Hallmark, gifts inc Yankee Candles as well as cards, £10 off £20 and free del

supersally01

Hi,
Just got this email

Dear Customer,

Thank you for your recent order at Hallmark.co.uk. Due to a slight technical glitch your order may appear as cancelled in your account. We would just like to reassure you that this is not the case and that we are working at full capacity with the aim of despatching your order as soon as possible (no later than early next week).
We apologise for the delay.

Kind regards,
The Hallmark Team


Hoping that it does turn up, a Yankee candle and gift card. No account created. Thanks to all who post!

Sally.

sweffilou

supersally01 wrote: »

Hi,
Just got this email

Dear Customer,

Thank you for your recent order at Hallmark.co.uk. Due to a slight technical glitch your order may appear as cancelled in your account. We would just like to reassure you that this is not the case and that we are working at full capacity with the aim of despatching your order as soon as possible (no later than early next week).
We apologise for the delay.

Kind regards,
The Hallmark Team

This is the email I got so hopefully fingers crossed.

NBirdy

I got the 'techinical glitch' email too, so hoping it all works out in the end.

miss_d

Shopping_mum wrote: »

I made 7 seperate orders for me and mum, but all orders did not show up on my order history. I have made 2 calls in the week concerning this matter and was told they had all been dispatched on Monday. Have now received an email to say my orders had been cancelled. After another call have found out 2 of my orders have been cancelled as they have no yankee candles at all in stock!

Been through exactly the same myself this morning :mad: CS told me the 2 items were dispatched last Monday, but I've just received an email saying I will be refunded as they are out of stock, what on earth is going on? Thought I was sorted with presents, appears not :mad::mad:

lovebug_rita

miss_d wrote: »

Been through exactly the same myself this morning :mad: CS told me the 2 items were dispatched last Monday, but I've just received an email saying I will be refunded as they are out of stock, what on earth is going on? Thought I was sorted with presents, appears not :mad::mad:

Had the same non sense email - how could they confirm on WednesdayEverything had been dispatched when it clearly hadn't and how come some people be getting emails saying their orders will be honoured and others not if they have no stock..... Seriously ridiculous
They should be reported,

bongoali

lovebug_rita wrote: »

Had the same non sense email - how could they confirm on WednesdayEverything had been dispatched when it clearly hadn't and how come some people be getting emails saying their orders will be honoured and others not if they have no stock..... Seriously ridiculous
They should be reported,

All of the above = same for me.

bongoali

They're sending me the gift tag though !

NBirdy

Ah well after being sent a 'technical hitch, order will be fulfilled' email this morning, I've just had a further email saying the candle has been cancelled

ollow

Me too, had the cancellation email about half an hour ago.

I gave them a call and was told it was the warehouse that were sending out these emails.

I've also received my gift tag.

Becca450

Had the cancellation e-mail. What a let down. They've offered a full refund for items not despatched yet, as i've receieved the few things i bought to bump up my yankee candle order (that i didn't really want) no doubt my refund will not be the cost of the yankee candles i am without. Grrr.