Free Sky+ replacement box only by email

kc123_2

Hi,
I just wondered how long it takes to get an email back from Sky?, I emailed them on Monday and haven't heard anything back yet,

Thanks

donna1975

This has been happening to us for months now and we have phoned numerous times and they just go trhough the same old list of things to try and resolve the jumping etc, we are now moving into a new house at the end of this month and the last person i spoke to at sky seems to think that when we move as we wil; have a new cable it will all be ok again, I may just send the email anyway. Mine has the model number DRX180 can I still send the letter?

donna1975

avedajunkie wrote: »

My SKY+ box has been acting up now for months. The recordings skip and jump all over the place. It is impossible to watch some of the recordings. However, this doesn't happen to all our recordings. Is it that the hard drive could be damaged in one place? Any how, my machine is not Amstrad, well I don't think it is? It just has SKY+ on it and no other make?? Could it be Pace? That rings a bell with me but my manual cannot be found. Can someone please help? Are SKY replacing machines other than Amstrad?

Many Thanks

Look on the back of the box, mine doesnt say on the front what it is but on the back it says amstrad.

donna1975

Just sent email, will await reply.

donna1975

Out of interest, how long was it before you got a reply?

kkpolobear

normally with in 2 to 3 days but it can be upto 7days

bytie_bit

Dose this same email works with SKY Plus HD?

donna1975

I got my reply and as we are moving soon we are having sky re installed there, they have told me to tell the engineer to look at the problem!
Well I will but then if it doesn't fix the problem then I'll email them again.
So no new box for me.

coolh5000

Thank you so much for this post. We had assumed that the problems with our sky box and the programmes being unwatchable had been down to signal problems rather than an issue with the box. Having realised it is happening whenever there are two programmes recording we have been careful to ensure we only have one thing recording at a time which has been a bit of a pain with the christmas TV.

So, sent the email on the 21st and received a reply yesterday (christmas eve!) and they are sending out an engineer free of charge on Monday and are going to hopefully replace the box (doesn't say anything about a fee for this so will have to wait and see) and have also said they can't guarantee which make we will get but anything will be better than what we have - we might even be able to get anytime tv now or a better memory.

So pleased this has worked. My parents didn't believe it would work but let me send the email anyway and now can't believe the quick response.

coolh5000

Quick Update:

Engineer called this morning and, despite not really believing anything was wrong, he replaced the box and we now have a pace one. Unfortunately, still not capable of getting anytime tv which was one of our motives for getting a replacement but signal strength is better and hopefully it will end our recording difficulties.

One question - does anyone know how I can find out the capacity of the new box?