Abbey statements

Twinkly

Missgeordie wrote: »

Hi There,

Can some one please help me, I have sent off the first letter to Abbey National requesting my last 6 years worth of statements along with the £10 cheque, to which they have written back stating that my statements have been archived and that there is a charge of £5 per statement requested. This means it is going to cost me £360 pounds to receive my statements!! Can they do this?

I have sat & looked over this site & I can't find anyone else who seems to have had this response! What do I do next?

Any help would be much appreciated.

Thank you in advance

They key is in the wording. Write recorded delivery stating you are making a Subject Access Request under the Data Protection Act for 6 years worth of details on your account and are enclosing the statutory fee for this of £10. This fee is inclusive for archived material also. You usually get 14 months copy statements and the rest is sent on seperately as it has to be represented from microfiche into a comprehensible form on paper for you.

If you ask for 'statements' they will charge for each one because they can, basically. Either word your letter as I have stated above or use the template letter in the main article and you cant go wrong. Good luck

smileypigface

You don't ask for the copy statements.

You ask for details of all charges applied to your account over the period of the last 6 years years - you have a right to this information under the data protection act.

The banks do not have the ability to summarise just the charges so they end up sending 6 years worth of copy statements - but it only costs you the data protection enquiry fee of £10.

Abbey sent me not only copy statements but also everything else that contained my name - how impressed was I with a HUGE envelope containing ALL the paperwork held reference my mortgage application/house survey etc etc!!!!

The template letter at the top of this section covers it in a straightforward way.

Pretty sure what I've said above is correct - no doubt someone with a less fuzzy brain will correct me if I've lost the plot!

Just sent off my claim letter to the Abbey - comes to just over £1,000 - even once I've given my ex-OH a bit that comes from our old joint account, it will be well worth the effort!

When you get the standard "scare you off" letter in response, don't be put off - stick to the timetable you have set them rather than the one they would like to work to .... Abbey appear to still be pushing these claims all the way to the court stage before backing down - they still think that us customers will back down if they send enough letters telling us that we are in the wrong and deserved all the charges they could throw at us! I don't mind paying for my misdemeanors on my account - but only the actual costs involved not the over-infated charges they have come up with!

Good luck with your claim.:D

Twinkly

Yes Abbey do seem to like to push it to the limit. Here are some stats I gathered from the first 98 pages of the success thread:

Abbey National - 18 cases of which:

11 settled in full plus costs and interest after claim filed at court
5 settled in full before any court action neccessary
2 claimants went to the Financial Ombudsman and the banks paid in full for one and more than the amount claimed for the other but no reason for this is given in the post
1 case the claimant claimed £5,000 he had estimated as owing. The bank settled at £4,500. On receiving his details and checking he was only actually owed £1,000. There is no mention of them getting the overpayment back

As you can see, two cases were taken to the FO and won

shadyellis

i recently sent out a letter (template from this site) to abbey and got a response within 40 days, as allocated.
they said they could only send out the past 14 months of statements (even though i stated i only wanted the charges not the full statements) anyway. they basically said the past 6 years are on a microbase archive and are not allowed to print them out?? but would get something sent out under seperate cover?? do not understand what i should do next.
HELP!!

Edinburghlass_2

Have a read of the above posts as to how Abbey send out in the info/statements. Basically you don't need to do anything yet as they will send out the rest of the information as they say.

jadeja

what action if banks do not provide statements

In response to my asking Abbey National for last 6 years copy statements they only provided for the last 12 months and wrote to me saying that they are not able to comply with my request for the remaining statements as r4ecords for these are kept on "microfiche"

Can anyone advise where one goes from here ?

Kishore

mandymoo72

My mother got a full six years back even though she only asked for 5 as we live in Scotland. Get back onto them and ask them for the full six years. They did write to her saying it would take more time to get these statements but they did come through with them even though the account is closed.

Edinburghlass_2

If you don't get your information/statements in the 40 days...

Originally Posted by Rex_Mundi
Send THIS LETTER to the bank recorded delivery.

and/or complain at...

http://www.ico.gov.uk/complaints.aspx


Always check if you can download statements with online banking and/or camp outside your local bank

mrk_3

Abbey should give you print outs of the microfiche for the other 5 years. They did for me without asking twice. Send another letter !

cashcow77

I've requested my statements for the last six year with abbey.
I finally recieved the statements. However, they have only sent me the last year. I'm on the next steps I should take.