Hallmark, gifts inc Yankee Candles as well as cards, £10 off £20 and free del

Natasha_H

No sign of the candle today. Spoke to customer services again who said they will contact their warehouse to obtain the tracking number and then email it to me - apparently it was sent by Yodel. Haven't had an email yet. I have learnt that they don't reply to emails so just have to call.

mich_city

Rang last week and was told my order was dispatched on the Monday.. here we are a week later and surprise, nothing has arrived..

Charliezoo

I phoned them today and they told me my order had been dispatched last Wednesday and to expect the stuff to arrive by this Wednesday.

Judging by everyone elses experiences I can't really risk that so have had to buy a replacement present for my sister. I hope no-one's relying on receiving their stuff before Xmas

mich_city

really annoying.. between here and bon marche i'm £50 down and stuck in limbo with no replies to emails asking for refunds!

Natasha_H

Hallmark are absolutely disgraceful. After being lied to on the phone twice that my order was on it's way and waiting for a tracking number to be emailed to me to try to track it down myself - which was never sent - I have now been sent an email saying my Yankee candle has been cancelled. Not surprising I suppose after seeing other orders on here cancelled. They charged my credit card straight away and now I have to wait 5 days for my refund. All I have to show of this is a poxy gift tag. Won't be touching Hallmark again with a barge pole from now on, deal or no deal.

Charliezoo

Well after speaking to CS yesterday I was surprised to find my order actually turn up this morning. I only got the large candle though, not the sampler. When I checked my emails they'd sent one this morning apologising and saying it was OOS. They haven't yet refunded my Paypal so I'll be interested to know what they do - the sampler was just to bump up my order to £20 so I won't be pleased if they now try and charge me full price.

Pleased it turned up at all though, I must've been one of the lucky few.

TheHolly

Fuming!:mad::mad:

I ordered one large and one small candle 10 days ago. This morning I had an email saying that the small one was oos but nothing mentioned about the large one. I just called CS (took 9 mins to get through on an 0845 number) only for them to say that my whole order was oos and I would get a refund but they didn't know when as there was a huge backlog of refunds to get through! I'm so angry as these were xmas gifts and I've now only got a few days to find alternatives - why did I have to chase this up at all? Surely they must've known that my order wouldn't be fulfilled days ago??

I will never use them again and I'm looking for review sites to slate them on, people need to know how awful Hallmark are.:mad:

jessickup

Im so angry, been on the hold to an 0845 number for 5 minutes just to be told they are closed!!!:mad:

miss_d

No answer to my email but I'm finally showing a refund on Paypal, Lesson learned here, no way would I use them for anything in future, what a complete shambles :mad:

nursebex41

Tried the 0845 number numerous times today first I was on hold for 5 minutes after which I got a message saying the line is now closed! Each time I have tried since it just says they are closed and open between the hours of 9-4pm. So angry!!