Free Sky+ replacement box only by email

ttonyrmurphy

sky engineer has just been round fitted a new box (amstrad) now have sky anytime and a nice new box. He also supplied me a new remote for my linked tv upstairs so he got a tenner in his pocket for his troubles.
Everyones a winner a tenner for the box that would have cost £99 and it goes to the engineer I pay sky more than enough!!!!

jojilufc

Sky came out today, telephoning at 8 am to confirm a time with me first. Engineer asked what was wrong and then said, "I'm not gonna mess about looking for fault. We'll fit a new box, dish and cables and that should sort it."
Box now has twice capacity of before and all because op posted his email for us. Many thanks, I could'nt be happier.
:beer:
Jo

EssexHebridean

E-mail has just gone off - so fingers crossed. Thanks so much for this thread - we've been driven mad by this fault for ages but because we couldn't afford to replace the box have been living with it. I'll let you know what happens!

Liney_2

I got a replacement box today, still an Amstrad and the engineer said to me it is the hard drives, its nothing to do with the make of machine, but as long as it solves the problem then I am a happy bunny!

Liney_2

Spoke too soon, box now making a strange noise and all my recordings failed again, Sky engineer coming out to see me this Friday...3 visits in 3 weeks they will be sick of the sight of me soon!

Clare1985

We have a Thomson sky+ box it fails on odd recordings and there is no pattern to it. We always get no signal messages all the time aswell especially when its recording. Do you think there is a problem with the box?

FluffyFiFi

I sent my email off a few days ago, reply came to say engineer would come round free of charge and install a new box. I was happy with this, however, received a call tonight whilst out and message left to say that box was out of warranty (it's about 7 months old) and there would be a £50 call out fee. OH said he didn't know anything about this as Sky is in my name. Woman on phone hung up without explaining. Not sure what to do as I can't afford £50 but box is faulty and programmes are out of sinc with voices. Anyone else had this and any advice?

EssexHebridean

Well, I'm pleased to report that our new Sky+ box (Thomson) is here and working perfectly! Thanks OP for the information - very much appreciated!

sammy115

this has got to be one of the most useful posts I have seen. I have sent my email off after having spent months of trouble with my Amstrad box - and it does only seem to have been affected since last year!

thanks OP for bringing this to our attention. :beer:

Ningaloo

Thank you - I have a new Pace box and fingers crossed - so far no probs. I have still not been with sky for 12 months and this is my third box after numerous problems. My question is............

Do I get 12 months warranty on the box that has just been installed? Sky say not but I do not think that is acceptable, surely they must provide 12 months with this new box? Any advice?