been dispatched! Now they are closed and we won't know anything till Monday:(

Mrsnorthy

Gift tag arrived today and just got home to an email regarding a refund for my candle

miss_d

My order was placed a WEEK ago! Really bad form to tell me this morning it had been dispatched, only to get the email this afternoon, sounds like a very chaotic way to do business, still, just think of all the 'bits' they've sold to us added to reach the discount threshold. May have been better practice to inform us of the situation BEFORE filling any part of the order, rant over

cally1_2

I've had a cancellation email today as well. Got the roll of gift wrap on Wednesday that I ordered to bump up my order. Rather they had cancelled the whole thing.

lawlorlane

Thanks OP
I recieved my order yesterday, 2 x personalised jars of sweets and 1 x personalised chocolater bars

I really like them, kids will love them!

tempobus

Sounds like the bulk of the cancelled orders are for the Yankee Candles, hope everyone who had their orders cancelled gets a prompt and appropriate refund.

Looking at reviews online, Hallmark seem to usually rate very well so it looks like this problem with their computer system has caused them some big problems, I'm pleased I chose to order some Forever Friends things now rather than the Yankee Candles... at least those turned up!

owzy

I received someone else's order! A Mickey and Minnie Mouse thing with a sister thing!
Wanted a Yankee candle!
Was asked to return the wrong order received and they have sold out of my candle (

bettymouse

Yankee candle cancelled, only got a gift tag

olive1820

Me too, just a gift tag, no lovely candle