Free Sky+ replacement box only by email

SkipClick

This is for Sky+ customers only if your sky recordings don't work example Amstrad. Email this letter to james.murdoch@bskyb.com then you get an email from sky. Don't phone them up just a waist of time unless you going to cancel.

Dear Sir,
as a long standing customer of Sky, I am bitterly disappointed with my current viewing experience due to the fault that has developed within the Amstrad box supplied by Sky, which you claim will enhance my viewing choices available, and at times convenient to me. The fault makes it impossible to watch recordings, or live broadcasts when recording other stations, due to the picture & sound constantly stuttering
There is mounting evidence on consumer forums such as https://www.digitalspy.co.uk that a whole batch of Amstrad's are suffering from this this common problem. More importantly however it was Sky that supplied these units to me to enable your Sky+ service for which you charge me monthly by subscription, but clearly, the units you supplied are unfit for purpose to fully enable that service to me.
There is mounting evidence that the problem started directly as a result of Sky changing the operating software during the summer 2006. Ie. Sky caused the problem to occur in the equipment you supplied to me, for a service you charge me by monthly subscription.
I fully expect that the unit will be replaced for free by a brand new PACE Sky+ PVR, as Sky have done for other customers that are in exactly the same situation. There is also evidence that replacement refurbished units start to suffer from the same problem in due course and I do not want to risk that. I pay a lot of money for the Sky services you provide so I expect to be given the best possible customer service and have my expectations met.
I will have to seriously consider cancelling the whole Sky service if my expectations are not met, because the monthly subscription I pay for this Amstrad unit does not represent value for money.

My Sky+ box is an Amstrad
Model: A20B015
Version: 4F2001
Ser. No: 00920985xx
Op. Sys. Ver: 1.31B00
EPG Software: Sky+4.10.C

State what ever box you got then you get a reply back. Taken from Digital Spy forumns. Good luck!.

To find out what version you have press Services, press 4 then press 5 (back up three times to exit).

barmonkey

we had one of those when we first got sky+ just rang them and asked for a replacement, got a pace one 2 days later

brucey12345

Hi Skipclick, thank you so much for taking the time to try to help people, its very kind of you to post up your letter have a nice day ...... : )

SkipClick

brucey12345 wrote: »

Hi Skipclick, thank you so much for taking the time to try to help people, its very kind of you to post up your letter have a nice day ...... : )

"Taken from Digital Spy forumns." so not my letter!. :rolleyes:

save_up_ya_pennies

I have Sky+ plus had lots and lots of problems with recording had three people come out box replaced and cables. Whats a PACE box? how do I know if thats what mine is?

kkpolobear

save_up_ya_pennies wrote: »

I have Sky+ plus had lots and lots of problems with recording had three people come out box replaced and cables. Whats a PACE box? how do I know if thats what mine is?

its the best sky plus box out there for one
also to tell if its a pace where is the card reader on the left its a pace
in the centre its a thomson
on the right its a amstrad

or another way is goto services then system setup then system details

torianut

Thanks for the post - have sent the e-mail - hopefully will get a reply - if no luck I will try phoning - had loads of problems but always presumed as we had no insurance and had it longer than a year would just have to buy a new one.

save_up_ya_pennies

kkpolobear wrote: »

its the best sky plus box out there for one
also to tell if its a pace where is the card reader on the left its a pace
in the centre its a thomson
on the right its a amstrad

or another way is goto services then system setup then system details

Ooh thanks mine is on the left x

torianut

torianut wrote: »

Thanks for the post - have sent the e-mail - hopefully will get a reply - if no luck I will try phoning - had loads of problems but always presumed as we had no insurance and had it longer than a year would just have to buy a new one.

Had a reply - engineer coming 1st May (free of charge) with a new box.

Thanks for this thread - hopefully be watching sky+ without the stuttering again soon

SkipClick

torianut wrote: »

Had a reply - engineer coming 1st May (free of charge) with a new box.

Thanks for this thread - hopefully be watching sky+ without the stuttering again soon

Glad got it sorted out for you!.

vikki2k1

hi
do they take the old box away or leave it with you??
thanks