Hallmark, gifts inc Yankee Candles as well as cards, £10 off £20 and free del

mrskirk

Just spoke to them, he said my order was sent out on Monday and as other people said there was a computer glitch over the weekend causing them not to be shown. He also said there seems to be a slight delay on the post (to be expected at this time of year really) so allow a few days extra for delivery.

juliebunny

elysia2003 wrote: »

Have just rung about my order as nothing is showing on the site. Apparently I should have had an email saying it was all out of stock, and would I like to choose something else. I didn't get one, anyway they are refunding my paypal account asap.

The freephone number to call (I hope this is ok) is 0800 9020900 if anyone else wants to query their order too.

That is the number to call if you are a STORE. I queued for 8 minutes on Customer number is 0845 094594.....to be told - YEP you guessed it - my order has been CANCELLED! I should have got an email (ha ha - no one else has, right?). The girl processed my refund whilst I was on the line. She said they just brought out the Yankee candles and they have been soooo popular, the system didn't update....etc etc......but this is another website I won't trust to order from again. I would have been waiting around all week looking forward to this delivery and sounds like they would never have got round to tell me if I wasn't on this forum with you helpful MSE ers.

They need to get their act together. I'll save my money and get something in the sales from an actual SHOP when I can pay and take my pretty little candle home with me....

teabythesea

I've just called them and they said there was a glitch over the weekend that stopped emails being sent out and that most large candles are out of stock. She gave me a refund. There are no samplers in stock at all.

tillycat123

I just called as well, I ordered 12 clean cotton samplers Saturday night and she said mine were sent out on Monday, so on there way!

elysia2003

Oushka wrote: »

This number is for account holders... ie supermarkets/card shops etc.

The number is 0845 0945094 for customer services.

I know but when you ring the 0845 number you are being charged for the call. When I rang the 0800 one, they put me through, and I didn't have to pay.

juliebunny

elysia2003 wrote: »

I know but when you ring the 0845 number you are being charged for the call. When I rang the 0800 one, they put me through, and I didn't have to pay.

Well no one offered to put me through! Miseries!

Funny how everyone on here saying 'how lovely' the customer service girls are - that's all very well and yes the girl I spoke to also was very nice and apologetic but we are still without our orders in a lot of cases, and NO communications from them to tell us. :mad:

caitlinsmummy_2

juliebunny wrote: »

Well no one offered to put me through! Miseries!

Funny how everyone on here saying 'how lovely' the customer service girls are - that's all very well and yes the girl I spoke to also was very nice and apologetic but we are still without our orders in a lot of cases, and NO communications from them to tell us. :mad:

I used the 0800 number as well and they put me through to the right number. I agree that we shouldn't have to be calling them in the first place but at least they are giving good telephone customer service unlike BHS from what I have heard recently! Could be a lot worse!

redcar_2

Just spoke to a super nice CS bloke. Almost everything seems OOS again even if showing available on the website.

danemi1

Have received just a gift tag..no explanation...don't know if candle will follow...don't know if I've been charged postage or anything.I am in a queue on phone

Payment has not been refunded as yet

tempobus

I've just recieved an "order despatched email" (for items ordered Saturday and actually despatched Monday) so looks like their email system might be catching up again now!!